Step out of the terminal and within a 5 minute drive you will reach your room at The Hyatt Place Calgary Airport. You’ll stay less than 16km from Stampede Park and City must-sees like the Calgary Zoo and downtown icons like the 627-foot-tall Calgary Tower.
Free continental breakfast
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
Overall a couple good points, but mostly disappointing. My overall impression of this hotel is that it's poorly managed with inadequate training for the front of house staff as they always seemed to be confused with what was put in front of them. Although shuttle service is advertised, the service varies between spotty and non existent. The overall feel of the hotel was stark and uninviting and I really expected more from a Hyatt branded hotel. Based on the amount of hotels in the area and the fact you're probably staying there while travelling, I'd avoid the extra stress this place provides and stay somewhere else.
Parking is inexpensive if you need to park long term for the airport
1. We checked in and right away a one night charge was inputted incorrectly so we had to use a different card to charge the room. The issue was that we actually had paid with the first card so the charge would have been applied to another room. The clerk assured us that the charge didn't go to our card but my wife has experience with Moneris and knew otherwise. As we were leaving for a couple weeks we wanted to make sure this was credited off the card prior to our departure. Although it did get credited, we had to follow up a few times to ensure this happened.
2. The shuttle does not start until 6:00a.m. If you have an early flight you will have to get a taxi to the airport. Upon arriving back, we called the shuttle and were told 30 minutes but the shuttle didn't arrive for exactly 1 hour. When I asked at the front desk what happened to the shuttle I was told the international terminal only has pick up every hour. Would have been nice to have been told that on the front end, although I think they forgot about our original phone call.
3. The linens for the sofabed are not in the room so you have to go down and get them yourself, make the bed in it's entirety. It's not a huge issue but seems easier to keep a set in the room
4. Sink in room doesn't drain properly
Pretty darn dirty
Jul 31, 2022
I got in after midnight, got to the hotel at 12:45 AM, and they put me in a filthy room with a large, brown, crusty, stain in the carpet. The desk staff seemed surprised that I wanted a clean her room than that. They took at least 30 minutes to put me in a different room. While waiting I got to see food spilled in the elevator and the hallway carpets on 2 floors also look like they could use a really good shampoo.