This is Waikiki’s newest residential resort featuring luxurious ocean view studio, one, and two bedroom suites. The resort combines legendary service, global culinary experiences and distinctive amenities with residences. Residences include floor-to-ceiling windows, furnished kitchenettes/kitchens with premium brand appliances, washer and dryer and washlets. Located at the gateway to Waikiki next to Luxury Row with retailers such as Tiffany & Co, Channel and Gucci and featuring Hawaii’s first Dean & DeLuca and Sushi Sho. The beach, shopping, and dining are all just minutes away.
Overall, very good. The service at the restaurants, the housekeeping and the valet were excellent. The concierge is broken, terribly terribly broken and enough to have us question whether we would return. All staff are polite and well intended. The concierge is not staffed according to needs however nor well managed. They are positioned in a terrible location. They were NEVER available when calling. They always had to return a call. There are only 2 people on for an entire hotel at full capacity and they manage the phones at the same time. If on the phone, they completely ignore guests standing at the desk who can wait 15 minutes or more to get attention. HELLO? This is the Ritz Carlton...at least I thought. There were no communications of confirmations of reservations made. There were no directions or address info provided for reservations made. We spent additional $ on excursions and every single thing required a connect with concierge who was NEVER AVAILABLE. I believe they mean well but this was absolute failure and unacceptable.
Excellent Hotel and Staff but Limited Amenities
(Orange County, CA)
Apr 12, 2022
Just returned from a 6 day/5 night stay and just about everything was great. Staff was friendly and helpful. The resort was immaculate and the views were incredible.
We were upgraded to a ocean/city corner suite and both the room and the views were incredible. Housekeeping did a great job and having a washer/dryer in unit was incredible.
The property is a small distance from Waikiki Beach and thus you do not get that "beachfront property" feel, for better or worse. It is also in the outer areas of the resort zone, which was great for us both as to the noise and accessibility (i.e. no crowds or traffic).
The only issue was that the property was relatively limited as far as amenities especially for a family. The family pools were relatively small and there were no real activities for the kids outside of the pool.
There were two restaurants on site, both of which were fairly expensive ($20 to $40 per entree) and limited in their offerings. The Dean and Deluca and the Island Market were fantastic. The Market is open to 11 p.m., which is fantastic considering everything else seems to close at 9 p.m.
Overall, the stay was incredible and enjoyable. 4.5 out 5 stars.