TripAdvisor Traveler Rating

As the title says we booked a "luxury room with ocean view" on their website and we just arrived and were given a room on the 1st floor. We also called front desk months in advance to find out if they could provide a crib for our baby. They assured us they had cribs available then but now that we are here they just don't have any.

The service at the restaurants, bars, and on the beach was great. The best part was the hibachi grill with cesar. The events each night were lots of fun and very involved. Would recommend if you are looking for a family or adult friendly experience.

Perfect Birthday Vacation Room Service was great Beach bar Isael was wonderful! Will recommend it’s also close many shops and restaurants. And the beach is beautiful you would definitely have a good time with you family. Altitude tower was very clean and well kept.

The hotel was confusing. No maps of the resort. Unclear about activities and restaurants. The buffet food was good. Cocktails were great. Be wary of the “ pool concierge” if booking a Bali bed as the price was $90 US per day. It seems that this is a negotiable price which made us feel taken advantage us.

We had a rocky start due to the room being not as shown when booking. and then work being done on our balcony when we were in the room. However the manager was fantastic and could understand our concerns and upgraded us to altitude. if your going to book, book the altitude! it’s fantastic! the service is amazing, the rooms are great! Alejo is the best waiter! so kind, caring and attentive! Franceso is a great bartender also and super friendly as well as luis and kevin at the pool bar! The Italian and Japanese Restaurants and amazing. the best food at an all inclusive! Overall we had a great stay here and would recommend it!