TripAdvisor Traveler Rating

Unfortunately, our stay at Hotel Azul was nowhere near what we expected. From the beginning, the cleanliness was a major issue. The shower curtain in our bathroom had what appeared to be mold or heavy staining, and the floors in our room were visibly dirty. The pool was another disappointment. The water/edges felt slimy, and you could visibly see dirt and buildup accumulated around the edge of the pool, which made us uncomfortable using it. One of the craziest parts was seeing raccoons climbing directly onto the dining tables where guests eat. We watched them walking around the tables, including tables with leftover food, and staff did not seem concerned or make an effort to keep them away. I have pictures of this. We were also under the impression there would be multiple dining options, but throughout our stay we essentially ended up with the same restaurant every night, which was disappointing for an all-inclusive resort. Finally, the service left a lot to be desired. Several staff members came across as rude or uninterested, but their attitude noticeably changed once they received a tip. We normally have no problem tipping good service, but guests shouldn’t feel like they need to tip first just to be treated politely. Between the dirty room, questionable pool cleanliness, raccoons on dining tables, limited dining options, and inconsistent service, we would not return based on our experience. The property has potential, but cleanliness, food-area hygiene, and customer service need serious improvement.

Located 8 minutes from Ixtapa and 20 minutes from Zihuatanejo on Playa Linda. Local bus 13 pesos to Itapa and 20 pesos to Zihuatanejo. Azul Ixtapa has a little beach that stretches for a kilometer to a nice little eco area with crocodiles, a large colony of birds and green Iguanas. You can take a boat, 100 pesos, to Isla Island for snorkeling and 4 beaches. You can do free non-motorizd water sports. Plenty of other activities available. Lots of restaurants, bars and pools. The Azul Grand Ixtapa is a few hundred meters down the beach. Great rooms with and facilities. They also have shared privileges at the Azul Ixtapa. Pickelball and tennis courts at both resorts. Also mini-golf and bikes.

After reading some of the negative reviews here, I was a little worried about our stay at Azul. But once we got past the front desk, it was really a great experience. The people working there (outside the front desk) were amazing and helpful. Most of them speak little or no English so be prepared for that if you dont speak some Spanish. Also, make sure you convert to pesos before leaving he airport because many taxis do not take US dollars. Overall, the pool areas were very clean and the kids had a great time. The food was above average as were the drinks. They do have shows at the theatre facing the southern building so staying in that building can be loud from 8.30-9.30pm. You are a 200 peso cab ride to Ixtapa and there is nothing just ouside the hotel. Playa Linda is a short walk and Ixtpapa Island is a short kayak or water taxi away. The beach is not beautiful but it is clean. Also, there are several racoons that visit the pool after after they close at 7pm so dont let that freak you out.

DO NOT STAY HERE. I always look at reviews and think people are too critical but please see this as a true experience. Have stayed at AZUL hotels 15 times before. This time it was pure hell. The 2 rooms we had 3416 & 3417 are directly in front of he theatre and beside wedding and event field. The wedding go late into the night and the shows rock your room. After first night asked to change rooms. Told needed to come back 3 times then needed night manager since he is the boss? No one in charge during the day! He was useless and said he would leave a message for morning. Never did. Next day the hotel was under repair. Jack hammers in the he pool area. When I complained we were not notified at check in, I was told they do not have to tell quest. I would not have paid 10 days at check in, which I was told was not refundable. I was told it would only be between 10am and 6pm. Again asked for room change, told needed the night manager again no message. Gave up 3rd night. Obvious hotel is going under and not likely to be feasible. The high-lite was we never worried about chairs at pool or seats at restaurants. The resort had minimal guest. Staff member said it was the worst he had seen in his 11 years. Building need repair, escalators not working, restaurants closed, grounds failing. Had great memories of the AZUL hotels but heed my warning - do not stay you will regret it.

?? Disappointing Stay – Not 4-Star Quality Unfortunately, this resort did not live up to expectations, especially for the price we paid. Our room had several basic shortcomings: the bed sheets didn’t fit the bed properly, there was no mini fridge, no beer, snacks, or coffee in the room, and no room service included. While the view from our room was nice, that was one of the few positives. Food was a major letdown. There is a snack bar available mid-day, but options were limited. Of the two restaurants on site, only one was open our first night and the food choices were very few. Everything we tried was flavourless and mushy. The following day we tried the other restaurant, which was noticeably better, but still not impressive. The buffet overall lacked variety, eggs took a very long time to be prepared, and most dishes were again bland and poorly textured. The beach was another disappointment. The sand is hard and dark brown, not what you’d expect from a resort destination, and there were no chairs set up. The pool area was extremely busy and loud, with constant music and entertainment, making it difficult to relax. Check-in was frustrating. The staff member was not helpful and did not explain basic logistics—such as where the elevators were, or that to reach the beach you must take an elevator to a floor below the lobby and then change to another elevator that isn’t close by. I am in a wheelchair, and no accessibility guidance or suggestions were offered at all, which was especially disappointing. We also tried multiple times to get smaller bills for tipping, but were repeatedly told that no change was available. Overall, the price was far too high for what felt like a very low-budget experience. This property is definitely not anywhere near a 4-star resort, and we would not return.