TripAdvisor Traveler Rating

Yolexis at the kidsclub is super nice with us. She's sweet and organizes great activities. We will miss her. There's ping-pong, foosball, chess, face painting, sandcastle activities at the beach and Mini Chef. The children's pool is quiet, and there are two slides. The location is beautiful with beautiful trees. The staff is very friendly.

We did a group retreat at the Melia Península Varadero. From the booking to the check-out, the General Manager and Managers, Osmany, the Bellmen, Waiters and Waitresses always tried to anticipate and accommodate. That meant a lot. They arranged a birthday cake and despite the many guests, noted our preferences. The rooms were clean and were an excellent value for the price point. The entertainers were surprising and had a broad range of talents from opera to dance - surprising and fun. The beach was lovely and not overcrowded. The staff made it easy and we made it fun. It is an older hotel but there is a wonderful sense of space and privacy - you are not constantly elbowing for space or for lounge chairs. Airy, Caribbean colonial style. We were lucky to be surrounded by friendly people who wanted to have a nice time - and that is definitely what we had. We got very good value for money. I believe it would need a bit of an update (with a price to match - for a full 5 star report, but the service and offerings were very good).

Please take the overly positive reviews with caution—many seem to come from local guests. If you're an international traveler, especially from Canada, I recommend reading reviews from fellow tourists for a more accurate reflection of this resort. We traveled as three families (14 people total) and arrived late due to flight delays. Right from the start, the experience was disappointing. The lobby looked neglected and unclean, and unfortunately, the service matched—particularly at the bar, where we were met with rudeness instead of a warm welcome. Our rooms were in very poor condition: a strong smell of mold, broken furniture, stained sheets, and multiple cockroach sightings. It was upsetting for everyone, especially our children, who were genuinely distressed and wanted to leave. The issues didn’t stop there. The dining areas were unhygienic, with visible roaches around food stations and appliances. The food quality was poor, drinks were subpar, and the staff seemed indifferent to concerns. Essentials like clean towels, toilet paper, or working locks were often unavailable or required repeated requests. We were locked out of our room and waited four hours for help—no working phones meant walking long distances just to reach reception. Securing beach chairs required lining up at dawn or tipping staff, only to find everything already taken. The hotel was clearly overbooked, and it often felt like international guests were treated as second priority. After multiple room changes due to mold and non-functioning air conditioning, and three days of back-and-forth with our Sunwing rep, we finally switched hotels. It took serious persistence, as staff at this resort initially gave false information about availability elsewhere. Only after firm insistence were we able to move—despite the new resort confirming they had space all along. This was not the relaxing vacation we had hoped for. It was stressful, uncomfortable, and far below even modest expectations. I rarely leave negative reviews, but I feel obligated to share this experience in hopes of saving others from a similar situation. Bottom line: Look elsewhere. This resort needs major improvements before it can deliver a quality guest experience.

The experience was good in general The beach is really really good... white sand and blue clear waters...very friendly people...we always felt save... the entertainment team was the best part by far... especially YURIAN ... thanks for all your help

Lianne at the front desk was awesome she was there to help us and she did everything to help us to get a great trip. The cleaning was well done and did some arts with the blanket, they gave us now water bottles when we needed. We always had new towels. It was a great place. The drinks were very good.