Hyatt Ziva Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

11748 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5


Tourist00033742098 (World) on Jul 02, 2022

You HAVE to choose this resort. EVERYTHING was great except for the itty-bitty boringness of the pool. Everyone should generally like this place and if you don’t I will fight you! Awesome view, great activities, and nice time playing call of duty black ops 1 on my laptop. Great food as well! This exceeds my expectations.

TripAdvisor users rated this property 5 out of 5

Vacation June 2022

Traveler796292 on Jul 02, 2022

The Hyatt Ziva was great, and the staff was excellent we were in the Turquoise Building adults only. The amenities were great, and the personal Butlers were wonderful. Ivan, Emmanuel, and Edi. I would stay there again!!!

TripAdvisor users rated this property 5 out of 5

Hyatt All Inclusive. No compromise in quality.

sonjit2013 (Austin, Texas) on Jul 02, 2022

We had a great experience at this Hyatt hotel. The service was exception and endearing. Host would cover their heart as they greet you and all around the property. We really loved how they welcomed and treated us so well. No watered down drinks here. Food was great. Pancakes was the only disappointment. Spa facilities were wonderful as well. We had an excellent time.

TripAdvisor users rated this property 5 out of 5

Amazing staff, food and location

melissabC5736NF on Jul 02, 2022

First trip to Mexico and first time staying at a Hyatt Ziva and it was amazing!!!! We have stayed at other all-inclusive resorts in other locations but Hyatt Ziva Cancun blows them out of the water. We were a family of 16 celebrating a 50th Anniversary so our party ranged in age 7-75 and every single one of us had a fabulous experience. The service was impeccable, the food at every restaurant was delicious. It was immaculate at every turn. All of the staff, from the bell hop, to the fitness crew, to the waiters, ect were fabulous. We will go back. Highly recommend!!!

TripAdvisor users rated this property 2 out of 5

Beautiful location horrible service.

NKC73 (Bedminster, New Jersey) on Jul 02, 2022

If you are a group or family more than 4 the chances of eating outside the buffet is almost non existent. The staff nickels and dimes everything. And please don’t think that this is a gratuity inclusive resort. The staff is rude and condescending once a concern is voiced. We purchased 2 cabanas daily at a rate of $218 per day…. They charge your room based on the rate of the day and at the end the exchange rate makes it more. We waited nightly for a table at dinner and sometimes that wait would be over 2.5 hours long. The food usually comes out cold, tasteless and overcooked. The rooms are super small and our room was always freezing even when the AC was off. There are so many better options throughout Cancun. Beware of the hotels bait and switch policies they are deceptive.

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