TripAdvisor Traveler Rating

Alexander, marcelino and Emiliano were amazing at the restaurant and the food was the best on the resort

The staff and food at Oleo Cancun Playa were amazing. Thank you so much for a beautiful stay. The location was perfect. The bus stops in front of the hotel so it is easy to get to the ferry or anywhere you want to go. The room was spacious. I only wish we had an open-air patio. The hotel was clean. For part of our trip there was some noise coming from another guest room. The room had an adjoining door.

We are extremely disappointed with our experience at this resort. During our stay, my friend’s engagement ring was stolen after we used transportation arranged directly through the hotel. We trusted the resort to coordinate safe and reliable service, but that trust was completely broken. What’s even more upsetting than the theft itself is the total lack of urgency and concern from the hotel staff. Instead of taking immediate action to help us track the driver or escalate the issue, we were met with indifference and slow responses. There was no sense of responsibility, no reassurance, and no proactive effort to resolve a very serious situation. When guests book services directly through a resort, there is an expectation of safety, accountability, and support. Unfortunately, we experienced none of that. The emotional and financial impact of losing an engagement ring is devastating, and the way this was handled made it even worse. We cannot recommend staying here if guest safety and support are important to you.

If you’re looking for a quiet Cancun experience, this is the place.

If you're looking for a quieter resort, Oleo is for you. None of that noisy, pervasive music that keeps you stressed. The highlights were the food and the proximity to the beach. I also loved that your wrist band was also your room key. So great that the staff liberally handed out bottles of water! The check in was pleasant and informative and it's only 15 minutes from the Cancun airport. The downside is that there was no entertainment: no water aerobics, no mariachi band. Also, the lounge chairs get saved early. The waves can get pretty crazy, so be aware.