Binniguenda All Inclusive Huatulco reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

2465 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Not 5 stars but ok

samartinez2017 (Los Angeles, California) on May 20, 2022

Where traveled as a family of 4 with two kids 4 and 6, stayed in a standard room with two double beds. Location: It is about a 20 minute ride from the airport. (call a taxi when you arrive it is around $200 mxn 4 people). This hotel is NOT on the beach. There is a small convenience store across the street, they close around 7pm. - The hotel has a "beach club" located about 5 blocks away called Niru. The shuttle runs every 30 minutes from 10am until 4pm. Club hours are 10am until 5:30pm. They sell day passes for anyone who wants to go there for around 40 bucks a day. This is included with the All inclusive hotel package. They also have "crew discounts" for ship crew as there is a dock next door from the beach club and boats frequent this dock. Rooms: They are pretty standard, the A/C works fine it just makes noise, the newer rooms have fans on the ceiling. There is NO mini fridge in the room. You will get a coffee maker and two bottles of water. All inclusive restaurants: There is a cafeteria type restaurant on site and there is another cafeteria type restaurant at the beach club. Breakfast starts at 7:30am and I think it's open until around 11am. The beach club food opens at 1pm. The food on both places is just okay, nothing out of this world. There are no fancy restaurants on site. The hotel has a "snack bar" open until 5pm even though their sign says it's open until 6:30pm. Not sure why they close early but that's on them. So between 5pm and 7:30pm they have NO food options on site. At night around 9pm they have a show, I was surprised and I only stayed for 1 of the nights to see what is was about, then 20 minutes into it I had to leave because they brought out two stripper polls and two male strippers oiled up for pole dancing I was with my two young kids. I could not believe my eyes they had this type of porno show at a family resort. That was enough for me. Actually I had given this place 3 stars initially but as I type this, just for this I need to downgrade it two 2 stars really. Staff: The wait staff everywhere at the club and at the hotel were super nice, we tipped almost everyone as they all went out of their way to help us. The housekeepers were also professional they also deserved good tips. Only rude staffers were the front desk personnel, for some reason they had some type of defensive attitude. The female manager on site was not friendly. One thing I found tacky was the general manager Gustavo (the guy in the arm sling) was at the Niru all you can eat restaurant every single day we were there. He'd just sit there with his crew and raid the restaurant. 4 days in a row, at least the time we stayed he was there, never introduced himself or anything. The Niru Club - Includes kayak if you're into that. The kayak guy at the club has his side hustle renting snorkel equipment for like $170 mxn, with that said the shops around the hotel will sell snorkeling equipment for around that much and you get to keep it. WIFI: You will get maybe 1 bar of wifi and it disconnects all the time in the rooms, they said it's "because of the way the hotel is built" I guess they can't invest to put routers in the rooms for better signal. Outside of the rooms the wifi signal is ok, maybe two solid bars. At the Niru the wifi is fine 2 - 3 bars. Our flight was at 6pm. If you need to check out late, they will charge around $40 dollars per person and you get to stay until 4pm. WE had an issue with the laundry on site. The front desk person told me they do laundry on site by weight, depending how much your laundry bag weights, they charge you a price he said comes around $10 dollars. When I went to put in my order for this they said they actually do it per clothing piece (many times more expensive) I spoke with the manager who told me that they sometimes do exceptions but in our case they couldn't do it by weight. The only time they did it that way they had some artists onsite and I guess they were treated differently. ( I am NOT making this up) I was appalled. Whether you stay there 2 months or 1 week, or if you're famous or just a family of 4, rules should be the same across the board, for this reason we would like to try a different property next time we visit Huatulco. Huatulco is a wonderful place and most people there were fantastic. We will visit again, just not a the Binni.

TripAdvisor users rated this property 5 out of 5

AN EXCELLENT RESORT FOR YOUR MONEY!

Paulshappy (Courtenay, Canada) on Apr 26, 2022

The Binniguenda Resort is a small boutique hotel that is suited for quiet, rule-following families and couples, and offers an excellent bang for your hard-earned buck. I understand they may fall short in some people's opinion, but I believe they exceed in many more. I will gladly return to the Binniguenda Resort and Beach Club, and I would recommend you stay here when visiting Huatulco as it's high-quality reputation is very strong among locals and patrons alike. If you wish to read of some of the specifics, please continue... ROOMS: Our check in was simply signing a few forms. We were then taken to our room, #201, a 2nd floor room with two double beds overlooking the pool, with a juliette balcony. The room was nice, bright and clean, but I had my heart set on a "SELECT" room because I read about all the extra inclusions. So the upgrade was easy and cost me about $350 Cdn for the week...a wise investment! Our new 1st floor room, #105, had a king bed, a walkout patio overlooking garden and pool, and was close to absolutely everything! Inclusions are a long list but included a minibar of beer, pop, water & a snack basket that were all restocked daily, upgraded toiletries, a purified water dispenser, an Alexa controlled room, air purifier, aromatherapy machine, a wall mounted 4-full bottle bar, room safe, a gold braclet that gave you a private table in the buffet and theatre, and best of all was the carafe of coffee and basket of fresh buns delivered to your patio table each morning at 07:30! MOBILITY: The resort is small and if your room is on the 1st floor you will not encounter any stairs, so it's easy to get around, except the day-bar and lunch-snack area is up a set of stairs which may present a mobility challenge. FOOD: Breakfast and Dinner are in the main buffet room, where the theatre is also located. Lunch is either buffet at the Beach Club, or snacks up the stairs overlooking the pool. There is an a-la-carte dinner 3-times per week, but we couldn't attend as we didn't have the proper men & women's dress shoes (they are very strict about this, a little zealous in my opinion, but you can ask for a photo-guide of acceptable shoes from the hotel's website). These are the only food options. DRINKS: The day-bar near the pool opens at 10am and closes at 5pm, the lobby bar then opens up until 11pm. These are the only 2 bars available, other than having drinks with your dinner, or if you have a Select room which includes it's own bar. ENTERTAINMENT: Each night at 9pm there was a different show during the buffet dinner. They were well rehearsed, well dressed, and highly entertaining. We attended all of them and always had a good time. As mentioned, our upgrade to Select Room gave us special reserved seating, along with a waiter or waitress for our service, so getting an after dinner drink of any kind was easy during the show...someone was always waiting. POOL: The pool is amazing! It's large and clean and has a dedicated employee looking after it. It is open from 8am to 10pm, no food at pool (highly enforced!) plastic cups only for drinks, and a wonderful waterfall that you have to stand under for a water-massage. At night the pool and entire 'jungle' out back, complete with paths to wander, are all lit up beautifully. Many days everyone went to the beachclub and we stayed behind, not another soul at the pool, and we enjoyed freshly made marguerita's and delicious hamburgers & fries at the snack bar. BEACHCLUB: The Niru Beachclub is absolutely fantastic! There is a dedicated open-air bus that transports you both ways, on the 1/2 hour, but it's also only a 5 minute walk, but just remember to bring your beachtowel because they will not re-issue towels to hotel guests! You can have your buffet lunch here, along with pool-side drinks or beach-level drinks. Beware of the steps leading down to the beach as they are treacherous and uneven, not like Canadian steps by any means, and if mobility is an issue, you will not be able to get to the beach. AREA: The location of the Binniguenda is perfect! It's the first hotel you come to from the airport (did you know it was also the first built resort hotel in the area?). It's only minutes walk to the marina, to shopping, or the downtown area. That said, it is hot here, but thankfully way less humid than other areas, and the cab system is outstanding, and cheap! A couple of bucks (50-80 pesos) gets you anywhere. As you can see, we really enjoyed this holiday. Everybody we met was kind, happy and very willing to please. We left the resort everyday to see the town, or take a tour (we booked MAXI TOURS through our Westjet Representative during our introduction meeting!) But that said, there's always people who truly stand out during a vacation, so here's just a few who merit special recognition: Diego, our famous Porter, Judy our Housekeeper, Little Sylvia the amazing omelette lady, Ruth our buffet server, Sylvia, beachclub server, Saul the pool-side bartender, Julian our knowledgable lobby-bar server (ask him for a "Rainbow"!), Morales, our late-night bartender, and Lorenzo, a happy little dude who seemed to work hard and everywhere and always had a wonderful smile. Safe and Happy Travels to you all, Cheers, Paul

TripAdvisor users rated this property 5 out of 5

Dedicated employees makes a difference.

Pierre M (Gatineau, Canada) on Apr 18, 2022

Another one of our great stays at the Binniguenda. Thanks to Raul, Armando, Julian, Javier, Amelia, Saul, Lorenzo, Anna, Daniel, Eric, Ruth, Sylvia, Gabriella, Jorge, Melissa, Sylvia (omelette lady) and all the staff at the front desk and the beach club. New beach club +++, new chef +++, . Gustavo is keeping everything under control. Planning to come back later this year. From Joanna & Pedro.

TripAdvisor users rated this property 3 out of 5

2nd time at Binniguenda

yankyzboy (Los Angeles) on Apr 17, 2022

My second time at Binni. This time around I wasn't entirely satisfied. Rooms are falling apart. Grossly outdated. WIFI is unreliable. Food was decent. However, what still helps this hotel is the service/personnel. Niru beach club is a plus. Without Niru, this hotel would be struggling. If you're on a budget, this is still a good option.

TripAdvisor users rated this property 4 out of 5

Great hotel for the price!

jlm1529 (Port Dover, Canada) on Apr 16, 2022

If you’re looking for luxury, this is not the place, but do consider if you want good value. It is a very busy place on the weekends with a lot of families. The good here definitely outweighs the bad. The staff are amazing - a few names come to mind: Lorenzo, Saul, Melissa, Jessica, Daniel, Erik, Emilio, Sylvia, Javier. All of them are gems! The rooms here are very basic, but extremely clean. You can pay extra to upgrade to a “select” room which are on the ground floor and have cute little patios. They also come with a variety of perks. All meals are buffet style, but there are 3 specialty meals per week - French, Spanish, and Italian for which you need to make a reservation the day of. Be advised that footwear is extremely important- no thongs or athletic type shoes are allowed and you are only allowed 1 specialty meal per week. I will add that without the Niru beach club, this place would not be nearly so attractive. There is a shuttle bus, but we always walked it. Only about an 8 minute hike - very easy. I would happily return to the Binniguenda! I OrtN

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