TripAdvisor Traveler Rating

Small room, no coffee, hand lotion was empty. Hotel offers Hilton honor guest a $15 per person, per day food and beverage credit for breakfast but only good at one restaurant that has a very limited breakfast menu, so was useless. Room was dusty and smelled of smoke. Wasted 2 free night certificate !

Our stay at Resorts World was very comfortable and enjoyable. The room was beautiful, the layout of the hotel is very smart and the amenities are excellent. The room felt a bit cramped in comparison to other rooms in the city. The front desk staff was excellent as was housekeeping. I’ll leave a separate review for restaurants at Resorts World…

Unfortunately I left 4 expensive designer clothing items in my hotel closet upon checkout. I called within 4 hours. Called. Filled out a claim with detailed descriptions. I was still in the city willing to pick up that afternoon AND the next day. No help. A week later filled in claim form AGAIN...no help. Housekeeping needs to be addressed for lack of ethics/integrity. Hotel is lovely. Of course it was my facult but I have had hotels mail back small things before with a shipping fee that I was happy to pay. Very disappointing and will not stay there again ever!

This hotel was beautiful and flashy however my wife and I were strongly disappointed with a few aspects. As a blind patron I was disappointed the hotel charged resort fees for features that were not accessible for blind people. The hotel elevators are labeled with braille however an auditory announcement for floors would be more appreciated than a beep to identify numbered floors. I sure they could afford it. Several times I was unable to navigate the elevators because there was no auditory statement. While most staff were helpful and kind we were given inaccurate advise on venturing to touristic areas. Overall, I was left with the impression that people with disabilities may be served better elsewhere. I also found it odd that the hotel determines when the weather is warm enough for our guests to swim. As a Canadian I swim in various temperatures. I was disappointed to find the pool closed when the temp. was sufficient for us. I did select this hotel partially because of the pool option. Did not know the staff would determine when and what temperature I should be able to enjoy a swim.

When you see the commercials from Hilton they are fake the customers do not come 1st. This experience starts with an extremely long check in line . They try to make a personal experience at check in where they try and up sell you a room for more Money , then you get to the room and maybe want a little help from the concierge , it’s not gonna happen ( no one answers phone nor calls you back and no one is at desk) there is no transportation to the other hotels on the strip . There is the loop but it only takes you to the convention center and you can’t walk anywhere because the checkin guy said it “was ugly and a little dangerous” so you’re stuck. The pool is nice The bed has stiff overstarched sheets and giant pillows the point you are about sitting up straight. Also there is no bathtubs , so if you Plan on a relaxing soak it isn’t gonna happen . Overall not the Vegas experience you want . You may save some money by staying here but will lose in the end.