All inclusive

Cozumel Palace

Cozumel 4.0

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Overview

This elegant and intimate all-inclusive resort is perfect for families, couples and is a haven for scuba divers.  Enjoy the countless family activities on land or dive into an ocean of fun. This hotel has something for everyone.

Other Fees: 1.25 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

169

Rooms

Ocean View Suite
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Ocean View Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • Turndown service
  • TV
  • In-room wine
  • Liquor dispenser

Oceanfront Suite
  • 1 king bed, or 2 double beds
  • Oceanfront
  • No more than 4 guests in the room
Oceanfront Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • Turndown service
  • TV
  • In-room wine
  • Liquor dispenser

Amenities

  • Elevators.
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool

Kids Club

The Kids' Club at Cozumel Palace offers an inviting menu of a variety of activities for children from age 4 to 12 to enjoy, open 10:00am to 4:30pm and 7:30pm to 9:00pm daily. They also offer a playground for small children. The whole family will enjoy daily planned activities near the pool area and theme parties or shows each evening.

Age range: 4 to 12

The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 17

Type Amenities
Lobby Bar Bar, Lobby bar Live music
Wet Bar Bar, Swim-up bar

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Room
  • Throughout the property

Type of restaurant Type of cuisine Open for Additional Information
Turquesa Buffet International Breakfast, Dinner, Lunch
Momo À la carte Asian Dinner Dress code
Flamingos Snack bar Grill/steak house Dinner, Snacks
Bugambilias À la carte Mexican Dinner, Snacks Dress code

  • Rooms: 169

  • Fitness centre: on site
  • Salon: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)

San Miguel Rafael E. Melgar
Cozumel, Mexico 77600
52 998 193-2015
3 km from CZM
  • Beach front

  • All-inclusive: Included
    • All meals plus snacks
    • Unlimited domestic and premium drinks

Pools

  • Kids pools: 1
  • Outdoor pools: 1

Pool availability is subject to seasonality.

Water sports

  • Snorkeling: on site

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Nightly entertainment: on site

  • ATM
  • Concierge
  • Currency exchange
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Medical services available ($)
  • Meeting facilities available ($)
  • Parking
  • Wedding facilities available ($)
  • Car Rental available ($)

Location

Address
San Miguel Rafael E. Melgar, Cozumel, 77600, Mexico
3 km from CZM airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 5.0
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Amazing Honeymoon Experience!! Wonderful staff and accommodations! Hoping to return again with friends and family!

Taylor B (Brunswick, Ohio) on Jan 25, 2023

There are not enough amazing things I can say about our stay or the staff at Cozumel Palace! We had an absolutely incredible honeymoon experience here and I am sure hoping to be back in the future with family and friends! Our arrival at the airport was a bit stressful due to three planes landing within a short time of eachother, so it was very crowded and a bit hectic, situations impatient Americans don’t always do well in. I would highly recommend booking your own PRIVATE shuttle rather than opting for a shared shuttle, as there was quite a bit of confusion between both the drivers and passengers regarding who was being dropped off where and when. We were passing Cozumel Palace when I had to ask our driver to stop and drop us off. However, any worries or troubles ended there! We walked out of our shuttle van and were instantly greeted by Manuel, who took our luggage and told us to enjoy and relax, we were home now! We walked in and were greeted with a refreshing green juice, cool washcloths, and I was given a rose! We checked in at the front desk with Joel, who was polite, informative, and friendly! He gave us a breakdown of what our week and room would entail, and even sent fresh Lavender pillows to our room upon arrival. We headed up to our room and our luggage was delivered minutes after by Manuel, who also helped us with our luggage during our departure. Great guy!! Our room and view were stunning! We stayed in room 505, which gave us a perfect view of the dolphin excursion next door. Waking up and walking out on our balcony to see them playing every morning was incredible!! Although I don’t usually agree with the confinement of wild animals, the dolphins did seem happy and well taken care of from our viewpoint. Our view of the water and entire resort did not disappoint either! We could easily spot out open chairs and see how busy it was or wasn’t downstairs. It was also incredible to see all of the cruise ships sailing through or docking each morning. I spent a few minutes each morning admiring the views and reading in our hammock. At night, you could watch or hear the entertainment from your room if you preferred. I don’t think there’s a bad view possible from any room here! Everyday our room was sparkling clean and multiple times fun surprises were left for us, including nightly candies, a surprise bottle of champagne, and rose petals covering the bed with cute his and hers t shirts!!! We ordered off the pillow menu multiple nights and had amazing aromatherapy in our room as well! The Entertainment Team was beyond amazing and absolutely the highlight of our stay at Cozumel Palace. Charlie, David, Luis, Moises, Leslie, and more made sure there were multiple daily activities and encouraged everyone to join in for the evening entertainment! They remembered our names from the day we met them and always addressed us by name, which we were so impressed by since there were so many people there! Truly such kind and genuine people. Everyday there were different fun competition games at the pool, pool volleyball, ping pong, and pickle ball. David took us out on kayaks and it was an incredible experience! He was so knowledgeable about the area and made us feel comfortable when we were a bit nervous because it was something we’d never done before! We also spent our last morning making bracelets with David and it was so fun! We’ll keep them forever! Charlie (aka CHARLIE JACKSON!!) broke out ALL of the dance moves many times!! His laugh and energy were infectious. Luis hosted evening Bingo, karaoke, card games, and even water aerobics! This team was truly the life of the party! There was NEVER a dull moment with this incredible team! They included EVERYONE in the fun. You couldn’t help but be in the best mood with them, on top of already being in a great mood being on vacation! They made sure there was something that everyone could be involved in at all times, shared great stories about their lives and experiences in Cozumel, and gave us helpful travel tips and recommendations. So many fun activities for all ages and groups and the team made it even better - amazing people who we will miss so much!! :) We got massages from Michelle and Minerva at the Awe Spa - which were great! Very relaxing and the ladies were friendly and caring! We were just a little disappointed when we arrived to our appt an hour early (as instructed) to take advantage of the spa/steam room and were told that Cozumel Palace didn’t have those amenities - the other resorts did. Not a huge deal, but wasted some time in our morning to make sure we were there an hour early for those and were looking forward to it. The morning buffet was delicious and every morning there was fun! I wish I could remember everyone’s names or had written them Down because they were all SO polite and quick to seat us and take our drink orders. Marco was one I remember who greeted us every morning with a warm smile! I could also tell Hector was working very hard every day!! Everyone truly was amazing. I loved all of the juice options and fresh waffles and French toast everyday! For dinner we made a reservation at Agra - which offered Indian cuisine. Our waiter, Eduardo, was FANTASTIC. The food was incredible. Such amazing service and delicious menu items!! We also ate at Momo (Asian cuisine) and were pleasantly surprised when Eduardo was our server again! He remembered our names from the night before and had great recommendations both evenings. He was very educated on the menu items and offered detailed recommendations. The food there was equally as amazing. Bugambillas (Mexican cuisine) was a fun experience with a really neat table side appetizer service!! We ate at the outdoor buffet a few nights too, and were thrilled to be seated at a table for two right next to the water, during the sunset! It was beautiful and the perfect romantic honeymoon experience! Jesus and David were two of our servers for the buffet and were so quick and diligent on making sure our drinks were full and our plates were cleared as soon as they were set to the side. The hostesses at both the indoor restaurants and outdoor buffet for the week of 1/14-1/21 were so pleasant and kind, always happy to see us, very accommodating, and greeting us by name! The Flamingo Bar staff was just as amazing as the rest of the staff! Javier was the first bartender we met and we gravitated to him our entire stay. He was so friendly and inviting! Every time we approached the bar he was so excited to see us! We also loved Juan at the pool bar! Everyone remembered our names and our favorite drinks - Tequila Parties!!! The drinks were great, the company was great, I really can’t say enough amazing things. We hugged Juan goodbye after we ordered our last Tequila Party before heading home! While hanging out at the pool, Jairo and Emmanuel were the main servers helping us. They checked up on us multiple times a day with friendly smiles and were always willing to help us! They were so friendly and kind. You could tell they were working SO hard to make sure everyone’s orders were fulfilled quickly and didn’t want to keep anyone waiting! I miss them already!!! We were a little nervous to go kayaking, and I jokingly said to Jairo that I’d need a Tequila Party waiting for me when we got back. After we kayaked we got back to our seats, Jairo was running over to us with two fresh drinks!!! Emmanuel’s humor and kindness made us feel so welcome and at home. He offered us different drink specials each day and his recommendations were delicious! We ordered food from the snack bar every day and the food was AMAZING. My husband loved the grilled cheeses and I enjoyed the Al pastor nachos and chips and guac! We tried the buffet one day too, which had different options and was fun! But we preferred to soak up all the sunshine and stay outside before returning home to snow. I want to thank EVERYONE at Cozumel Palace for all of the kindness, hospitality, and fun! Front of house and back of house, of all departments, you can see how hard this team works together to make sure everyone’s experiences are exceptional. I wish I could shout out and thank each individual person we encountered (I really did try!). If not for the amazing views, weathers, and experiences, the kind faces and friendly staff we met would be enough of a reason alone to return. I sure hope we will be back soon!!

TripAdvisor users rated this property 5 out of 5

Fabulous resort!

bfro73 (Lynnville, Indiana) on Jan 24, 2023

We stayed at the Palace to celebrate my 50th birthday. We’ve stayed at other Palace resorts before but first time in Cozumel. This resort is top notch. The room was amazing, food delicious, and staff so helpful and friendly. I have some food allergies and I was so impressed with how attentive they were to them. The resort is within walking distance to many activities and shopping. We were so happy with everything about the resort and island that were coming back in October! I highly recommend them.

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Vacation Offers

  • Kids and teens aged 4-17 stay, play and eat free at select all-inclusive Palace Resorts in Mexico and Jamaica.

    Riviera Maya, Cancun, Cozumel, Ocho Rios - Runaway Bay, Montego Bay

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