The Royal at Atlantis reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.0

9712 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

RIP OFF

Road34684940653 on Feb 17, 2024

The Atlantis completely misrepresented the special deal they had offered. I bought a Hotel/Air package for 4 days . The total amount was quoted and I was sent an Invoice with the price of the total package. Upon returning noticed on my AMEX that they billed me separately for 2 Delta flights each for $688. I contacted customer service and she claimed the PACKAGE was for the room ONLY!! THE FLIGHTS WERE NOT INCLUDED NOR WAS THAT MENTIONED ANYWHERE IN THE PACKAGE DESCRIPTION OR ON MY INVOICE. I am disputing the charge So I paid $700 a night for an outdated room. BTW food is exorbitantly expensive. Sea Bass for $75. Drinks over $20 at the pool.

TripAdvisor users rated this property 1 out of 5

Over priced food, poor air quality in rooms (sick)

benJ9095IP on Feb 17, 2024

you’re paying for what Atlantis was not what Atlantis is now….. is extremely overpriced The food was dreadful. Some of the worst I’ve ever experienced around the world ever. there’s renovations going on with hammer drilling from morning till night. The air quality within the rooms was poor had sore throat and eyes who knows when the filters and air-conditioners were cleaned last. Nice view and setting and location. They just have the handcuffs on you as it so remote. You got no other choice but to spend money at their restaurants and food options which were extremely overpriced and terrible. It’s a beautiful casino with a great field. Staff are friendly. Amazing Harbour, where you can walk and check out the yachts docked. You’re paying for Atlantis used to be not what it is. It’s poor value for money doubtfully all over. Return

TripAdvisor users rated this property 1 out of 5

Never again

JoiF16 on Feb 17, 2024

Overcharged at check in, wrong room type, room smelled like mildew, dirty. We’ve been coming to Atlantis over 15 years and will not be back. We’ve canceled our future reservations and rebooked at Baha Mar.

TripAdvisor users rated this property 2 out of 5

Poor

zandm2024 on Feb 16, 2024

Poor service, poor sleep quality, poor food Don’t have pillows, don’t have room service that is accommodating, housekeeping was poor they refused to change my sheets or make the room in my presence, the service everywhere is subpar, takes too long to respond

TripAdvisor users rated this property 5 out of 5

This resort is huge and has everything you need for a romantic or kid friendly vacation

Kristin P on Feb 16, 2024

We stayed here for 5 days and still didn’t see everything the Resort had to offer. There are lots of restaurants, shopping stores, a casino, beaches, pools, slides, aquariums, and so much more. The rooms were clean and comfortable.

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