TripAdvisor Traveler Rating

Our two week stay was excellent, from the day we arrived till sadly the day we had to leave. First time staying in Nov. Everything is lush and green as opposed to the dry winter months. Check in went smoothly, the front desk personnel were very helpful and always there to assist you. We stayed in the select room which had added features from our last stay, an Alexa, room purifier, room deodorizer, liquor dispenser, and retractable clothing in the washroom. The grounds are all well kept, staff are always cleaning everywhere. The restaurant at the resort is open for breakfast and supper, lunch is provided at Niru.,but if you so choose to stay at the resort the snack bar is open,from 11 to 5. There are changes due to covid,as all buffet meals are served by kitchen personnel.,you indicate what you want and they place it on your plate as you moved own trebuchet. We liked this as it moved everyone quicker and food area was kept neat.desserts are self serve each dessert is presented in a bowl, again an excellent idea. The Niru Beach club is beautiful, front entrance is inviting with many Alebrijes , the infinity pool is saltwater treated no chlorine, there are many loungers with umbrellas, an adult only two tiered section which is shaded with loungers.apool bar, and the main lunch restaurant also a snack shack if one does not want trebuchet. Every meal we had was very good. Desserts are self serve on a stainless steel cooling table. There is a cabana and hot tub area available at an extra cost, there is also a Tezmacal available. The pool has a shallow end and children loungers, also a play structure for children. To access the beach area is a nice winding staircase which has a bar, table and chairs,loungers with umbrellas, also two hammocks. Also in a natural setting are Adirondack chairs for one to sit and enjoy the bay views. There are kayaks available to use instructions are given by hotel staff, and from what we observed was quite a through instruction on the use and where you can venture out into the bay, life jackets are provided. The nightly show are very well done, a lot of hard work and preparations are done for each show which start at nine in the main dining area at the resort. In closing since we have stayed here before we have made many friends and look forward to seeing them again plus meeting new ones. The staff here truly enjoy working here and their smile and service are genuine. There are too many staff members to mention that went above and beyond our expectations, they are our friends (Familia) now. We will return!!

My husband and I just spent an absolutely wonderful two weeks at this property. The staff is always hard at work, their smiles are unlimited and pure. A very friendly and welcoming atmosphere. There is a handy shuttle to their Niru Beach Club. The properties are kept extremely clean.

Can't say enough nice things about this resort. Staff, drinks, food and location are all great. Price is also great value. The omelette bar was great. The live shows every night were great too. Different theme every night. The Halloween show was probably out favorite.

Food and drinks were really off, I had to eat outside because the flavors and quality was not on point. I remember their "Italian dinner" it was really bad, just flavorless pasta and some flour based creations with flavorless tomato paste were not good at all.

This is my fourth time staying in Huatulco and I wouldn’t stay anywhere else!! The hotel and beach club are the perfect place to stay whether with family or friends. The staff in both venues are excellent and see to all required needs. The hotel is clean, tidy and presented nicely. The beach club has THE best views of Santa Cruz bay. Highly recommend stay!