TripAdvisor Traveler Rating

Amazing kids Club ! The staff is very kind and thoughtfull. They have a very interesting program, different activities everyday, with arts and crafts, plays and Water time. The hotel itself is very pleasant and relaxing, with multiple restaurants to choose from and different enviroments to scatter the guests. We Will definetely come back. LOVED THE HELL OUT OF IT

The resort is going through a remodel and should have made us aware before arrival. They only had 2 of the 7 restaurants open. We are very picky eating family and this would have made us pick a different Hyatt location. The workers were amazing just not able to use the resort because of remodel. We tried to change location and were told we would have to pay no matter what.

Beautiful place! Ronny was fantastic!

The seaweed on the beach was very bad and smelly ?? unable to go into the ocean. A large part of the resort is in renovation and only one restaurant and the buffet is open in the evening for the whole resort, the good part because of the renovation the resort was not at a full capacity.

Not Worth It – Major Disappointment We stayed at Dreams Tulum expecting a 4-star all-inclusive experience, but it was far from it. We paid around $1,500 per person and arrived to find the resort under renovations—something never disclosed ahead of time. Most restaurants and bars were closed, leaving us with basically one restaurant, a repetitive buffet, and low-quality food like burgers, hot dogs, and frozen pizza. Entertainment and nightlife were minimal and underwhelming. The beach was also disappointing due to heavy seaweed and a strong odor, making it hard to enjoy the ocean at all. We ended up spending extra money off-property just to have decent meals and activities, which completely defeats the purpose of an all-inclusive stay. Overall, this was not what we were promised or paid for. I would strongly recommend confirming resort conditions before booking.