TripAdvisor Traveler Rating

We are currently half way through our 3 week stay at the Rosen, this is our eighth time here and it just never disappoints. We were allocated one of the newly refurbished rooms on the tenth floor and the room is lovely, very modern, the bathroom has a large walk in shower and overall the room is excellent. As always the staff are very welcoming and professional. Just a fantastic Hotel along with great outdoor facilities so much so we are coming back next year.

The entrance at Rosen Shingle Creek is grand, beautifully maintained, and immediately sets the tone for the stay. Everything was spotless, and the welcome from the staff was warm, hospitable, and genuinely appreciated after a long travel day. Our room on the 9th floor offered a stunning view of Universal and the resort’s lush grounds. The beds and pillows were extremely comfortable, and the bathroom was immaculate. The shower had excellent water pressure, and every detail felt clean and well cared for. The resort has fantastic dining options ranging from casual to fine dining, making it easy to enjoy great meals without leaving the property. All common areas were tidy and well kept, which added to the overall experience. The pool area was a highlight. I spent most of my time at the pool with cabanas, conveniently located right next to the bar and grill. The service there was excellent, and the atmosphere was perfect for relaxing. The spa is an absolute must. Incredibly calming, professional, and a standout part of the stay. And to end each night on a sweet note, Creek Creamery became a ritual. Their ice cream was the perfect treat to wrap up the day. Rosen Shingle Creek delivers exceptional hospitality, beautiful surroundings, and a consistently high-quality experience across every part of the resort.

The hotel is huge and impressive, the rooms are spacious and clean. The staff was friendly and helpful. We came to Orlando for a long weekend, and I chose this place because I wanted to be out of the Disney/universal crowds and also because the price was right. But.. surprise fee! $36/day to park in self parking was a bitter little pill. And they were doing construction or something on top of us all weekend that woke us up each morning. We were very ready to go home by checkout day.

Excellent stay. No complaints with the room or accomodations. The staff was great at check in.

They canceled my reservation (made months ago) because my card declined two days prior to my stay. They sent one email saying I had 48 hours to respond, they did not even have the courtesy to call me, and I have stayed with them previously. I heard from other people attending the same event that they had contacted the hotel immediately upon seeing the cancellation emails (within hours of receiving them) and their reservations were cancelled anyway. The card I had used months in advance to make my reservation was declined because I had a fraudulent charge and the CC company sent me a card with a new number. I didn't realize that the hotel would rerun the card a few days prior to the booked stay, and planned to use the updated card (same account, new number) at check in. If Shingle Creek had had the courtesy to pick up the phone and call me, I would have been able to give them the new number in advance. Instead, because they had overbooked the hotel (by their own admission) they canceled my four-night reservation less than 48 hours before my stay. I noticed they had openings the first and last night I had booked and gave up my longer reservation for a two-night stay by someone else, not the most solid business practice. I expected a lot more from this hotel.