TripAdvisor Traveler Rating

We spent another sun soaked week here. This was our fourth visit and first visit back since December 2019. I can honestly say this property never looks tired or worn and in fact has some of the prettiest grounds. The biggest addition to the property since our last visit is the beach club Niru, it is a stunning and clean facility. We ate breakfast and all but two lunches at the property this trip. The coffee has improved greatly and the outdoor seating at the hotel buffet has increased in size, we greatly appreciated the increase in outdoor seating as in the past we were never able to grab a seat in the courtyard. The staff make this property inviting, they acknowledge you and make you the guest feel welcome. An acknowledgment of Saul and Lorenzo, along with the young woman who worked Security in the lobby and the water sports gentleman who helped us with our kayak and life jackets. The Binniguenda makes it tough to think about staying anywhere else in Huatulco.

Love this hidden gem! Pool club is spectacular and I love the walking in this area. I always feel very safe and people are super friendly. I love to walk into town and people watch. The restaurants are wonderful! A shout out to Terra Cotta, as we had a wonderful dinner there. The weather is always hot and sunny; very predictable. Make sure to visit the many beautiful beaches Huatulco has to offer!

Thisisi the Best show with such a young cast they are the Best show ive seen in years they are great local talent. Best ever don't be a fool and miss this opportunity come to Oaxaca and enjoy the show

Buffet food only, ( NO room service!!) and it is generally badly overcooked and tastes lousy. Desserts waaaay too sweet. Their idea of profiteroles include not whipped cream centers, but some weird strawberry jello mixed with fake whipped cream. Yuck. Lots of Mexican "Specialities " which don't taste very good at ALL compared to other places I've eaten in Mexico. I got sick the 2nd day. It COULD have been stomach flu, I guess, and I was sick 11 out of 14 days. They have this BIZARRE rule that you can't take anything from buffet ( like buns which I needed to keep my diabetes in check overnight while vomiting and having diarrhea ). That did not matter at all to these people. And it was not a question of crumbs attracting pests in the room, because they told me I could order in a pizza! Their intransigence in bending this stupid rule has caused me to reduce their rating by one full star. The breakfast fruit and pancakes were okay, and about the only things I could stomach, as even the scrambled eggs were not very good. The room's closets and drawers were all musty despite having dryer sheets in the drawers, and spraying perfume into the closet. This odour pervaded everything, even freshly laundered clothes from home. They do not use scented laundry detergent, or scented floor cleaning products. This doesn't help the mustiness problem!!! Security personnel are dour and full of themselves. The other staff like the wonderful Julio Cesar and Anel and Mayre at front desk, Jorge baggage concierge, and my sweet young maid made up for security unfriendliness and their refusal to let me take buns to the room. The waiters like Francisco and Lorenzo were so sweet. The grounds, and the Pool area are LOVELY, but pool is dangerous to enter as they've repainted and covered up the Non-Slip coatings on the edges and stairs into the pool. The pool area snack Cafe quality is minimal and don't buy the gross hotdogs! Do not order nachos as they use melted Velveeta type cheese. The burgers use fake cheese slices, too. Their salads are not kept in the fridge, only on ice in open air, which is ineffectual in the 33C heat. ( and not very food safe, IMO). The NIRU beach club is fabulous ( fairly good lunch buffet, too!) and very close by foot, or take the hotel shuttle. I've literally been all over the world as an airline employee, and have never has as consistently bad food, ( except maybe one hotel in New Delhi) or weird rules as this hotel. You have to go all the way to the restaurant to get ice, too.

The hotel is spotlessly clean and has lovely landscaped gardens with walking trails. We upgraded to a Select room which included a fridge with water, soft drinks and local beers. The room had a small patio but it could get quite noisy as it was by the pool and the evening shows are loud and just down the corridor. The Beach Club is lovely - modern and clean. Opens at 10 and is usually quieter for the first couple of hours. Can get busy towards lunch and in the afternoon. The pool at the hotel is quieter in the afternoons until the Beach Club closes at 5. A huge shout out to Julio Cesar, he goes above and beyond to make your stay as good as it can be, his English is excellent and such a kind and helpful person! Other staff well worth a mention - Saúl, Lorenzo, Ruth and Sylvia Diaz who makes the best omelettes! The only real downsides (but they are big) is the quality of the food and drinks - both very poor. Breakfast is good if you like fruit and eggs, lunch is hit & miss - there’s normally a soup and salads that are OK but the “hot” offerings are always overcooked and lukewarm. We had a couple of OK evening meals (on a 2 week stay), but again not hot and generally poor quality. The worst are the snack bars - there is one at the hotel and another at the Beach Club both open 1-5pm. The quality of the food is awful, burgers, hotdogs, chicken wings & fries. None of which are cooked to order and therefore always cold. We managed to get “hot” fries once when we repeated “muy caliente” a number of times when ordering. The other thing to mention is that there is no food available from 11:30 until 1pm and 5 until 7:30pm. The buffet lunch is only available at the Beach Club, so only the snack bar at the Hotel. As an “All Inclusive” hotel the dining times are restrictive. We booked this vacation as it looked good value for money, however with the poor food, we ate out at least once a day - sometimes twice which added a hefty amount to an “all inclusive” holiday.