TripAdvisor Traveler Rating

My family and I had a wonderful trip to Waikiki Beach. I wanted to thank Loren and Benny for the great customer service and accommodations. They made sure that we got the room that we specifically were looking for which was the wraparound balcony ocean view. The view was breathtaking, and I thank them for helping us, we had a great experience. See you next year!!

So stayed here for 4 nights on our way back from Australia. On arrival was offered an upgrade (at a price reduced apparently) , was originally informed we may want to upgrade as firstly our room wasnt ready and secondly it was on the ground floor in the old block and was told, maintenance work going on outside on the street side. In a nut shell, I asked to view both rooms to compare and well, the allocated room was probably the worst I have walked into in along time, smelt of damp, dingey and no view and maintenance right outside. The second upgrade room was in the 2nd tower, top floor, great view. I questioned and argued the first room was unacceptable and failed to reach my Travel agent in the Uk because of the time difference so decided to upgrade and sort later. I did feel at the time it was all a ploy to get more money out of us and the hotel isnt cheap as it is. The hotel is in need of TLC, the corridors to start with. Breafast room was awful and felt like a canteen, too busy , loud and found it better to sit outside if we could. We really thought having the "Hilton" name within its title it would be ok but it wasnt. Would not return at all.

Stayed here for 1 week and loved the location, spacious room had amazing Hawaiian Tropic lotions and breakfast omelettes were so good! The pool area was very relaxing, friendly service especially Otto who was helpful in sharing places to visit and food recommendations. Only wish they had complimentary coffee or tea for guests during evening reception.

Best experience i had in waikiki. We stayed with family of 6 very nice hotel very close to the beach and restaurants. Would recommend this place

The hotel is great and the free bfast and evening reception is very nice. The corner room we have on the 21st floor has an amazing wrap around great view of both the ocean and the city, but is bit smaller than other rooms due to the large round pillar used to support the building! The mattresses need to be replaced as can feel the soreness in my back as I am very sensitive to mattress types.