TripAdvisor Traveler Rating

Had a great time. Room was awesome. Had view of sphere. Food was fantastic. Valet parking worth the extra due to the heat.

Beware of the hotel!!!! They charged us with a $500 in room smoking fine when we never smoked WE DON’T SMOKE!!!! When I talked to an agent about this, they read me the no smoking policy, as if to reprimand me. I was told they have “high tech” smoking detectors in the rooms that are “never wrong.” They told me my case would be reviewed and I would hear back. After a day of no response, I called back and was told rudely that there were many cases and they would get back to me. I NEVER HEARD BACK FROM THEM AND THEY KEPT MY $500. What a scam and dishonest way to gain more revenue. We are never, ever going back.

We're a family of four (two adults, daughters aged 7 and 14) and stayed three nights. We arrived after an eight-hour drive through the desert, and unfortunately check-in set the tone for a pretty frustrating start. The process itself took a long time, and on top of that, staff initially refused to let us bring our small 18L cooler up to the room. We had to walk all the way back to the parking garage, empty it out, and only then were we allowed upstairs — only for the security guard to later admit there had never actually been an issue with it. After a long travel day, this felt like an entirely unnecessary hassle. When we got to the room — a suite meant to sleep four — the rollaway bed for our daughters hadn't been made up, and there were no spare pillows or blankets to be found. The bathroom didn't have enough towels for four people, just two robes. The minibar was packed full, leaving no space for our own food or drinks, and since it runs on weight sensors, even moving items aside to make room risked being charged as consumed. No coffee maker, no bottled water, no tea — nothing in the room besides the beds themselves. We ended up waiting nearly an hour for housekeeping to bring the basics we needed, which cut it close for an evening show we had planned. For a family suite at this price point, from a hotel with this reputation, we expected a lot more attention to detail. **Would we recommend:** Hesitant to, based on this first impression — will update if the rest of the stay improves.

My stay from start to finish was excellent! I had a room with a view of the Sphere and could watch it all day long. Room service was delicious too.

Everything was top tier from the dining choices to the table/slot games selection. You can never go wrong with staying at either palazzo or venetian