TripAdvisor Traveler Rating

Fast deliver of my request of extra blankets and pillows and sheet, thanks to him, clean room, thanks to the maid and I like the complimentary breakfast.

I would like to recognize the staff at Embassy Suites Waikiki Beach Walk for their excellent customer service. Although I didn’t catch all of their names, every staff member we interacted with was friendly, attentive, and always asking if we needed anything. Their willingness to help and positive attitude truly made our stay more comfortable and enjoyable. Thank you to the entire team for the wonderful hospitality! Special thanks to Liezel and Emil on the 19th Floor and Jay at the complimentary area and the rest of the Team Thank you we are definitely coming back!!! Lots love from Canada

I’ve stayed at many Embassy Suites locations, but this one truly stood out because of Otto. He’s hands-down the best server I’ve ever had at any hotel pool. His attention to detail, friendliness, and speed made the entire experience unforgettable. Otto anticipated what we needed before we even asked, checked on us consistently, and made us feel genuinely welcomed. Service like this is rare—he set the standard for what great hospitality should look like. If you’re staying here, make sure to spend time at the pool and hope you get Otto. Absolutely top-tier service.

Hotel was very nice, clean! The staff were very friendly and helpful! Pool and hot tub areas were beautiful. Buffett and evening reception were the best! Great location for pickups and excursions. Shachan (housekeeping services) Was the best!

Alaine was so gracious and provided us with outstanding customer service when we checked in. This was our first time at this hotel and just love it. We will certainly come back again. Everyone from Alaine to Dennis at the Pakini Bar by the pool to the chef who made our omelet for breakfast were fabulous.