(Washington DC, District of Columbia)
Sep 21, 2021
- closed facilities and poor planning
the first night arrived every dinner / restaurant facility except the Mexican place was closed down. Mexican was fine, but The place was overrun by guests , the bartender was overwhelmed , people were mad and swearing. The staff did their best , even the store manager was carrying dishes, but the management of the hotel should have planned better it was very unpleasant
The thermostat in my room tried to get to 70 degrees the entire 4 days I was there — it never did
The chrome cast didn’t work (I am tech savvy it wasn’t my issue ) and the tv had an auto shut off every 30 seconds of not being used
-the place is enormous
Plan on 15 minutes walking from anywhere to anywhere it’s so big
- the self parking is outrageously expensive , far away, and complicated
- they charge $10/day to use the gym
- if you’re there for a conference but are also a hotel guest you have to sign up for separate paid wifi to access the internet in the conference center
- with Uber being so expensive and self park so expensive youre basically trapped there paying crazy prices for resort food as if it were a cruise ship
-Every staff person I saw was being worked to the bone, and despite that they were courteous and on the ball to best of their ability. They earned those tips!
-The Monroe street market makes good sandwiches
- the rooms were very clean and promptly
Serviced/ stocked , but they weren’t anything special considering the thermostat couldn’t keep temperature and the tv shut off every 30 seconds
Worth coming back to
Sep 20, 2021
Absolutely beautiful hotel. Staff was friendly and attentive to my needs. The fridge kept making sounds but noticed it was the ice being made and just turned it off. After a few hiccups was able to order room service and the food was great and on time and good portion.
Great service, beautiful property
Sep 19, 2021
Had a really good time here for a weekend getaway. All venues were open. Emailed the concierge ahead of time to get opening times. Fantastic guacamole and chips by the pool at Cat-Tails. Richie Rich, the bartender was super friendly and upbeat. Great service. Room well appointed, great view of the pools. Service is stellar here. Beautiful property. We will return.
Why the hoopla?
Sep 19, 2021
Not sure of all the hype.
While the resort is massive and the grounds lovely, guest room average and shows signs of wear.
Three night stay never culminated into achieving "normal " temperature in my room; always on the warm side and damp. This was a common theme with over a dozen guests I surveyed.
Quite as far as outside noise. Door seal leaky with light and hallway noise oozing in.
Advertised as booked solid. The place was a ghost town with dining dark and shuttered for many venues during stay. Pandemic related?
Market a nice grab and go option that was tasty and well staffed with pleasant workers.
Front desk hello to Brad for efficient service.
Sep 06, 2021
Amazing resort! We had a fabulous visit over the Labor Day weekend. The grounds are lush and manicured, the buildings massive yet inviting, and the staff so hospitable! We enjoyed our days out by the pool with excellent service from Colin and Michelle. The resort has everything you might need on site, with a well stocked market, coffee shop, restaurants, and plenty of indoor and outdoor spots to sit and relax/people watch. This is our second of (hopefully) many future visits!