Krystal Grand Cancun reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

8444 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Family Trip Round 3!

Yazil B on Sep 13, 2023

3rd Trip here, but this time I brought my family. Our family of 9 people celebrated 3 birthdays and our group ages ranged from 2-70 years old. The resort was accommodating to all ages! The service was remarkable! A few people that made our experience memorable were: Bartender Jahir, Jahir’s supervisor-José Alonso , Chef Manuel for his amazing food! Special thanks to Irving who oversees restaurants & Giovanni who oversees beach area. All made our stay very memorable! This is one of our favorite places and why we continue coming back. We’re already planning to return with more friends and family! I highly recommend this resort to anyone looking to go as a couple (like we have in the past) or on a family trip (like we did this time).

TripAdvisor users rated this property 5 out of 5

Great Experience and Fun Entertainment Group

jessica A on Sep 11, 2023

The Krystal Grand Staff was very friendly and the people on the resort were very friendly too. I enjoyed staying there very close to walking distance to coco bungo and other night clubs. The resort was extremely responsive and family friendly!

TripAdvisor users rated this property 5 out of 5

Beautiful Vacation

Jordan A on Sep 11, 2023

Gorgeous location, staff is phenomenal, especially Alejo! Service is impeccable, and the most comfortable bed I’ve slept on. Will definitely be back. 10/10 recommend this resort. Food is delicious as well as the drinks!

TripAdvisor users rated this property 3 out of 5

Great but not excellent

Philly88Phil (London, Canada) on Sep 08, 2023

Overall my experience at this resort is a 3.5 out of 5, the resort itself is very nice and I give it a five star rating, it was the little things that I found annoying, all their restaurants besides the buffet or the Mexican restaurant by the pool are only open on certain days of the week so please do yourself a favour and book a head of time for a reservation or you’ll be waiting, I found the elevators slow and hot as they do not have AC in them, the bars are good at making drinks but the lobby bar doesn’t open till 1pm and the pool bar doesn’t open till 11 am so if you want a drink before hand it’s best to drink what you have in the mini fridge if you can get beer stocked, there’s not much for a night life on the resort itself but you are a 5-10 minute walk to the strip where all the clubs, bars, flea markets and outlets are. (Be prepared to be haggled by hustlers on the strip!), it’s not all bad though, these where the things I found most annoying, the stay here are very friendly and most of them can speak English in some form enough so you can at least communicate what you want, all of the restaurants will ask if you have any allergies before they seat you which I did appreciate, they hotel the as always clean, if some spilled a drink or a plate was dropped it was quickly cleaned up, the beach itself was also very clean, the wait staff were friendly and attentive, the beach bar and grill was my favourite place to eat lunch and it was where me and friends ate lunch most days when we one the resort, the water was crystal clear and beautiful. The rooms themselves were very clean, maid service usually had your clean and made up by mid day unless otherwise specified not to clean with the do not disturb sign was hung on the boor, I did have a king suite partial ocean view suite booked but I ended getting a double queen bed, I did arrive at the resort very late (3am) local time as my flight was delayed leaving, I was offered to switched into a room that I booked originally but I ended staying in the room that was given to be as it was directly beside my friends whom I came here with and we had a pass through door connecting the two rooms, I recommend booking a partial ocean view room as you get the sunrise in the morning and not the super hot afternoon/evening sun beating into your room keeping it hot all of the time, I spoke to another couple that had a full ocean view and they mentioned it was very hot in the afternoon when they wanted to have afternoon nap, mind you my room was still warm during the but not as hot as their room they have, I showed the couple I met my room during the afternoon and they commented they room felt cooler even with the curtains wide open, the AC was always notable when walking into my room and I had it on full, I would have sleep in the covers sometime cause the room got cold at night, overall I was pretty satisfied with the resort aside from the small things noted earlier in the review, I would recommend and would Return to this resort again

TripAdvisor users rated this property 5 out of 5

Excellent service

Matthew E on Sep 07, 2023

Celerino was our server by the pool and he was the best. He made the whole trip excellent! The resort was fantastic. The water was clear blue as far as the eye can see. We stayed in the tower which had an excellent view.

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