TripAdvisor Traveler Rating

First time traveling out the country, man I tell you what, you won't regret it. Everyone was friendly, staff are great and helpful. I wish I could stay alittle longer. Overall I am very satisfied with everything. Looking forward to come again.

Best resort in Cancun. The food, the staff, entertainment was all fantastic. My personal butlers we fantastic and took care of everything i need and were able to answer any questions. Iwould recommend the resort to anyone looking to get away in paradise. The beach was beautiful. I can't wait to get a chance to go back.

10/10 experience! The room overlooking the dolphins was an immediate hit. From the staff, to the amazing flavorful food, to the accommodations, this resort left no stone uncovered for our large party. The spa experience was just what the doctor ordered.

The food, staff and experience was wonderful. I rate this 10/10. Very family friendly. I would recommend getting breakfast at El Mercado for a buffet if you want more options. If you want a more secluded place, try Tradewinds. Lunch everywhere is good. Especially by the pool

We stayed on the 6th floor of the Turquoise tower at Hyatt Ziva Cancun, and were blessed to have Fernanda and Emmanuel as our butlers. Saying they went “above and beyond” feels like an understatement—they lived it, every single day. We originally hoped to get married during our stay, but due to time constraints, it wasn’t possible. That didn’t stop Fernanda and Emmanuel from creating an experience that felt more special than any wedding we could have imagined. They treated us like royalty—every detail was perfect, every need anticipated, and every moment made magical. Before this trip, Mexico was just a destination I considered out of obligation. Now, thanks to these two incredible people, I can’t wait to return. Hyatt Ziva, you have true gems in Fernanda and Emmanuel.