My first stay in Vegas and it didn’t disappoint. Hotel was fab. Plenty of options to eat although booking in advance is advisable. We stayed here to watch U2 in the Sphere and it was all very accessible and a short walk ahead.
The only thing that did disappoint was the lack of water in the room and no room keeping. We payed a lot of money to stay there so having your bed made up and fresh towels isn’t much to ask for in my opinion.
Room service was approx 20-30 min wait and very efficient. One order was wrong (my mistake) and they were very quick to rectify this.
Amazing location and room, not comparable with European or Asian 5 star though
Feb 17, 2024
No water bottle, room not 100% clean, no turn down service.
Price is not giving you the expected service. That is what I think in America is not worth it to book IHG group. Average service for high price.
i don't recommend the venetian
Feb 16, 2024
Everytime we wanted to exit the hotel, visit the restaurants, shops or go to the front desk we were required to walk through a smoke filled casino. Disgusting.
I paid over $18,000 for three rooms for three nights. i asked the cleaning staff to give us bottled water and they said we don't provide bottled water. Really?
i would not stay at this hotel again.
Feb 13, 2024
While the hotel and amenities are great, there was a 2 hour wait to be assigned a room. Guests shouldn’t have to pay for a hotel chain’s lack of preparation for estimating a pull on manpower to satisfy occupancy
Disappointing on some many levels
Feb 11, 2024
Housekeeping nonexistent, dining was visuallt stunning but lacking in taste, casino smoky. Roomservice below average Signage is terrible. Overall, not the high end experience they advertise. We were so disappointed.