TripAdvisor Traveler Rating

Rooms smelled of sewage. bugs in rooms. no outlets that work. every single employee was very extremely rude. food was absolutely horrible like something from a gross cafeteria. do not stay here!!!!!!

We stayed 10 nights in this hotel we like to share what we experienced: Check in was a nightmare waiting from 8:30 am till 3 pm after flaying overnight from Calgary for over 6 hours. I know check in at 3 pm but they could put this room on priority specially they knew in advance we are arriving early and we were they only one not like 100 guests are waiting Staff were overwhelmed and can see that in their faces and heard in their voice as you can tell nothing was organized and they were trying very hard to do their job and to be nice to guests. Everything in hotel is very basic nothing special and everything is falling apart. This place needs a major make over not sure how or give them 4-star resort. Walls are dirty and cracks everywhere, lobby chairs and cushions are filthy you can’t even sit on it. There is no big TV in lobby or anywhere specially it was during the world cup only 3 small TVs in lobby but maybe 32-43” Food is the same everyday (Rice and beans) and if you are vegetarian, you will die there even salad has meat in it Room was ok but we had a plugged sink when we arrive and never fixed. We left a not in Spanish to the housekeeper with tip but nothing happened. After 6 days we left another note with tip to clean the room and change the sheets as we usually don't get service everyday as we like to keep our rooms clean but it didn't happen The balcony window with full with finger prints when we arrived but never has been cleaned till we left. When we checked out, they just cut the tag on our hand before we leave and nobody even ask how was your stay or have a safe flight back For us as travel a lot and more than once a year to many different countries we have never seen something like that Beach is not a beach it's all rock and no way you can swim and you have to go to down if you wish to do so. Pool is full all times with towels on the chairs as usually I am not sure if it’s the same in winter or better but for us it's a big no never again

This place was a dream holiday for us. We loved our spacious room and the great customer service we received. The food was healthy and delicious. The buffet crew was professional and friendly especially Adina and Rolando, greeting us everyday with their beautiful smiles and fresh delicious coffee. At dinner, we enjoyed the variety of food offered daily and our server, Oscar, was amazing and extremely attentive. Finally, we really enjoyed our overall experience and will recommend this beautiful all-inclusive hotel to anyone interested in experiencing the true Costa rican hospitality and Pura Vida.

Was staying in Occidental Tamarindo from july11-18. first room 1302, ac is not was working, move to room 9333. There is no proper access to the ocean , because of all the rock, so its impossible to swim. A river flows into the ocean, and it looks like they dump all the sewage into it. Was going to swim to the beach another 25 min, every day. The resort accommodates roughly 600-800 guest, and to get omlet for the breakfast , you need to stay in the line 15-25 min, because 1 person make it. The food is very monotonous and its hard to find anything tasty because there's a very small selection of hot dishes. I do not recommend this resort. When we were checking out, Stephanie at the reception told us the shuttle to the airport would arrive at 9.30 am.it was very lucky i was already there at 9.00 am , because the bus actually left for the airport at 9.10 am. The staff do not know the exact schedule and claimed that transportation is '' not in their competency''. This is unacceptable , especially for an all-inclusive resort that advertises airport transfers The waiter staff is very polite and good hard workers

Do not stay here if you are wanting to be spoilt or receive luxury. This is more of a 2 star experience. Wish I'd stayed elsewhere.