TripAdvisor Traveler Rating

The staff was very friendly and professional, I had no complaints. Always with a smile on my face. I shall thank the customer service department for being so attentive, especially Dariel, Melisa, Made, Pablo, and Irina.

The views, the beach, the activities, it was a unique experience, I wanted to highlight the customer service people who were very friendly and attentive to any questions Dariel, Pablo, Made, Melissa and the mulata with the curls Irina, what a kind girl, Tanks, coming back ?? .

Overall had a nice stay. The beach and the staff is what makes this place wonderful. I had the opportunity to meet the wonderful Irina and she made our stay so much better. Go with an open mind, Cuba is Cuba after all.

We are coming from rusia. We have been turning into a diamond vacation. Excellent service and good food. Best cocktails ever. Even if you dont have enough products. Best acctitud good place and beautifull people. I hope to go back again.

Based on reviews, we were really excited to stay at the Melia Peninsula Varadero. It ended up being quite a terrible stay. Staff weren’t helpful and were borderline rude on several occasions (for instance, our room card keys barely worked most of the time and we kept getting locked out of our rooms, which were far from the main lobby, as it’s a big property; every time we walked all the way to the front desk for help, the staff snubbed us and acted annoyed that we needed help). We’d have called for help but neither our room phones worked either. A couple really nice servers were exceptional though (shout out to Bruce). The rooms themselves were very dated and borderline dirty. No variety for food, which itself wasn’t terrible, but there was a huge problem with flies. We stayed away from the fresh fruit that was there because walking by you could see flies landing on it. Similarly, birds were flying and landing all over the inside of the facilities where the buffet was. The beach and water were terrific, but you’ll need to keep the same towel the entire week as they rarely appear to have any clean ones available.