Occidental Papagayo reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.1
  • Location 4.2
  • Rooms 3.9
  • Service 4.1
  • Value 3.8

8397 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Calm and elegant place

Danilo S on Mar 28, 2026

Food is great, service in general is good, environment is calm, Just didn’t like pool bar closes too early music started late in the morning, All the pool bar members treated us amazing. Thanks to Jenny, Fernando, Andres, Katherine and Oscar were great, and so did the two gentlemen from the breakfast restaurant

TripAdvisor users rated this property 5 out of 5

Amazing resort

Deepa K on Mar 27, 2026

Lovely relaxing resort with great poolside & evening activities. The Pacific Ocean beach is part of the property. It adds to the charm of the resort. The resort has great friendly staff - Katharine and Heidi taught us great aqua exercises. Heidi also taught us Salsa dance at The Disco. Kevin led Karoke singing. Will be definitely coming back.

TripAdvisor users rated this property 5 out of 5

Public areas

La tasa M on Mar 23, 2026

Excellent service from Moisés, always friendly and willing to help. His cordial and professional attitude made the stay more pleasant, standing out for his attention and good disposition at all times.

TripAdvisor users rated this property 1 out of 5

Couldn’t pay me to go back

Venture05290565561 on Mar 21, 2026

Let me save you the time and money, do not come here. It is run down, everything is broken (door knobs, faucets, baseboards, railings, walkways), there was a family of raccoons living in the roof above our room. The food is unacceptable, we truly have not ever had such terrible food - it seems AI generated, and they serve and reheat the same stuff over and over again. Gordon Ramsay would burn this place to the ground. 6/9 of our group got food poisoning. Staff is hard to find, service at restaurants is mediocre at best. There is nothing to do at or around the resort. Check in was a disaster and took them 45 minutes to figure out which rooms to put us in. We were all very happy and relieved to leave, and you could not pay me any amount of money to go back.

TripAdvisor users rated this property 5 out of 5

Amazing welcome

tammymS2682VQ on Mar 20, 2026

Jose was exceptionally helpful getting us to our room after a long day of travel. He ensured we got to our room safely. The room was beautiful and quiet. The pools are warm and the rooms clean. Gracias

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