TripAdvisor Traveler Rating

Overall, we enjoyed our stay at the Hyatt Centric Waikiki. For the price, you really can’t beat the location, and it’s a great option for families who want larger rooms. That said, while it worked well for our trip, we personally wouldn’t return next time. Pros: great central location, very spacious rooms for Waikiki with large bathrooms, very clean and modern amenities throughout. Housekeeping was in general very good, our room was made up daily and ready by the time we returned from the beach. A few small issues like not replacing soap, tissues, and only leaving 2 medium sized towels. PS the towels are very small I’m a size 6 and could not wrap around me. The staff was really fantastic though, even throughout some of our complaints throughout our stay. In particular Lence was very helpful, but frankly everyone was very friendly. The beach chairs and umbrellas they provide for free, plus as many towels as you need. Cons: The hotel does not have a mini bar or any on-site restaurant. Personally, I didn’t see this as an issue since there are plenty of dining options right outside the door. However, I don’t agree with the $100 per night incidental hold, especially given that the only realistic chargeable item would be parking, which is $60 per night AND we paid upfront for everything prior to arrival. For two rooms we had $1200 on hold which seemed unnecessary. The pool is not really a pool—in fact, I’m not sure why it’s even there. It’s essentially a splash pad. It feels like they easily could have made at least one section deeper, so its current design doesn’t make much sense. One side is only a few inches deep, and the other is still only about 10 inches. It shouldn’t be advertised as a pool.

This hotel is advertised as a beach hotel. While it is only a couple blocks to get near the beach, you cannot walk through buildings to get to the beach. You then have to walk an additional couple blocks to arrive at beach access next to the Outrigger. That was not what I expected regarding beach access. The hotel also advertises a pool. The hotel does not have a pool. The hotel has a "splash" / "wading" LOUNGE (AKA "one-of-a-kind wading "pool"). You cannot swim. you can just sit in water. Not what I expected regarding a pool. Don't tell me it doesn't say it has a pool because the hotel is covered in placards with directions to get to the "pool". The hotel has no amenities. It advertises "EAT & DRINK" but has nothing on-site. I didn't expect that from the booking information. There are supposed to be beach towels, beach chairs, and boogie boards to borrow but there were none available for us any of the 3 days we went to the beach. One day we went with no towels, one day we got bath towels from the front desk, and one day we got towels from the 'pool' (splash lounge). There were never any available at the parking location where they were supposed to be available. We had to rent boogie boards at the beach. There was a significant lack of spaces to hang wet towels and clothes in the room so we constantly were soaking the bathroom floor. Speaking of the bathroom - the SHOWER WAS AWFUL. There was no water pressure so we came home with sand in all our cracks. At least we were incredibly grateful to be home and not missing the hotel at all when we got here, particularly because we could actually take a cleansing shower. My daughter had to sleep on the sofa bed. Every time she moved a muscle, the bed squeaked loudly. She slept poorly for that reason and also because the mattress / bed was incredibly uncomfortable. Speaking of the sofa bed, when we arrived, the front desk person offered to have someone come and prepare the sofa bed for my daughter to sleep on. A guy came and ensured there were sheets and put the decorative pillows on the bed (EWww) and told us there were extra sheets in the closet. I found that the 'extra sheets' were actually the old fleece comforter and one real pillow. I placed those on the bed for my daughter. I was INCREDIBLY disappointed staying at this hotel and would never come back or recommend it. At least it was pretty, so I am giving it a rating of "2" out of 5.

if you just want to stay at waikiki area this is pretty good. The room is very clean and newly renovated. It's a little bit far from beach though but the location is still very convenient and reasonably priced

It’s in a perfect location, everything is a walking distant unless you want to hike. Everyone was so nice and very accommodating. The room itself is pretty big and spacious. Check in and check out was fast and easy.

The hotel was very clean with welcoming and friendly staff. Lea, our room attendant was extremely friendly, was eager to create conversations, and did a thorough job every day. Highly recommend if you want an affordable option that is close to everything and has friendly atmosphere.