Service, food and drinks were excellent. The room with the balcony ( first floor) highly recommended overlooking the pool. The Niru beach club was a big plus. The service was great and same while on the beach.
Jul 16, 2021
We were two couples staying for one full week. While we really enjoyed our stay, we do want to point out some pros and cons. First, we would like to commend the polite, welcoming staff. Jessica at the front desk was a lifesaver for me. She spoke good English, and always tried to help me with some challenging situations we had. So many of the staff apologized for the minimal English, while it was me who should have apologized for my poor Spanish. Jessica is a true gem, as was waiter, Lorenso, always so attentive to us! I met Luisa, who was also a dancer, so sweet and pleasant! And the dancer from Cuba, so friendly! I didn’t catch his bame, but the shuttle driver was so nice and accommodating.
We loved the nightly shows and theme nights at the buffet. This was the best all inclusive menu we’ve ever had. However, I would have liked to see earlier breakfast hours, since our guys headed to marina for fishing by 7am. We also had to pay for their box lunches prepared for their early departure. They were not present for breakfast and lunch, so I would have expected those to be given to them at no charge. US to pesos exchange was advertised on the wall, yet, it was difficult to get exchanges. I was usually turned away, and if not, about $100 US dollars is all they would exchange. That was frustrating!
The rooms were a bit tired and could use updating. A small refrigerator and an iron in regular rooms would have been nice. The rooms were cleaned well! The most surprising issue was the lack of knowledge about US citizens needing a Covid test to return to USA. Really? The rest of our Mexico resorts had all the info and were helpful getting tests scheduled. Thankfully, Jessica handled it for us and took care of it when they didn’t show up on time to get us tested. The beach club is the highlight of the property, however, we would have liked the choice of lunch at the hotel also. All lunches were served at the beach club.
Overall, we had a wonderful time and would consider staying here again, mostly for the staff, location, BEAUTIFUL beach club, and the food.
We miss you, Huatulco and will be back!
Jun 13, 2021
I am coming here for competition. The week staying at Binniguenda Hotel was amazing and wonderful. The restaurant service staff are Kind and enthusiastic. Especially Pablo, Elizabeth, Armando and Bernardita are very awesome!!
Eli was a awesome server
Jun 08, 2021
Best food service our waiter Eli was on point she always made sure we had everything on our table she made our visit that much better my family was very thankful for the experience they gave us will definitely come back
The customer service was amazing
Jun 07, 2021
Lalo, Danny, Ismael, Lorenzo y Armando have been so attentive and kind. They have made our family vacation that much greater. They are full of information. They are Definitely the best of the best. Thank you