Las Vegas Hilton at Resorts World reviews

TripAdvisor Traveler Rating

3.0 Average

  • Cleanliness 4.0
  • Location 3.5
  • Rooms 4.0
  • Service 3.5
  • Value 3.0

571 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Not Hilton Like

Anthonyharris506 (San Diego, California) on May 13, 2024

Let me start with check-in. This experience was dreadful as I am a Hilton Honors Diamond member and the line was not moving at all for 20 minutes. However, the regular line was moving very fast with 4 receptionists who didn’t bother to call anyone from the Honors line. When I finally arrived at the counter and asked why, the employee shrugged and said “I don’t know.” When I asked her about my benefits as a diamond member at the property, she handed me a card and couldn’t tell me specifics about my benefits at the hotel. I talked to a total of 3 staff members during my stay who were all dismissive including when I was checking out at 5am. I had to call to get my bill as the system was down upon checking out. I was charged for room service which I never ordered which I found out the next day. The room was nice but the windows definitely hadn’t been cleaned in what seemed like months. This caused an obstructed view. I don’t recommend Resorts World. Stay somewhere better and save money at the same time.

TripAdvisor users rated this property 1 out of 5

Bad experience

juan antonio d on May 12, 2024

Terrible experience they said my card doesnt work (but been paying everywher even in the store in front of them suddenly they charged extra fee they been closing my acces to hotel blocking my carz. Made my lose like 2 hrs on line Very bad experience

TripAdvisor users rated this property 5 out of 5

Resorts World Las Vegas

Doug R on May 11, 2024

Great new Hotel on the strip a bit far out from all the main areas tho its a 5Km walk to the bellagio. Nice rooms very new and clean , pools were also great , I found the Food restaurants very average and so overpriced but thats Vegas for u i guess. Over all a 9 i just wish it was closer in the middle of the strip

TripAdvisor users rated this property 1 out of 5

TERRIBLE EXPERIENCE!!!

Dream46922157535 on May 06, 2024

Took 1 hour for mandatory check-in at midnight DESPITE having already completed online check-in 1 day prior. Digital key was never issued AND to add insult to injury, my room was then downgraded upon check-in despite a phonecall with CSR (while queueing) who told me my orig room was ready when I had called about the Digikey issue!! COMPLETELY UNACCEPTABLE!!!

TripAdvisor users rated this property 5 out of 5

Excellent Front Desk Experience

perrymoa on Apr 29, 2024

I’ve been traveling to Vegas quite a bit for work and my business portal never lets me get points. However, a gentleman at the front desk treated this Diamond Hilton member the best since I’ve been coming to Vegas. Zach at the front desk of the Hilton not only got me into a nice room, he also printed my receipt for my stay the week before. Out of all the times I’ve stayed at this hotel, he’s been the most helpful. We all get stressed out traveling but it’s nice to know someone provides over the top service. I will continue to stay at this hotel knowing there are employees like Zach at the front desk always looking out for Hilton members. Thanks Zach.

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