TripAdvisor Traveler Rating

The grounds and the area is beautiful. The property uses shuttles (shuttle drivers are very friendly) due to the expanse and topography. Some staff really care about customer service whilst others didn't care. We tipped those who were above average. We noticed different wrist bands for those visiting the property. Blue, white and gold. In speaking to others it looks as though blue wrist bands were for those who booked with Expedia, white for other vacation packages, and gold for their premium customers who have access to additional lounges and enhanced menu/meals. Blue/Expedia customers seemed to be put into rooms at the furthest buildings. We originally got building 12 as did other blue banded visitors. Our room was adjoining and we could hear everything from the other couple next to us through the closed adjoining door-- including them opening their safe. We were put into another room in Building 4 with a better view, the toilet separate from the shower, but the fridge didn't work. This was an acceptable compromise. CONS: - room keys de-activate unexpectedly requiring a return to the front desk to have them re-programmed. This is endemic across the property and is a consistent complaint of others. This really sucks when you close the bar and want to go to bed - friends of ours got sick. Others got sick too. The buffet was suspected but could not be confirmed - alcohol seems to be watered down. I got the equivalent of a triple-pour of vodka and soda and there was barely a taste of vodka in it. This happened on a number of occasions with vodka, white rum and tequila - housekeeping provides only two bath towels, a hand towel and from time-to-time a bath mat. We asked for shampoo and conditioner a couple of days in a row (including incentive tips) and didn't get them until our last day - the room safe had no instructions and requires security to attend to reset and demonstrate the operation. It takes a while and a couple of calls to the front desk for security to attend PROS: - helpful front desk staff - food and beverage staff very friendly - lots of wildlife (skunks, raccoons, howler monkeys, parakeets) - beautiful grounds which was close to the public beach - great wet bar - good snack bar - nightly entertainment - clean pools

Good time there,staff very kindness.very beautiful view all around,beautiful beach but bring your water shoes.they have some little shells and rocks at some place.but you can enter in the océan at many place.

Beautiful Costa Rican architecture all around on beautiful grounds. The most outstanding quality is their staff! All are friendly and very helpful. The best are the shuttle drivers. They are great group of guys that you will appreciate due to the challenging geography of the resort. The A La Carte Restaurants (3) are great but mostly 1/2 empty with the reservation system that says they are full... Buffet is hit & miss. Salads & deserts are great but the main dishes are at times overcooked and dry. The Snack shack is a excellent alternative for breakfast & lunch. Wonderful Spa with Noylin, you will get a excellent body rub that is very relaxing and a well done pedicure! There are a few things that are in need of an update like the old card locks that get deprogrammed every 2-3 days. Not very practical when you cannot get into room to call the shuttle to go to lobby to get it re-programmed! No hot water 4 times mostly due to the fact that the heater/tank is out doors and is very old... Your old infrastructure needs investment! Note: If you need anything like towels, soap etc just call the front desk and they will send lots.

The resort is beautiful. The housekeeping staff is deficient. Even leading hand written notes didn’t help. When you call they never follow through. The lock on the door to our room was faulty. We were locked out of our room 3 times. We had room service included in our reservations but when you call the person answering the phone didn’t speak English. Nothing was consistent. One time you can order just wine the next time you can’t. One time you can get 4 glasses the next time you can’t. You couldn’t get a bottle brought to your room

We were 3 generations travelling together. The hotel, grounds and facilities were beautiful and well maintained and the staff were extremely helpful. In particular, the shuttle drivers, and specifically Daniel, were so kind and went out of their way to help the most senior member of our family, who had significant mobility issues. They treated her just like their own mother or grandmother. As a result, the stay was enjoyable and relaxing for all of us.