TripAdvisor Traveler Rating

I had previously stayed at this same location with my daughter and we loved its However this time I was very disappointed with my stay. We had holes in the sheets when we pulled the covers back to go to sleep. Items in the room did not work such as the phone and the bidet, furniture in the room old and worn, and worse of all housekeeping never came to clean both rooms we reserved during the whole time we stayed there. Last it makes no since the hotel has a coffee maker in the room but now water is provided in order to use it.

This is the best hotel experience I’ve had in a long time. This hotel feels new, is so clean, with brightly lit rooms. The staff is amazing, and they had everything we needed to make our stay great. There is filtered water/ice stations on several floors (and they even give you refillable water bottles). There’s even a fridge in the room and microwave in the lobby to reheat leftovers. Our favorite beach on Oahu is Kailua- in the parking garage is a Hui hourly car rental that is so easy to use, and the concierge filled our car with chairs, umbrella, boogie boards and towels for FREE for our day at the beach. Although there aren’t many dining options in the hotel, you don’t need it. There is a Starbucks off the ground floor lobby, shaved ice just out the door, a great spam musubi place across the street and the Asian Stix food court just across the street. You are centrally located for the best shopping - with the royal hawaiian mall (with vintage island coffee/shave ice) just a 3 minute walk and the international marketplace about a 5-7 min walk. The pool deck is nice for sunbathing and using the hot tub- and the unheated pool- was pretty but not great for swimming- but so great for toddlers to splash around in. We usually stay at the hotel in the Hawaiian village, but I realized that for Honolulu, It isn’t the Waikiki beach experience that I want- it’s the fabulous location and comfortable accommodations that suit our family best. I am so glad we stayed at this hotel.

When I first booked this hotel I was a little nervous that it wasn't on the beach, but this proved to not be an issue at all. It's very easy to walk to the beach (and to tons of restaurants). My room itself was very calming and soothing and the wifi worked well. There was a Keurig in the room, but it was inconveniently high up on the closet shelf. There was a hot water dispenser in the lobby that was very convenient to get water for tea. I noticed the shower temperature was uneven. Overall, I had a great stay and would definitely stay here again.

We visited over busy christmas season any request ( towels etc) was granted within 10minutes . The hotel was decorated in an absolutely charming way . I’m not sure who was in charge but every morning there were new fabulous additions to the xmas decor . This hotel is located 50 steps from virtually all tour pickups . my experience is there are only 4 main pickup points in waikiki and this hotel is perfect if you are taking any early tours as well as shopping, restaurants . sightseeing . The hotel also smells amazing and rooms are current and super appealing . This hotel surpasses the nyc park hyatt which I also love in many aspects . HIGHLY recommend

We booked this hotel for our honeymoon. My wife and I are not particularly interested in ocean views, and we prioritized sightseeing and shopping when choosing our accommodation. For those purposes, this hotel was an excellent choice. There are many shopping malls and restaurants nearby, and most things can be conveniently accessed on foot, which made our stay very comfortable. In addition, thanks to Lea, who was in charge of room cleaning, our room was always spotless. Her warm smile and friendly greetings every day helped us start each morning in a pleasant mood. We highly recommend this hotel to many travelers.