Dreams Tulum Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6264 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    solid 4 stars

    Reviewed by dlaneyvic(Indianapolis, Indiana) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I want start by saying that the servs was great, the employees are very welcoming and they always saying hi. My check in was easy breeze and thank you for that and the room decoration for my daughter bday was beautiful. the room was clean and spacious, the food was ok nothing spectacular but the srvs in the restaurants was good. The pool was clean and offer lots of entertainments, overall the hotel was good.

    Amazing place!

    Reviewed by adiapel(Beersheba, Israel) on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed here for two nights. The rooms were very big and comfort. The staff were kind and very helpful. The food was only OK and it needs some improvement. In total we had a very good time and we recommend the place!

    Beautiful location

    Reviewed by camilaf456(Humble) on Sep 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    As it is normal with any Dreams resort, this location is beautiful. Not only from the its layout, its gorgeous landscape, nice rooms, clean areas, and most important, all of its staff its amazing. You'll not be disappointed in any way. Its definitely a location that we will go back again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Wet Mess

    Reviewed by nigeljohn78(Atlanta, Georgia) on Sep 11, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My family came to Dreams Tulum in hopes of relaxing end of summer family getaway, but we were sadly mistaken. As UVC members we expected more from Dreams Tulum. The room A/C did not work, the ceiling in the Preferred Club was leaving everywhere to the point that some of the ceiling was falling onto the floor. During one of the blackouts I fell down the wet stairs in our room injuring my wrist and back. Out of frustration we ended up leaving the resort early so that we could return to the US to take care of my injuries.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-1

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    Great service

    Reviewed by Cindy F() on Sep 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great time in at this resort. Upgraded to preferred and didn’t regret it. The room was so comfortable and ac worked great! Benito was our favorite at the pool side! Always had a smile on his face and worked so hard! See you next time Benito!