TripAdvisor Traveler Rating

We enjoyed our trip. The hotel is very clean. Foods are delicious. Staff are very polite and kind. For sure we will come back. Games and shows are spectacular. The kids were always in the snack room. Cheers to all bartenders. Overall ten stars for everyone.

Greatly enjoyed my stay. I had a number of questions being my first time in Mexico and Claudia was the BEST and assisted me with all of my inquiries. They provided great service and cared for all of my concerns. All other staff that assisted me was amazing, kind, helpful and seemed like they enjoyed working there.

Hotel was clean, a la carte restaurants great, staff very nice and helpful. 9 of us in total including children ages 12-15. We did a few excursions which were good. Not a whole lot of entertainment for the kids, but they spent most of the time in the pool and at the snack bar while at the hotel.

My flight was delayed so we were put on this hotel overnight. I can't believe how long it took to check In , over 1.30 hours and we were one of the first in queue. The staff member kept disapearing, and elected to serve "local People " before us He also seemed to take at least 15 minutes with each person. For this reason alone, I would never go back or recommend this hotel to anyone who is not" Local".

We stayed here for 5 days and we found it to be very adequate. Cocktails are plentiful and the choice is vast! The staff are amazing, big shoutout to Vanilly Fernando from the restaurant who always had a smile on his face, your service sir was exceptional! Also carmen and Colleen who made sure we never had an empty drink around the pool. Tip these guys, you’ll get looked after, all of the staff work incredibly hard. We had a pool view, room 412, shower was huge and the room had everything you need including an A/I fridge which was well stocked. Sun loungers are always available and the entertainment crew work hard, Michael Jackson show was entertaining and worth a watch. The beach is small but the sea is crystal clear, again, always sun loungers available. There a beach bar to rehydrate. We did venture out to the main strip, which was an eye opener. You’ll have a great night if you turn a blind eye to the very young girls being pimped out and decline the offer of Coke every 5 minutes. There was a great presence of security though so it didn’t feel too unsafe. The food was eatable and varied, we ate in the Mexican which was nice, and the steak house: small supplement for the steak. There is a ferry you can get over to the island, these run every hour apart from 3pm, last ferry returning back at 8pm…worth a visit! Overall this hotel is a great place to enjoy a holiday, I’d return.