check in was horrible , they only had limited of agents working at the desk while having a very busy check in hour. after finally getting keys to my room , i was checked into a dirty room seems like someone barely had checked out. went back to the main desk and advise the agents of the situation. no apology no nothing, just a new set of keys and a smile. going back to my new room after a tiring day and waiting in line and having to go back. during the night my ac in the room was very loud. had told the front desk and they said they can send someone to my room. it was never fixed. and also during my stay housekeeping kept knocking on my door while we had the DND on the door. had advise hskp i told front desk that i decline makeup service for my full length of stay but obviously no one got the messaged. i was super excited to stay in a luxury hotel but left disappointed .
Pools shut every day different reasons
Mar 01, 2024
Staying at the wynn for a week and great weather chose this hotel because of the pools and thought we might sit out for a few hrs before lunch . Nope! All pools closed due to non existent wind . Bet the casino is never shut . Tried the buffet , Luke warm food wouldn’t go again it’s not relaxing felt like you were in a shopping mall . Jardin and red restaurant really nice and their show is fabulous. There are plenty of top hotels when spending this amount of money . Would not choose again . Need to take pools off their amenities not really any apologies brushed off and not used to that anywhere else at this level
Feb 29, 2024
Well downhill fast. Have stayed here more than 30 years this will be my last time.
Rooms are starting to fall apart. Cleaning substandard. Basic towels, linens worn out. Can not believe the negative trajectory.
A real shame.
the Doctor Hit me with some BIG LOVE ???? and a helpful VOTE!
Written 02.29.2024 by the Doc!
“Happiness is wealth, good health, by being with the people you like”
Feb 29, 2024
I write a review on google under my name .I don’t think they’re posting my review but can be seen in a google map under my name. I can say this about Wynn where I was customer over 10 times is not worth it the money.They not haves any respect for their customers special the customer service and other stuff.The Wynn is not anymore the star of the Vegas strip but are there new and older hotels like Venetian,Bellagio and Fontainebleau where do value your money.Thank you.
Feb 28, 2024
So disappointed that the Wynn Las Vegas had become as unpredictable and disappointing as their counterparts here in Vegas . I have always appreciated the extra level of service at the Wynn, but it appears to have disappeared. Still waiting well past scheduled check in for a Tower suite even though we were told we would have an early check in. Get it together Steve. You are losing your faithful clientele.