Occidental Costa Cancun reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

11905 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

A great 10 day holiday

StefanandMaxine on May 18, 2024

Have just spent 10 days at this resort with friends Staff were exceptional, so attentive to our every needs The food in restaurants was of excellent quality Clean rooms A great resort A special mention to Juanita in the lobby bar she looked after us so well, really friendly and a lovely person a credit to the Barceló group; along with Stephany in the Italian and fish a la carte restaurants, she looked after us so well for our holiday, a joy to be around.

TripAdvisor users rated this property 5 out of 5

Relaxing vacation

Lynnepugh1969 (Tamworth, United Kingdom) on May 18, 2024

All staff except 1 receptionist were absolutely brilliant. Nothing was too much trouble - big up to Stephany (Italian and fish Resturant) and Juanita (lobby bar) took great care of us and had our favourite drinks ready the second they saw us. So sorry to go home as had a fabulous time.

TripAdvisor users rated this property 4 out of 5

6 nights for a couple’s trip

juliastyrmis (Reykjavik, Iceland) on May 17, 2024

It was very nice at Occidental. Food was mostly very good, if not just bland - same with drinks. No real complaints there. Only complaint is how overpriced the activities such as jetskiing were, and how the entertainment staff asked us everyday if we wanted to go. Also the shop in the hotel has WAY overpriced sunscreen. $50 for a bottle. Insane. Pack enough of your own so you don’t run out. Other than that, very enjoyable stay. Staff was friendly and kind and always approachable if we needed anything.

TripAdvisor users rated this property 4 out of 5


ChristyXT (Edmonton, Canada) on May 17, 2024

AMAZING VACATION ! Don’t believe the bad reviews . I was concerned after reading some of them about coming here and I can honestly say anyone who says this place is not great needs to stay home . The service - unreal . The front desk staff , the wait staff , the bartenders and even the cleaners - everyone is extremely friendly and can’t do enough for you . Probably the one of the best hotels I ever stayed in for the impeccable service . The drinks are most definitely NOT watered down and are delicious and made to perfection. Even the wine is so good ( sometimes the wine in Mexico tastes like battery acid … but not here ) The rooms are so huge . Extremely spacious . The beds are so comfortable . The reason I gave it 4 stars and not 5- I loved the food but my partner had a hard time with some meals . There is nothing wrong with it, but he found it sometimes challenging in selection . It can also be pretty noisy at night but you’re on vacation - people want to have fun so let them . All in all this resort is better than “ you get what you pay for” and we loved it ! Thank you for an amazing trip !!!

TripAdvisor users rated this property 5 out of 5

The best team in the restaurant game!!

R L on May 17, 2024

Unbelievable restaurant! They make you feel so welcome. I honestly don’t have enough words to explain how well they treat you and make the trip more enjoyable. It becomes more than just a meal. Restaurant: albatros All the workers are amazing but the highlights are David Yepez (manager), Pepe, Carlos, Andrea, and Beto. If you come here, be sure to stop in, you’ll be happy you did.

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