Krystal Grand Cancun reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

8841 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Great Experience!

Shelby D on Feb 24, 2024

Just returned from a lovely 7 day vacation in Cancun where we stayed at the Krystal Grand. The beach is beautiful - nice white sand, clear water, the resort does a good job of keeping the beach clean. There are local markets and restaurants nearby (about a 5 minute walk) if you wish to venture off of the resort. If you get a palapa on the beach the staff will bring you drinks and food which allows for plenty of time to enjoy the sun and sand. Jesus and Juan were lovely attendants for us during our week. We did have to get up around 6/6:30am each morning to reserve our spot at a palapa which may be too early of a start to the day for some folks. All of the staff were lovely and hardworking - they were patient, friendly and many remembered us when bumping into them around the resort which was nice. There were always staff cleaning through the resort which was also nice to see that they work to maintain the place. The a la carte meals were fantastic as well as the buffet food. A nice variety of food that everyone enjoyed. The a la carte meals had to be reserved via a QR code on our phones each morning but we didn’t have too much of an issue doing that and ate a la carte 5 out of the 6 nights that we were there. I could see where folks who may not be as technologically inclined may have some challenges this with though. The rooms were clean - we had a beautiful balcony view (partial oceanfront) and housekeeping did a great job of keeping the room stocked with fresh towels and bottled water. This resort offered everything we needed and more, we enjoyed the experience and would most definitely return.

TripAdvisor users rated this property 5 out of 5

A must have!

Jake B on Feb 24, 2024

The altitude pool was a wonderful experience. The scenery was breathtaking and the pool was cool and relaxing. The service from Cellerino, our waiter, was outstanding. He was quick, courteous, and helpful. He served us our drinks and snacks promptly and always made sure we were happy. He was very friendly and professional. The altitude pool and Cellerino are a must-try. You will love it!

TripAdvisor users rated this property 3 out of 5

Great Staff, Lotsa Noise

sandygW5741UV on Feb 24, 2024

We stayed in the Altitude tower- adults only- for an extra charge. However, our very clean room was on the 1st floor, overlooking the pool complex ("musica tropical" blasted all day). Our entrance door was right across from the elevator, with the related noise factor. We got moved up to a higher, quieter room, but had to pay something more for it. (Don't settle for the rooms facing away from the pool, there is loud air conditioner noise there.) Almost all the staff was friendly, out-going and supportive of our efforts to speak fractured Spanish. In particular:' Luz' and 'Arleth', two of the hostesses that seat you at the main restaurant, were so kind and accommodating. Also,' Salmai', in the coffee shop, was super nice.

TripAdvisor users rated this property 5 out of 5

Altitude Tower at Krystal Grand Cancun

AmandaNDSteve (Aylmer, Canada) on Feb 24, 2024

We spent 11 nights in the Altitude tower at the Krystal Grand! Our room was beautiful, spacious and clean'. The oceanfront room was absolutely gorgeous. Jahir was our amazing bartender at the altitude tower bar! Delicious drinks with premium liquor and lots of canned corona and Modelo. The pools are all great. Chairs get taken quickly but we're always up and out early. A lot of people complained about people reserving chairs with towels. I get it. It's annoying but everyone does it so I suggest get up and get out there! We especially loved the infinity pool!( Altitude tower guests and adults only). The bar and food service around the pool is great! They don't stop! The beach is white sand perfection! Bar and food service is amazing as well. Make sure you get your chairs early! The restaurants are great. Even the buffet. Some had a hard time booking the restaurants but if you are on the app at 8:57 am you can book no problem. You can also walk up to the restaurant and get out on a waiting list. There wasn't much of a nightlife but you can safely walk off resort to the bars and shopping 1 minute away! We loved this place!!!! Every staff member was so nice and happy! Book it and enjoy it!

TripAdvisor users rated this property 5 out of 5

Nice getaway!

NorthStar55885486837 on Feb 23, 2024

Krystal Grand Cancun All Inclusive is a captivating resort nestled along the pristine white-sand beachfront, offering breathtaking views of the unbelievably blue Caribbean. Here's what you can expect: 1. Beach: The resort boasts direct access to a private white sandy beach, where you can sink your toes into the warm sand and gaze out at the turquoise waters. Whether you're lounging under the sun, taking a leisurely stroll, or enjoying water activities, the beach provides a serene escape. 2. Beach Amenities: - Beach Chairs and Umbrellas: While the beach is a paradise, securing beach chairs and umbrellas can be a bit of a challenge after 7 am. It's advisable to rise early to claim your spot and enjoy uninterrupted relaxation by the water. - Poolside Lunch Restaurant: Felix, at the poolside restaurant, ensures that your dining experience is exceptional. His attentive service adds to the overall enjoyment of your stay. - Beach Service by Emiliano: Emiliano stands out as our best server on the beach. His friendly demeanor and attentive assistance enhance our beachside moments, making them even more memorable. In addition, the exceptional service provided by the concierge team, Paola and Gisela, epitomize the spirit of hospitality, making your stay truly outstanding. Their personalized assistance adds a touch of magic to your Cancun getaway

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