Krystal Grand Cancun reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

9231 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Great Staff, good location

Manouchka G on Jul 13, 2024

Julian at the bar in the lobby was our favorite!! so kind, always a smile, remember your regular order, quick service!! we LOvED him! all the. staff in general were so friendly and helpful! The food at the buffet could be a little better The hotel is at a great location if you want to go around downtown

TripAdvisor users rated this property 5 out of 5

Very good

Aaron E on Jul 13, 2024

One of the best, at this resort. Waiter and cook were very good and very nice. The portions are very big. The food is emasculate. Workers at this place are very fun. No place I’d rather eat than here. The show was very good as well. 10/10 recommend this place.

TripAdvisor users rated this property 5 out of 5

Great experience overall

lorena r on Jul 13, 2024

Very good service. Our server Eduardo was very fast and very friendly. Food was very good, probably the best meal I’ve had while staying at grand Krystal. All the starters were very good and I got the California roll. Must try the desserts. The green tea sorbet and tempura ice cream were my tops. 10/10

TripAdvisor users rated this property 5 out of 5

Restaurant service

Andre W on Jul 13, 2024

Hector gama at ayami is the best. He goes above and beyond and even knowledgeable about the vegan options they have, I will definitely be back, the food was great and definitely got full from it thank you so much Hector for your services, so far this trip is going well with the resort

TripAdvisor users rated this property 5 out of 5

Claudio Martin best service!!! Great recommendations!!

Eduardo T on Jul 12, 2024

Claudio was great! He had excellent recommend!! He answered all our questions on the menu. He gave us good wine options and desert options as well. He recommend us the beef entree and how he recommended it cooked. We ordered it the way he recommended it and was beyond excellent!!

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