Located on the Bay of Santa Cruz, the Castillo Huatulco Hotel & Beach offers spacious accommodations decorated in traditional Mexican style. The resorts close proximity to the marina, downtown and craft market make it an ideal location for all travelers.
(San Agustin Etla, Mexico)
Jun 13, 2021
We came to Huatulco to participate in a Triathlon and chose the hotel for it’s location. The hotel is clean and the staff are friendly and helpful. The rooms of the new area are ok, the A/C is quite good.
My reason to give it a poor review is because the walls are paper thin, you can hear people talking in the hall and I could hear the tv on in the next room, at 2am! I called the front desk and could hear the phone in the next room ring and the person there would not pick up, I also heard when the went to knock on their door. I called several times and the staff tried , I guess, the best they could. So my poor review is because I think this should not happen, the staff tried what they could and the construction is shabby.
2 Years Later
Mar 30, 2020
We stayed at the Castillo 2yrs ago for 2 wks and really enjoyed it. This time we stayed 4 wks, month of February. Weather was perfect, sunny and hot, sun & mid 30's everyday. Hotel's new addition is now complete, 45 new rooms,around 160 total now.
*Staff: Were great as always, so polite, helpful & professional. This includes 'All' Frontdesk, Bellboys/Security, Beach Shuttle drivers, Maid's & Food servers.
*Hotel: A little dated but some Reno's have been done, more to come.
*Rooms: A little dated but comfortable with AC & WiFi, No Fridges. TV has mainly Spanish speaking stations, 2-3 English ones.
* Beach Club: As others state, it is the main attraction. It is beautiful there. 5 min Shuttle ride or 20 min walk.Always loungers & umbrellas or palapas's.Beach is beautiful, walkable, water is clean, emerald color, clear close to shore.Never really crazy busy there.Restaurant is great to get away from the heat and have a cold drink and very good buffet lunch, bbq some days. Servers there generall work very hard.There is a family section away from beach for those who wish the pool option. The ocean can be rough to swim in most of the time. Overall, Beach Club is our favourite place to be during the day.
Once again to All the Staff of Hotel Castillo, Gracias, a special thanks to 'Luis', (one of the Managers ) who put on 3 Special dinner nights on at Beach Club and took care of any/all requests we had.