Hyatt Ziva Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

12229 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Couples vacation

Ourtime582a (Southington, Connecticut) on Jan 26, 2023

Want to mention the exceptional service we received from our Butler, Marie, on the ninth floor of the Turquoise Tower. Irma, Eduardo, and especially Orlando at the Punta Vista we’re outstanding! Juan Carlos at Lorenenzios stood out above all the others. Our experience at the La Basstille was exceptional. The manager ( I’m sorry I can’t recall his first name but it began with an E) and our server, Vivi, went above and beyond to make our dining experience memorable. They succeeded!

TripAdvisor users rated this property 4 out of 5

Beautiful place BUT they need to fire the Hibachi manager. A true POS

mikekQ2693OO on Jan 26, 2023

Pro The hotel is beautiful and clean. The majority of staff are nice. The kid's water park is very nice, but the pool is not heated. The food was excellent all around. Beautiful pool area. Highly recommend renting out the cabana. Shows and kids' activities are nice but nothing wow. Con The manager at the Japanese restaurant is a complete fool. This individual makes the entire experience unenjoyable at this restaurant. Even his staff behind his back said he is miserable to work with. The manager gives issues to accommodate the kids. We ate there twice, and he gave us issues along with another family next to us. That guy needs to GO!!!!!

TripAdvisor users rated this property 4 out of 5

Relaxing but too many up-sales for a Luxury all-inclusive

215Kris on Jan 25, 2023

My wife surprised me with a 7 day/6 night stay at the Hyatt Ziva Cancun. A few things to note, they have a lot of up-selling options from drinks (thought all-inclusive meant everything but apparently not) to Tomohawk steaks and special dinners. While that’s not totally surprising or unusual, the fact that they tried selling me anything at breakfast put a sour taste in my mouth. The cabana’s are a separate charge but the servers serve both the cabana’s and anyone around them. This is where the service lacked for me. Spending a premium price for something that’s supposed to feel luxurious and feels anything but. There are some great things like the pools and beaches. There are some service personnel who will make your trip worthwhile. The problem is finding them. I have to shout out Juan from Habaneros, the Tequilier Jonathan at Saasil’s, Ulisses at Tradewinds (most excellent service) and Oscar at Concierge. The real hidden gem of this place is the bar at Saasil’s. After having all the sweet and sugary all inclusive drinks, you’ll want to imbibe a decent cocktail at Saasil’s. The food at the hotel is pretty good with a lot of offerings. Even the most picky person can find something they like here. Not a bad place to visit at least once and see for yourself. It is beautiful and scenic.

TripAdvisor users rated this property 5 out of 5


mattjohnsonIN on Jan 25, 2023

We have been to several other Hyatt properties and they are all classy. Ziva Cancun is just extra special. The staff, the cleanliness, and property. All spectacular. We were also very surprised at the quality of the food- sometimes in Mexico it can be bland and tasteless. Not here- it is excellent food. We stayed 10 days and didn’t leave the property once. No need to. Note: we are not “party people”. We came to relax.

TripAdvisor users rated this property 5 out of 5

Amazing, dream wedding come true

dkim22988 on Jan 25, 2023

My wife and I were married at the Hyatt Ziva Cancun and were blown away by the wedding staff. Francisco was amazing to work with in the wedding office, as well as Leydi who was so awesome during the day of the wedding. The staff is amazing friendly and caring. The food is some of the best resort food by far. The weather turned out perfect, we cannot wait to come back one day with children of our own.

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