Occidental Papagayo reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

7386 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Beautiful- but steep stairs

David S on Jul 12, 2024

Food, hotel, pools and food ocean was very nice. Be warned - the hotel is built into a steep hill. If you have mobility issues don’t go. They missed our daily turndown and mini fridge service 5/7 days. This was after repeatedly asking! Grill and Italian restaurants were amazing

TripAdvisor users rated this property 5 out of 5

Relaxing Rainbow Toes Pedicure at spa

Veronica T on Jul 11, 2024

During our one week stay at the all inclusive resort, I treated myself to a very relaxing pedicure. The staff allowed me to choose "rainbow" toes for my nail polish. The spa was clean and the music was relaxing. I would highly recommend visiting the spa! Thank you for the relaxing treat!!

TripAdvisor users rated this property 1 out of 5

Worst place I have stayed!!!

RosagilE on Jul 11, 2024

Pictures are very deceiving. Looks nothing like the website. Food is awful. Service very average. Dated rooms and furniture. Ended up buying day passes for other resort.

TripAdvisor users rated this property 2 out of 5

This is all 100% true. No fabrication at all.

profmarianne (Anderson, South Carolina) on Jul 10, 2024

I stayed there last week. On a scuba trip. Place is gorgeous, but rooms are below average for a "5 star." On the 3rd nite, I come back from dinner (food VERY average) and there is a racoon in my room due to cleaning people leaving one of the sliding doors open. He was still there. I realized there were no locks on that sliding door (could the racoon have let himself him? I don't think so.) The AC broke that night too (previously it had made loud noises about halfway through the night but I had let that go). Maintenance did come take care of racoon and put new locks on both sliding doors. Stephanie (props to her) moved me into a suite b/c of my constant troubles. There were two bathrooms in the suite (which was nice) but of course I used the toilet that did not flush at all. Then, the AC broke in the sitting area too. Unbelievable. I was so over this place by that time, I could not leave fast enough. I did reach out to Raul, the manager, who made sure that things were fixed, but honestly PREVENTIVE MAINTENANCE is the better way to go and obviously this hotel does not inspect rooms ahead of when problems occur. The lack of attention to detail was evident in things like nails in the walls with no pictures, previous guest personal papers in drawers, and on and on. If you do not care about your room, this is an OK place to stay I guess. I did think that the grounds were beautiful and were the pools. The "beach" is a bay area not that pretty.

TripAdvisor users rated this property 1 out of 5

Don’t Book

Darrilynn Y T on Jul 09, 2024

My husband and I have traveled all over the world and this resort was by far the WORSE resort that we have ever stayed in. From day one to the end the service was terrible. Day 1 we were made to wait 4 hours before we could go into our room. We were not greated by any staff upon arrival with the traditional cold drink and even a cool rag. Once we received our room there was no bellhop to assist with luggage We entered our room the nightmare continue. There was mold, died bugs, soiled furniture and bedding and dirty/dingy white towels no face clothes. Immediate call to the front desk was dismissed and another call was met with a little more compassion Day 2 The food was terrible as well as the service. We were seated and had to ask for water about 10-15 mins after being seated. There is no service at the pools you have to walk about 1/4-1/2 miles to the bar. The premium bar which has no premium drinks is at the top of the building. Getting to this location is a challenge because you have to climb at least 4 flights of steps. There is a pool that is another 1/4 mile or so that has a bar. But my husband and I soon found out the secret to this establishment. We were invited to swing with another couple (not interested). As the day continued we learned from staff that resort is know for couples to swing. WELL, had we known this we would not have picked this location Long story short. If you and your spouse are swingers this may be the location for you. If you like Terrible service this is also the spot for you. If you are handicap/nursing an injury please be warned there are no elevators you will get a workout walking up and down the massive staircase each day multiple times

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