All inclusive

Cozumel Palace

Cozumel 4.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

This elegant and intimate all-inclusive resort is perfect for families, couples and is a haven for scuba divers.  Enjoy the countless family activities on land or dive into an ocean of fun. This hotel has something for everyone.

Other Fees: 1.25 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

169

Rooms

Ocean View Suite
  • 1 king bed, or 2 double beds
  • Ocean view
Ocean View Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • Turndown service
  • TV
  • In-room wine
  • Liquor dispenser

Oceanfront Suite
  • 1 king bed, or 2 double beds
  • Oceanfront
Oceanfront Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • Turndown service
  • TV
  • In-room wine
  • Liquor dispenser

Amenities

  • Elevators.
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool

Kids Club

The Kids' Club at Cozumel Palace offers an inviting menu of a variety of activities for children from age 4 to 12 to enjoy, open 10:00am to 4:30pm and 7:30pm to 9:00pm daily. They also offer a playground for small children. The whole family will enjoy daily planned activities near the pool area and theme parties or shows each evening.

Age range: 4 to 12
The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 17
Type Amenities
Lobby Bar Bar, Lobby bar Live music
Wet Bar Bar, Swim-up bar
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Room
  • Throughout the property
Type of restaurant Type of cuisine Open for Additional Information
Turquesa Buffet International Breakfast, Dinner, Lunch
Momo À la carte Asian Dinner Dress code
Flamingos Snack bar Grill/steak house Dinner, Snacks
Bugambilias À la carte Mexican Dinner, Snacks Dress code
  • Rooms: 169
  • Fitness centre: on site
  • Salon: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
San Miguel Rafael E. Melgar
Cozumel, Mexico 77600
52 998 193-2015
3 km from CZM
  • Beach front
  • All-inclusive: Included
    • All meals plus snacks
    • Unlimited domestic and premium drinks

Pools

  • Kids pools: 1
  • Outdoor pools: 1

Pool availability is subject to seasonality.

Water sports

  • Snorkeling: on site

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Nightly entertainment: on site
  • ATM
  • Concierge
  • Currency exchange
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Medical services available available ($)
  • Meeting facilities available ($)
  • Parking
  • Wedding facilities available ($)
  • Car Rental available ($)

Location

Address
San Miguel Rafael E. Melgar, Cozumel, 77600, Mexico
3 km from CZM airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 5.0
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Epic bday trip

carlabN227YE on Sep 20, 2021

The cons: it's not truly beach front if that's what you prefer, the Italian restaurant is horrible and not real Italian food, there's technically only 2 restaurants for dinner that alternate each night. 2nd floor suites are not recommended for light sleepers because you can hear everything in the lobby. Pros: the resort is beautiful and the staff is amazing and very friendly and helpful. All the rooms have a beautiful view. Great location. All inclusive...definitely my go to resort for now on when visiting Cozumel. The breakfast is so good! The front desk staff, bartenders, event coordinators, and housekeeping were all amazing! The resort staff in the evening can be seen sanitizing the pool area and prepping for the next day, everyone wore masks and they provided covid test for our return home.

TripAdvisor users rated this property 5 out of 5

Wondering stay!

Annie D on Sep 15, 2021

Cozumel Palace was wondering. Clean beautiful property with huge swimming pool. Customer service is top notch at this property. Every time we approached an employee with a request they made sure our needs were met. Very respectful and friendly, always there to help.. Food was delicious, we mostly ate at the buffet but one night went to the Mexican restaurant and everything was fantastic .So yummy. Unfortunately there is no beach but the waters surrounding the hotel were breathtaking. Bring your snorkeling gear, you will see amazing variety of fish, crabs, stingray, sea stars. The hotel has life vests to use should you need it also paddle boards and canoes. Outdoor bar serves delicious food during the day,pizza, quesadilla , tacos, onion rings, nachos etc- all freshly prepared. The ferry to Playa del Carmen is 10 min walk down the street and it takes around 30 minutes. Taxi will get you to tge ferry for $5. We have been to all inclusive resorts in the DR and Mexico over 15 times- Cozumel Palace excited our expectations and was the best so far. We didn't need reservations for the restaurants and room service was available 24/7. The room was spacious and the view was fantastic. Every room has a hammock on the balcony and this is where I had my coffee every morning and my drink at night. though it didn't have a beach beautiful waters around it made up for it. And no seaweed. We took the tour to Palace Playa del Carmen and were given a rental car for two days in exchange for free. We drove around the island one day and visited every beach we drove by. Locals are very respectful and welcoming, although it can get little annoying trying to get you to buy anything. All and all if we have a chance we would definitely return to Cozumel Palace. Thank you everything for a wonderful vacation. Your customer service, hospitality, friendliness made our stay wonderful.

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