TripAdvisor Traveler Rating

Great service awesome food. Great dining excellent staffing. I enjoyed every moment will recommend family and friends to visit. Best vacation. 24 hour service definitely a five star ratings.

Occidental went above and beyond to make sure we are safe and well taken care of us, wonderful Michael Jackson state show

Maria gonzales gave us the best service breakfast and lunch went above and beyond

Maria Gonzalez gave the best service for breakfast and lunch always serving us with a smile making sure we had everything we needed such a beautiful person and great memory

Our stay at Occidental Costa Cancun was unfortunately disappointing overall. Check-in service was slow and lacked urgency. We arrived early (around 11:00 AM) and did not expect our room to be ready, which is understandable. However, the reception staff did not seem interested in providing a welcoming or efficient experience. Since it was the start of our vacation, we decided to overlook this and began enjoying the resort until we finally received our room at 3:15 PM. The property itself is very small and does not feel like a true resort. There is only one small pool and a very limited beach area, which is located next to a main canal where ferries and boats constantly pass. This results in a noticeable smell of gas and oil, and it raises concerns about the cleanliness of the water. Overall, it feels more like a hotel with a pool rather than a proper resort, as there are no additional recreational areas beyond the pool and lobby. The buffet food is average at best, with nothing particularly memorable. The à la carte restaurants are better, but reservations are required and difficult to secure. They can only be booked two days in advance, and they are usually fully booked, making it impossible to enjoy them regularly during your stay. One positive aspect is the service from the waiters and waitresses. They are attentive, friendly, and genuinely try to help guests and accommodate their needs. The rooms are outdated and not well maintained. Our room faced the pool, which made it quite noisy. Additionally, the pool umbrellas cannot be opened due to wind risk, which makes little sense—if they cannot be used, it’s unclear why they are even there. Transportation is another downside. Taxis arranged through the hotel are extremely overpriced—about twice the cost of using Uber or private transport services, of which there are many excellent options available. Unfortunately, we learned this the hard way. In summary, there are far better real resorts in the Cancun area that offer better value and experience. I would not recommend this hotel, especially considering the constant attempts to sell memberships during your stay. Save your time and money and look elsewhere.