Situated on a stretch of white-sand beachfront offering breathtaking views of the unbelievably blue Caribbean, Krystal Grand Cancun invites friends, families, and couples to a vibrant getaway. Adults-only and kid-friendly pool options cater to the needs of any and all travelers while endless activities provide perfect entertainment.
The music / dj was amazing very welcoming. Amazing time loved everyday we were here. The dj was the best. The bed was great too. Good family vacation. We loved being here such a great time for our family
Save yourself the disappointment and book elsewhere
Sep 23, 2023
I reserved a deluxe king room and was given a standard room with 2 full sized beds. When I complained I was told they would give me an upgrade the next day, but all they did was move me to what I had reserved.
The hotel elevators did not work consistently so there was a long wait for them and once inside the elevator it was suffocating how hot it was.
The hotel and room had a very musty smell, a combination of a wet mop and the AC needing a good cleaning.
There are 3 restaurants for dinner service, but due to “low season” they only open up one each evening. They tell you to make a dinner reservation but when you go to book it, there are no reservations. I show up each night and ask for a table, the first night I waited over an hour and they said they were really busy and didn’t know when I could get a table, I gave up and went to the taco bar which had no wait. The 2nd night I went in and asked for a table and was told the only available time was for 1.5 hours later. I showed up 5 minutes early and was promptly seated. I waited 20 minutes and no one came to take a drink order, I called the supervisor over and she said I’ll get your waiter, but it took him an additional 10 minutes to come ask what I wanted to drink.
The dinner was tepenyaki (pre-fixed) meal servings, when I got on the waitlist I specifically asked if they had non seafood offerings and was told yes. This was not the case, they only had a soup with a fish base and because the other restaurant was not open they had no alternative.
All in all, this was a horrible experience, not worth the all inclusive cost, and most of the people who worked there were quite rude.
I did get exceptional service at the taco bar, those workers were moving double speed to make up for the restaurant next door moving so slow. Also, the tepenyaki cook, Jonathan was also really hard working, sadly the supervisor was useless.