TripAdvisor Traveler Rating

My host S K arranged a memorable first stay in the Tower Exec for my wife and myself . From beginning to end our stay was perfect. Two superb shows , reservations at their hard to get in restaurants booking confirmations all handled meticulously. Check in was seamless with highly trained people behind the counter Wynn is a classy joint, decor is spot on service excellent and the entire hotel spotlessly clean . Their Casino offers reasonable odds compared to MGM which is absorbed in offering silly side bets on most of their BJ tables. Wynn tends not to do that with crystal clear tables free of side bets. Their dealers are open to intelligent conversations and creating a friendly atmosphere with pit bosses running a smooth operation open to discussing Min and Max limits conditions permitting. Property is immense, when you think you’ve seen it all you’ll find another corridor with even more exclusive stores you can’t afford to walk into. What amazed me was the fresh flowers ALL OVER THE ENTIRE HOTEL & CASINO. It must cost Wynn an absolute fortune and so must cleaning their miles and miles of Carpets, yet Wynn doesn’t shy away from it. Wynn is by far the Number Uno in Las Vegas.

Got to the hotel at 12:40 pm on saturday 14th of this month and the clerk told me room was not ready; l guess the clerk was in training and next to here a lady with the japanese name ( do not recall it) confirmed that. Not water was offered (been between Wynn and Encore more than 10 times), told them was my wife bday (12th of July) and our anniversary (15th); probably not interested in that which is fine but we always travel during july for this special occasion and first time we were gosthed like that. The clerk let us know as soon as the room is ready, we will receive message to my cell phone. Thanked the ladies and went to lunch. Almost 4 hrs later and no message, l got back to the front a little upset (around 4:30 pm already) and asked polite to an other clerk (Caleb) about my room and the answer was: the king room is not ready but 2 queen bed, yes. Declined the option and at this point l was very upset and in that precise moment, Caleb pick-up the phone, called probably the supervisor and the king room by magic, was ready. He offered waved the resort fee for 1 nt; that's not the point! The way the situation has been handled, was not of a 5 diamonds hotel. Caled apologized and took care of the resort fee. (At the check-out was still there the 2 nights resort fee) Couple times during my stay had to go to the front cause my cc had issues (more than 10 times in those properties with the same cc in the file). Love Wynn but this particular time, not happy of the services provided at the front. Will be back next month for Bruno Mars concert. We will pick again Wynn hoping.... really hoping was just a bad day

Spent 4 nights on this hotel during a business conference, unfortunately didn't have time to enjoy the amenities, swimming pool, and other entertainment. The hotel in general is very good, fancy in the details. The rooms are perfect, the standard option delivers high quality with great space. The only thing that is missing compared with other Las Vegas hotels are higher quality restaurants that compares with the hotel level, anyway you are located close to many top restaurants.

An amazing hotel, probably the best on the Las Vegas strip! Rooms are stunning and the whole hotel is spotlessly clean, staff are also very helpful. Felt very safe here as a solo traveller and would 100% stay here again! Great facilities too, lots of options for eating/drinking.

Wished to attend the chainsmokers event at the Wynn on July 13, 2024. The event was abruptly changed to Diplo. Contacted both the Wynn event organizer and StubHub and was unable to obtain a refund. StubHub advised that they are a third-party reseller and even if you bought Taylor Swift tickets and the event organizer showed up with a different recording artist they would not issue a refund as an event of “some sort” was still going ahead. Buyer beware!