TripAdvisor Traveler Rating

Our stay at Ziva Hyatt Hotel in Cancun exceeded our expectation. Everywhere we went in the hotel the service was incredible. I have food allergies and the first thing they do when you check into a restaurant, is review your food allergies. They ensure they have everything correct regarding food allergies. The waiters are very knowledgeable about the items and are very careful to instruct you on what foods are safe allergy wise and from cross contamination. They even offered to make us special dishes, the food was always amazing. I never needed to ask for any special dishes due to my allergies because at every restaurant, there was always something delicious that was safe for me to eat. This made my experience incomparable to any other I’ve ever had on vacation. The staff is exceptional. The resort is beautiful and has many pools and activities. The beaches were clean and the water was clear. Great place to stay!

Beautiful views. Delicious food and drinks. Fun activities. Great service. Couldn't have a bad time even if you tried. Shout out to Lemuel and Raul at Juana Margarita Bar, always put the perfect amount of lime in my tequila soda, great service from Miguel at Habaneros, Samantha at Tradewinds, Jorge and Ivan from Lorenzo's, and especially Gabriel at Tradewinds, he was AMAZING, made us a special dessert with a show. Housekeeping and concierge services were on point.

Stayed first week of September. They did not disappoint. Food was better than expected, in fact maybe the best we have had at an all inclusive resort. Recommend Lorenzos and Habaneros and tres cervezes. Battered fish tacos Yumm…. The tres cervezes burger Yumm…. The pastas and pizzas at Lorenzos! So good! We rented the pier cabana for 3 days. Kinda spendy, but the service was so worth it, they spoiled us. Evilio was our server and this guy was so wonderful, we will come back just for him. Hyatt Ziva please recognize Evilio!!! Flores was awesome as well

Despite some issues I raised with Hyatt, this resort stands out as one of the best I've visited in Mexico. Located near the famous parks, it boasts the finest beach in the entire hotel zone. While the food left something to be desired, I hope that this review prompts improvements in that area. The staff provided excellent service throughout our stay. The only other point I'd like to mention is the absence of Mexican traditional dishes on the menu. If you prefer a resort experience that doesn't focus on Mexican traditions and want the feel of any hotel in the country, then this place is well-suited for you

10/10 recommend this place to anyone. Went for my 30th birthday with my girls and it was a blast. The staff is incredible. This was my second time going and I’m already planning my third trip. The food is impeccable and the drinks at any bar did not disappoint. We are Ziva fans for life!