Azul Ixtapa Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

1787 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

They charge for everything

Raul R on Sep 16, 2023

They charge for a for an early check in (they didnt even watch your luggage if you dont pay for it). The early check in does not include the room. And also they charge a late check out that doesnt include the room. They had a limited options of restaurants. The Beach is really dirty and ugly.

TripAdvisor users rated this property 5 out of 5

Would love to go again!

Lucy M on Aug 29, 2023

The staff was very kind and helpful. They went out of their way to answer questions and recommend hotel activities. I love a good buffet and they did not disappoint. They accommodated my dinner reservation and prepared a vegetarian dish for me. I signed up for the bike excursion and I'd do it again. Overall great experience and I'd love to have a longer stay next time.

TripAdvisor users rated this property 1 out of 5

Terrible in every meaning

eddie P on Jul 30, 2023

Very bad hotel , terrible customer service, bad conditions property damage bath door water leaking under sink whole in wall bad odor. After finally arriving in thinking they’ll receive us with respect and hospitality, but we’re told we arrived early to sit on side no food or not even access to pool till room ready I asked to speak to manager ( Venus ) she refused to speak to me I saw her (Venus) passing by I quickly tried to speak to her she ignored me and acted like she didn’t hear me after calling her mam mam can I speak with o you . After that she removed her name tag so I had to ask one of the staff for her name . I wouldn’t recommend this property not even to my worst enemy event thou I don’t have one On top of that I reserved and paid top $ for a double room suite and they want to give me a simple motel 8 kind of room . We simply got tricked and I don’t want anyone to fall in this trap .I had to find somewhere else to stay to try to save my family vacation that we wait whole year for it and felt like they ruined it . I took pictures so I have proof and I dare the biggest person in charge at this property to call me and tell me otherwise. I hope this help other to be cautious about staying at this sh*tty property

TripAdvisor users rated this property 1 out of 5


Marc T on Mar 16, 2023

My message is this, I was at your establishment March 15 for a day pass my wife, my granddaughter and myself and I was so disappointed, the place is totally run down the pictures you show on line are a total mis representation of your facility. The pool tables are all a mess torn etc., shame the floors are dirty the pool areas are a disaster, shame. Its not safe the staff was un friendly a total disaster. One thing about your business' is there is another group right behind the ones that left, I call it fresh meat. But I can TELL YOU THIS one good turns into three one bad turns into 10! So good luck with that I will be telling everyone about your place, shame on you this place is a dump as far as I am concerned. As with the total experience I do not expect to hear back from the management Marc Tourangeau Shame on you!

TripAdvisor users rated this property 4 out of 5

Great option for a relaxing vacation with friends or family

Leo G on Oct 25, 2022

The hotel has great amenities and in good conditions, room are very comfortable and has a good price-quality feeling. Food at the buffet is very simple and always the same, they can improve for sure but the quality of food is very good. The speciality restaurants are very good and delicious highly recommended. In general I had a great experience and a relaxing vacación, it’s a hotel where you can relax with family and friends

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