TripAdvisor Traveler Rating

My husband and I spent 10 days at the Tesoro Ixtapa during the Easter holidays. The hotel was full with mainly Mexican visitors. It was a delight to see all their little kids having fun, and although we were many, it never felt uncomfortable to be surrounded by so many people. We have been to this hotel before and we are happy to say, that they have improved it quite a bit. Our room was comfortable and clean, we had a small balcony with a partial view to the ocean. Unfortunately, due to the AC noise, it is impossible to seat outside! The buffet restaurant provides very good food with a great variety of dishes, one can always find something delicious to eat. The staff in general is amazing, always ready to serve with a friendly and speedy manner, we thank them all. We would like to highlight a few of them who’s service was great: Oliva, Esther, Patsy, Miguel, Manuel, Jorge, Guadalupe y Mauricio. We feel comfortable to recommend a stay in the Tesoro Ixtapa but maybe not when there is a big Mexican holiday time! Ana María and Uwe

West facing rooms listen to the HVAC units from the Park Royal. East facing units listen to HVAC from the Krystal... Noise from partying was also noticeable... The west view was stunning - with beautiful sunsets and vistas. Condos had two bedrooms, two bathrooms, eating, dining, and leisure areas with two balconies. A few visitors seemed to 'control' pool seating - to the point of shooing kids away. As a fellow visitor, this was embarrassing to see. Bartender(s) worked incredibly hard but couldn't keep up with the drinkers... Increase staff and have the 'Blue Shirts' pitch in!

We had a 2 bedroom 2 bath room with a nice balcony overlooking the pacific. Daniel at the reservation desk was helpful and attentive. Jose the bellman was super. The pool and beach were very crowded. Not a holiday week but there were twice as many children as adults. Most nights there were weddings on the beach that went to all hours of the early morning with very loud music. The housekeepers tried to keep things clean but there was so much mildew in the bathrooms. The mold around the AC vents was rather disturbing. I do not recommend this hotel.

I have to say the stay was more than great. If it wasn't for For Dennis , the bell man i would have been lost. He communicates well and gives you great ideas where to go and what to see. Because of him i would come back to the Tesoro. The ocean view and the sandy beach is great place to relax. Even the near by shops and restaurant are always glad to have . Thanks Tersoro and Dennis for having me and the wife.

Tesoro restaurant was under construction, which at first we were not pleased. However the staff went above and beyond to make certain we had everything we needed. Dennis the bellboy was super. He took extra time to greet us at every opportunity and even took us out on his day off to the local market and non tourist areas to allow us to experience Ixtapa to the fullest. I would highly recommend this hotel and make sure you meet Dennis at the door.