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Overview
The resort sits on 400-metre white sand beach, opposite one of Isla Mujeres. This beautiful resort boasts a privileged beachfront location, with magnificent facilities for family holidays. The hotel specializes in 24-hour All Inclusive accommodation, with a range of choices for guests of all ages.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
358
Inclusions
- Daily activities
- Round-trip airport transfers
- Non-motorized water sports
- All gratuities
- Nightly entertainment
- All taxes
Rooms
- 2 double beds
- Garden or Pool View
- No more than 4 guests in the room
- 2 double beds
- Garden or Pool View
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
- Beach and pool games
Mini club
mini club
- Children ages: 2 to 12
| Type | Amenities | |
|---|---|---|
| Lobby bar | Bar, Lobby bar | |
| Beach bar | Bar, Beach bar | |
| Snack bar | Bar |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Select public areas
- Room
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Albatros | Buffet | International | Breakfast, Dinner, Lunch | |
| Ls Claraboya | À la carte | International | Breakfast, Dinner, Lunch | |
| México Lindo | À la carte | Mexican | Dinner | |
| Don Quijote | À la carte | International | Dinner | |
| 24 Hours Snack Bar | Snack bar | International | Snacks |
- Rooms: 358
- Fitness centre: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
-
All-inclusive: Included
- All meals plus snacks
- Unlimited domestic drinks
Pools
- Outdoor pools: 1
Water sports
- Non-motorized watersports: on site
- Scuba diving: on site ($)
- Snorkeling: on site
Other sports
- Aerobics: on site
- Bicycles: on site ($)
Other activities
- Arts and crafts: on site
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Umbrellas
- Lounge chairs
- Towel service
- Currency exchange available ($)
- Giftshop available ($)
- Laundry facilities available ($)
- Meeting facilities available ($)
- Tour desk
- Car rental available ($)
- Moped rental available ($)
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Pool
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Romantic Dinner
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Wedding
Kids Club
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Resort Exterior
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Pool
Location
Reviews
Poor Experience
Tourist703016 on Jan 30, 2023
The process was absolutely horrible and really made our first day in Cancun a bad one. We were moved to THREE different rooms. The first because we had booked two queen beds and were given a king size bed, then the second room we moved to the A/C was NOT working and after several calls to the front desk someone came up and checked it and realized there was no cold air coming out. We did not get moved until almost 2am and when we asked for assistance to move the front door man refused to allow us to use a bag cart to move our belongings. We had two friends with us from another hotel and they were forced to sit on the curb outside the hotel from helping us because they did not have bracelets on. We finally were moved to a new room and settled by 3am. Then on the day of check out we showed up 5min after checkout and the front desk team tried to charge us $50USD because of the 5min when we were given no warnings at all of this. If this was talked about upon check in we would have showed up early instead of walking through the shops on the way to check out. We had to argue and explain ourselves over 30min before someone else stepped in and took care of us.
Could be so much better
781debid on Jan 30, 2023
Improvements needed to the Hotel which is a little tried in a number of places. Food quality needs be greatly improved. More focus on Quality rather than quantity . The possibility of some great is here if only the management could see it !
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