TripAdvisor Traveler Rating

We had an amazing time this week. We felt special the moment we booked. Jacky in reservations took great care of us when we hit a snag. Blanca was the most beautiful! She continued to serve us and get to know us even when we were the only ones on the beach. She continued the trek out to check on us even tho her main section was by the pool! Whe was amazing and even found us papaya! She was so great that we planned our day trip to secret beach on her day off! Her "brighten every moment" smile will be missed!

Great service and clean rooms, but limited beach access and weak liquor options affect value. Eric needs a raise asap!!

The Alaia was amazing! The room was super super clean. We had the penthouse suite with the 3 balconies and full kitchen. We also had the all-inclusive plan which allowed us to get room service any hours of the night. The food was 10/10. The service was 10/10. Kailynn, Ernestina and Shakira at the pool were DELIGHTUL. Make sure you get a golf cart and explore this beautiful city.

This place is amazing and the staff make you feel right at home. Eric was so pleasant and helpful I will definitely come again

I travel a lot, and I’ve honestly never felt compelled to write a hotel review — but the staff at Alaia were truly exceptional. They went out of their way every single day to make our week in Belize special and memorable. I’ve never had so many staff members remember my name! My husband and I stayed for a week in November and became friendly with many of the team members, including: Benny — We loved seeing him via room service. He gave us great local recommendations, remembered small details, and was just generally wonderful to talk to. Hezron — He went above and beyond to help us secure a Thanksgiving dinner reservation at a time that worked for us. We had a 5am dive that morning and were exhausted, and even though the only time left was 8:30pm, he found a way to fit us in at 7:30. Truly appreciated. Licia — We saw her every morning at breakfast, and she started our day on such a positive note. Always cheerful, always kind. Shanir — Patient, helpful, and very easy to talk to. He answered our many (many!) questions with humor and grace. Moises at The Deck and Elvis in the lobby were also incredibly kind and helpful, and checked in on us throughout our stay. The hospitality here really stood out. We were genuinely sad to say goodbye — and we will 100% be staying at Alaia again the next time we’re in Belize. Thank you to the entire Alaia team for an amazing week. ??