Occidental Costa Cancun reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

10772 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Poor Experience

Tourist703016 on Jan 30, 2023

The process was absolutely horrible and really made our first day in Cancun a bad one. We were moved to THREE different rooms. The first because we had booked two queen beds and were given a king size bed, then the second room we moved to the A/C was NOT working and after several calls to the front desk someone came up and checked it and realized there was no cold air coming out. We did not get moved until almost 2am and when we asked for assistance to move the front door man refused to allow us to use a bag cart to move our belongings. We had two friends with us from another hotel and they were forced to sit on the curb outside the hotel from helping us because they did not have bracelets on. We finally were moved to a new room and settled by 3am. Then on the day of check out we showed up 5min after checkout and the front desk team tried to charge us $50USD because of the 5min when we were given no warnings at all of this. If this was talked about upon check in we would have showed up early instead of walking through the shops on the way to check out. We had to argue and explain ourselves over 30min before someone else stepped in and took care of us.

TripAdvisor users rated this property 4 out of 5

Could be so much better

781debid on Jan 30, 2023

Improvements needed to the Hotel which is a little tried in a number of places. Food quality needs be greatly improved. More focus on Quality rather than quantity . The possibility of some great is here if only the management could see it !

TripAdvisor users rated this property 4 out of 5

Not happy with check in wait !!

Tabassum R (Mumbai) on Jan 29, 2023

The service at the restaurants and bars was good and so was the cleaning. Else I would have given only 1 star. Location was also good. I don't think I would recommend or visit this resort again. Unless I was assured of a quick check in.

TripAdvisor users rated this property 5 out of 5

Good experience in Cancun, Mexicom at Occidental Costa Cancun hotel

Raja S on Jan 29, 2023

1. Excellent food ( all inclusive) 2. Day and night music and fun activities 3. Kind staff and prompt services 4. Night Shops at hotel 5. Accessible to nearby beach and other business establishments 6. Nearby boat access 7. Evening walk to nearby sites

TripAdvisor users rated this property 4 out of 5

Family/kids friendly

Hun S on Jan 29, 2023

This place is very family and kids friendly, felt very safe, staff is very nice, Paola and Ada was amazing. they have several restaurants for Day of reservations.they also have a kids club in the resorts which is nice for the kids

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