TripAdvisor Traveler Rating

They want to charge extra for almost everything, having a view, having internet in the room, having room service. The stay only included one specialty dinner. The beach was dirty. I would not recommend staying there you can pay almost the same for nicer hotels

Very good installations, room very well cleaned every day! There are few options of food, we stayed for 7 nights and by the 3rd day we were already tired of repeating same options. Personal attention is excelent, always trying to help and very polite.

Food was meh. They don’t allow you to bring food to the room so they can charge you $135 for room service, room was very average for the price you pay for, they told me in the reception I had a “complimentary” balcony ?? which I paid more to have. That was a ridiculous statement from the reception ppl. I came with my elderly mother, the restaurants are far and you need to walk a lot, so if you come with someone who has limited mobility this is not the hotel you want to stay at. I also was annoyed by the service because I went to the reception to get extra towels and they said to call “0” from my room, they could have given them to me right there, hard to believe they make their guests walk back to their rooms empty handed w/o nothing and call someone else. Also the room cleaning lady seemed reluctant to give me more than 1 towel per person because she was gonna have to go back and get more for her rooms she had to clean that day. Not cool

Booked a two night stay. Room was large and clean. Balcony was large but NO chair, table, stool or anything. Basically a large place you could stand. Around noon of second day we started talking to another couple in the pool. They claimed the access road to the hotel was going to be closed the next day. Since that was our departure day, we immediately went to reception. They confirmed that because of an event, the road to the hotel would be closed from 5:00 am to 2:00 pm. We explained that we had a flight out at 3:30 pm. They said our options were: 1) leave the hotel before 5:00 am or 2) find other accommodations in adjacent town for the night They were emphatic that there would be NO refund given. They knew of this well in advance and failed to inform guests either at time of booking or at check-in. Have already initiated dispute with credit card company. Beware and avoid!

My wife and I spent nine nights at the resort. She booked everything and having visited many Mexican sunspots, the Ixtapa/Zihuantanejo area simply could not be beat. The resort was somewhat quiet at under 50 percent occupancy. The buffets were as expected, the specialty restaurants were good but avoid the steak served at the steakhouse as thin and overcooked. The staff were very kind, a little bit of a language barrier but perhaps we could have learned more spanish. We tipped every meal as suggested, not much, 20-50 pesos but we were well taken care of at every sitting. Met some great fellow Canadians and it was lovely to meet some vacationing nationals with their families. Very safe environment, no issues with leaving things around the pool area and the nightly room cleaning was impressive. Borderline excellent but every accommodation must strive to be better. This resort is located ten kilometers from Ixtapa, not overly handly if you're looking to dine out, away from the resort as it's a 200 Peso taxi ride in either direction. I wouldn't recommend for nightlife or young adults looking to party/socialize, that's not the market they're targeting.