TripAdvisor Traveler Rating

Staying at this hotel is on another level, the best you can find in Las Vegas to sleep, when you can, in an excellent place. Highly recommendable

We had an excellent group stay at The Palazzo at The Venetian Resort. Our group had four rooms, and the entire experience was smooth from arrival to check-out. The property was beautiful, clean, comfortable, and very well maintained. We were in Las Vegas for the No Doubt concert, and staying at The Palazzo was a great choice for the trip. The rooms were comfortable, the service was great, and the resort had everything we needed for a fun and easy stay. We also had excellent dining experiences at Mott 32 and Milos. Both restaurants were memorable and added a lot to the overall visit. Overall, this was a fantastic stay for our group, and we would absolutely recommend The Palazzo to anyone visiting Las Vegas. We look forward to returning.

Our stay at The Palazzo started with one of our bags being stolen after it was entrusted to bell services. When we later requested our luggage, one bag was missing. Security reviewed surveillance footage and the following day informed us they were dealing with a theft. An incident report was taken, and we were told a resolution could take up to 72 business hours. Later that afternoon, we were instructed to report the incident to police ourselves. Yet another day later, a detective contacted us and informed us that a suspect had been identified. Unfortunately, none of our property was recovered. The stolen bag and contents were valued at approximately $5,000. What has been most shocking is not simply that the theft occurred, but the complete lack of response from hotel management afterward. Since the incident a week ago, not a single member of management has contacted us. We have received no phone call, no email, no apology, no explanation, and no indication that anyone at the hotel is actively working toward a resolution. No one has reached out to express concern, discuss the loss, explain the hotel's claims process, or even acknowledge the significant inconvenience caused by this incident. Instead, it feels as though once the police became involved, the hotel simply washed its hands of the situation and expected us to move on. From our perspective, the theft of our belongings while they were in the hotel's care has been treated as someone else's problem. We understand that theft can occur anywhere. What we cannot understand is how a guest can lose thousands of dollars worth of property while it is under the hotel's supervision and then receive virtually no communication or support from management afterward. For a property that positions itself as a luxury destination, the lack of accountability, communication, and basic customer care has been extremely disappointing. We are still waiting for management to acknowledge what happened and explain what steps, if any, they intend to take to address it.

The Palazo was a nice experience. I booked the room using my Amex Platinum. The Palazzo is part of their Hotel collection. The benefits of using the card is noon check-in, free room upgrade, free Wi-Fi, $100 resort credit, daily breakfast and 4PM check out. The in room, dining menu is very limited. The American breakfast was very good. Two eggs, bacon, hash browns, fruit or toast. It came with your choice of juice, coffee, tea, or hot chocolate. I ordered hot chocolate it was made with milk and served with a side of whip cream. I got the fruit in place of the toast. My room was lovely. I had a view of the sphere. The bed was very comfortable and my room was very quiet. The hotel has some amazing restaurants. I suggest trying the CUT a Wolfgang Puck restaurant. The food and service was excellent.

Hotel fine, food at afew excellent. Ver disappointed with spa change to coed. Poor dicession. Probably will go to a few other hotels.