Krystal Grand Cancun
Cancun 4.0
Overview
Situated on a stretch of white-sand beachfront offering breathtaking views of the unbelievably blue Caribbean, Krystal Grand Cancun invites friends, families, and couples to a vibrant getaway. Adults-only and kid-friendly pool options cater to the needs of any and all travelers while endless activities provide perfect entertainment.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
400
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
![](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/rooms/cunkg2-superior-1.jpg)
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Room service ($)
- Safe
- TV
![](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/rooms/cunkg2-dlx-of-balc-1king.jpg)
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Room service ($)
- Safe
- TV
![](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/rooms/cunkg2-altitude-suite-1-revised.jpg)
- 1 king bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Resort view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Room service ($)
- Safe
- TV
All Altitude suites offer preferred status, upgraded amenities and services such as:
• Personalized check-in and check-out at the Private Club Lounge
• Daily continental breakfast service, fine liquors served in the lounge.
• Free of charge Room service.
• Onsite exclusive preferred Club Bar
• Upgraded mini-bar service and bathroom amenities.
• In-room Espresso coffee machine
• Full HD 50” flat screen
• Bali beds in the pool and beach area exclusively for Altitude guests (*Reservations required; one complimentary day per stay.)
• Pillow menu
![](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/rooms/cunkg2-altitude-suite-of.jpg)
- 1 king bed
- Oceanfront
- No more than 2 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Room service ($)
- Safe
- TV
All Altitude suites offer preferred status, upgraded amenities and services such as:
• Personalized check-in and check-out at the Private Club Lounge
• Daily continental breakfast service, fine liquors served in the lounge.
• Free of charge Room service.
• Onsite exclusive preferred Club Bar
• Upgraded mini-bar service and bathroom amenities.
• In-room Espresso coffee machine
• Full HD 50” flat screen
• Bali beds in the pool and beach area exclusively for Altitude guests (*Reservations required; one complimentary day per stay.)
• Pillow menu
![](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/rooms/cunkg2-altitude-corner-suite-of-1.jpg)
- 1 king bed
- Oceanfront
- No more than 2 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Room service ($)
- Safe
- TV
All Altitude suites offer preferred status, upgraded amenities and services such as:
• Personalized check-in and check-out at the Private Club Lounge
• Daily continental breakfast service, fine liquors served in the lounge.
• Free of charge Room service.
• Onsite exclusive preferred Club Bar
• Upgraded mini-bar service and bathroom amenities.
• In-room Espresso coffee machine
• Full HD 50” flat screen
• Bali beds in the pool and beach area exclusively for Altitude guests (*Reservations required; one complimentary day per stay.)
• Pillow menu
![](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/rooms/cunkg2-superior-1.jpg)
![](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/rooms/cunkg2-superior-2.jpg)
![](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/rooms/cunkg2-superior-of-3.jpg)
![](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/rooms/cunkg2-superior-of-4.jpg)
![](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/rooms/cunkg2-dlx-of-balc-1king.jpg)
![](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/rooms/cunkg2-dlx-of-balc-2dbls.jpg)
![](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/rooms/cunkg2-altitude-suite-1-revised.jpg)
![](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/rooms/cunkg2-altitude-suite-2.jpg)
![](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/rooms/cunkg2-altitude-suite-3.jpg)
![](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/rooms/cunkg2-altitude-suite-of.jpg)
![](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/rooms/cunkg2-altitude-suite-1.jpg)
![](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/rooms/cunkg2-altitude-corner-suite-of-1.jpg)
![](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/rooms/cunkg2-altitude-corner-suite-of-2.jpg)
Amenities
- Elevators.
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Playground
Kamp Krystal
- Children ages: 0 to 12
Type | Amenities | |
---|---|---|
Altitude Lounge Bar | Bar, Lounge | |
K Bar - seasonal | Bar, Beach bar | Open air |
The Pool Bar | Bar, Pool bar, Swim-up bar | Open air |
Lobby bar | Bar, Lobby bar | |
The Lounge & Terrace | Bar, Wine/martini bar |
Check-out time: 12 p.m.
Wi-Fi
- Throughout the property
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
O Restaurant | Buffet | International | Breakfast, Lunch, Dinner | Dress code |
Take a bite | Café, Snack bar | American, Coffee and Pastries | Snacks | Dress code |
Risotto | À la carte | Italian | Dinner | Dress code, Reservations required |
Ayami | À la carte | Pan-Asian | Dinner | Dress code, Reservations required |
The Grill | À la carte | Contemporary | Dinner | Dress code, Reservations required |
Red Fish | À la carte | Ceviche specialties | Lunch | Dress code |
The Beach Bar & Grill | À la carte | American | Lunch | Dress code |
- Rooms: 400
- Fitness centre
- Salon available ($)
- Spa available ($)
- Beach front
- Public beach
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited domestic and premium drinks
Pools
- Outdoor pools: 4
Other activities
- Daily activities
- Games room
- Nightly entertainment
- 24 hour front desk
- Baggage check
- Concierge
- Giftshop available ($)
- Laundry services available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Tour desk available ($)
- Wedding facilities available ($)
- Car rental available ($)
![Aerial](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-hero-smaller.jpg)
Aerial
![Aerial at night](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-hotel-at-night.jpg)
Aerial at night
![Beach](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-beach.jpg)
Beach
![Pool](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-main-pool.jpg)
Pool
![Pool](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-pool-1.jpg)
Pool
![Pool](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-pool-2.jpg)
Pool
![Pool](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-pool-3.jpg)
Pool
![Pool Bar](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-pool-bar.jpg)
Pool Bar
![Lobby Bar](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-lobby-bar.jpg)
Lobby Bar
![Bar Lounge Terrace](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-bar-loungeterrace.jpg)
Bar Lounge Terrace
![Take a bite](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-take-a-bite.jpg)
Take a bite
![Restaurant](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-restaurant-1.jpg)
Restaurant
![Restaurant](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-restaurant-2.jpg)
Restaurant
![Risotto Restaurant](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-rissoto-restaurant.jpg)
Risotto Restaurant
![O Restaurant](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-o-restaurant.jpg)
O Restaurant
![The Grill](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-the-grill-restaurant.jpg)
The Grill
![Fitness Centre](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-gym.jpg)
Fitness Centre
![Kamp Krystal](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-kids-club.jpg)
Kamp Krystal
![Kamp Krystal](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-kids-club-2.jpg)
Kamp Krystal
![Tranquility Spa](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-spa.jpg)
Tranquility Spa
![Weddings](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-weddings.jpg)
Weddings
Location
![](/content/dam/westjet/images/hotels/cun/cunkg2-krystal-grand-cancun/main/cunkg2-hero-3.jpg)
Reviews
TripAdvisor Traveler Rating
4.0 Very Good
-
Cleanliness 4.5
-
Location 4.5
-
Rooms 4.0
-
Service 4.0
-
Value 4.0
No AC, no notice, no compensation.
breaanne81 (Round Rock, Texas) on Jul 20, 2024
No AC at all. Waited in line for at least 45 minutes in the heat for them to tell me the AC had been out of service for “4-5 days”. It was a trip between my child and I only and we wouldn’t be able to cope without AC in the summer in Cancun. The humidity was awful. I then spent nearly 2 hours trying to find another place to go. As you can imagine, that was very difficult on a Friday in July (peak season). They did offer to pay for another, comparable, hotel but finding one so last minute was extremely difficult. We ended up on the south end of the hotel zone where the beach is not swimmable due to extreme waves. We specifically booked this hotel as it was on the northern side with more tranquil waters for a 9 year old to swim in. I handled it all over the phone with customer service as the staff at the hotel were understandably overwhelmed. I understand these things happen but, if they knew the AC was out days before we arrived, some notice would have been nice. I would have also appreciated a credit or some sort of compensation for our troubles. I Feel bad for those who are stuck there without AC! I was dripping with sweat within 10 minutes of waiting in line. Oh- and no transportation was offered. Instead of paying $25 for a taxi, we took the bus with all our luggage. Not the greatest start to our holiday.
Not fun vacation at Krystal Grand.
Maps02190044700 on Jul 20, 2024
I gave this place a 1 star ??. The only thing I like was our Expedia Rep. I have read bad reviews about this hotel, and didn't believe them that was my mistake. We had no AC the whole time we were there. It cooler outside than our room. The reservation thing was not great for you all inclusive. If the restaurant is booked then you need to find somewhere else to eat. The buffet wasn't great. I kept seeing people grabbing their food with their hands. They would also grab stuff then put it back. Another issue I had was I stepped on glass in my room. I would show the pictures, but I cannot add them on here. I'm not one to really complain, but this is the worst hotel I have stayed in. I would not recommend this place.
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