Hyatt Ziva Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.8
  • Location 4.9
  • Rooms 4.7
  • Service 4.7
  • Value 4.5

14688 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Family vacation

483maneeshg on Mar 28, 2026

Amazing property, staff and food. Best all inclusive that we have experienced by far. We’ve been going for years and it is a consistent experience each year.

TripAdvisor users rated this property 5 out of 5

10/10!

Kelsi P on Mar 27, 2026

Hyatt Ziva Cancun exceeded my Fiancé and my expectations! The food, drinks and staff were amazing. If you’re looking for a romantic resort with the option to experience even more.. come to Hyatt Ziva Cancun!

TripAdvisor users rated this property 5 out of 5

Outstanding Resort Experience

Peter D (Nashville, Tennessee) on Mar 26, 2026

This resort was awesome. The service was superb. Food was amazing. Habanero’s by the ocean is a must. Must mention Jorge who made the best drinks and Ferderico for his excellent table waiting. The Den is a mixology wonderland. Jorge and Eduardo provided phenomenal drinks. Jorge is the master and Eduardo delivered the goods. Mario provided excellent tequila and bourbon tasting. We will definitely return to Ziva Hyatt for years to come.

TripAdvisor users rated this property 5 out of 5

Another great trip to Hyatt Ziva Cancun!

eugenekeenan (Toronto, Canada) on Mar 25, 2026

My family and I spent a wonderful week at the Hyatt Ziva Cancun. It was our sixth time visiting and it never disappoints. It continues to be one of the best all inclusive resorts on the Cancun hotel zone and I’ve been to many. The two beautiful beaches either side of the peninsula really make it unique. The food is great and the staff are wonderful. Shout out to Juliana at the back pool who is one of the best servers I’ve ever had. Also Eduardo at the gym who put me through my paces in a great spin class. Thanks team Hyatt Ziva. You are amazing. Can’t wait to go back again!

TripAdvisor users rated this property 1 out of 5

Unbelievable

KatharinaA238 on Mar 25, 2026

I recently visited this place and was appalled to find a captive dolphin facility on the premises. By now, housing dolphins in concrete pools for entertainment is unacceptable. I urge Hyatt to rethink this practice and relocate the dolphins to suitable sanctuaries.

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