TripAdvisor Traveler Rating

We were at Melia From April 1 -8. We arrived at about noon and were not able to check in. No biggie!, we got our bracelets and were able to walk the grounds and eat. Checked in at 4:00pm, without issues!. Front desk was bombarded with people demanding better rooms, closer to the beach, closer to the pool, I felt bad for them but they put on a smile. We got to our room 1931, Safe worked, AC worked, Beds were fine, towels were there, Fridge did not work but everything else was great, small issue with the door was corrected within 20 minutes of reporting it. We were about 3 minutes to the pool and beach. Great! Food: Food was repetitive but they tried to spice it up a little, They had eggs for 5 of the days we were there, but watching people order 10 eggs for breakfast just to see them go to waste is sad but people will be people. We tried the a la carte restaurants and they were ok, They acknowledge their shortages and made the best with what they had. In Summary, Our group did not go hungry, nor were we short on drinks. Beach and staff: The beach cannot be explained in words, Clean and amazing, Only issue we had was that there are not enough lounge chairs by the pool or the beach but we always managed to find something with the help of staff. Staff were great from Front staff to the people cleaning the rooms. Always provided water, even when we put the "do not disturb" door tag up, Changed out towels when we asked and had no odd bites of any sort on our body after the trip. Overall: We enjoyed our stay, some things were lacking but we were made aware of that prior to going for the first time. If you are expecting the same luxuries as Mexico or DR, you will not get them here but they will surely try to meet your expectations.

This resort was very beautiful. The staff were so gracious and lovely despite their economic picture. They always had a smile on their face. Yes the food in Cuba at resorts is generally bland but the Cuban people, history and the beaches are absolutely amazing. Fresh botted water everyday in our room and fresh towels daily. Everyone was very helpful and kind. Take condiments with you to Cuba like salt, paper, ketchup, mustard. This helped a lot with the food. I would definitely stay there again. It is quite far from Varadero and a taxi one way is $25 CAD.

The service is excellent. The staff treatment is incredible, the check-in reception was quick and easy. The food is an incredible gastronomic option. I loved the room, it was so clean, so cozy, the cleaning maid was so friendly and attentive, the service in the bars and restaurants, the waiters were great. Definitely the best hotel to spend your vacation

This 10 night holiday has been awful. From towels and bedding not changed to running out of drinks. We returned to the uk with bed bug bites and ecoli. We are finding the complaints procedure to get a refund extremely difficult. The restaurants were more than basic. Nothing different to the buffet. The lady cleaning our room was really kind but the issues are larger. This absolutely not 5*. We made contact with management on site and see the pile of complaints on his desk in the picture. Avoid this please

The worst resort I have ever been too. dirty, run-down, Broken doors, safes that did not work. The food was terrible and very repetitive. Guests were being over-served alcohol. The resort was frequently out of mix for drinks, no beach towels, no bread and so on.... Guests of our wedding party were physically assaulted by drunk guests and staff did nothing and wanted $50 to call authorities. We were there one week without towels or sheets changed. There were 47 in our travel group for my Son and his wife destination wedding. They were refused a rehearsal, the lady officiating was told a few minutes before wedding she would be doing it, the entire ceremony was 11 minutes and very disorganized. The only good was the amazing beach and the trip to Havana. Avoid this resort