TripAdvisor Traveler Rating

Overall satisfactory, we were looking for just relaxing week and that's what we got. I feel it is better suited older crowd as there is not much to do in the evening. There are only 2 restaurants, which you can book every 3 days. So in a 6/7 day stay you get a chance to use both once. We were there for 9 days and therefore used restaurants 3 evenings. Beach is public as all in CR and could have used a bit of taking care of around the lounging chairs. I don't see why Occidental can't give a sweep once in a while as they definitely keep their hotel grounds very well. Do your research about the beach as it is very rocky, it can take some people by surprise, until you explore and find you can walk further and see totally different areas. Keep your eyes on the TIDE because it totally makes a difference on the beach. Know the high and low of tide, it helps. Food was excellent, staff worked very hard. Rooms are good, average, beds were comfortable. Close enough to Tamarindo about 20/30 min walk or get a taxi. Overall very good.

We had a great stay and would definitely go back. The food was pretty good and they changed up the options in the buffet daily. Everything was fresh and tasty. Great Ice Cream and delicious Bread! The staff are truly amazing as well, especially Amina! The rooms could be a bit cleaner (Shower glass had some mildew, etc.) but it didn't bother us. The wildlife around the resort was great, Massive Igunas were fun to watch and we got lucky and got to see Howler Monkeys behind our room and around the pool. Amazing sunsets, and fun watching the surfers. The ocean was rough and we were scared to swim in it but the pool made up for it. 20 Min walk to downtown Tamarindo area or $6.00 taxi ride.

Beach dangerous Far away flight Poor quality food Fruit very little choice Cleaness of room poor Painting needed to be done in my room Presence of rost in room No Escalator in last floor the 5th one Ants in the room Etc

Upon arrival we found that we had no towels. Called the front desk, no one picked up. Had to physically go to the fron desk, was handed a single towel and had to walk back with an employee who handed me my stack of towels and sent me on my way. Room was never cleaned. 3 separate phone calls to the front desk to no avail. 3 separate trips to the front desk to no avail. Had to literally beg for water bottles to be replenished. I was mocked by the front desk even though I was being very patient and kind. Food was sub par -very bland, impossible to get water at the table. Coffee machines were always in repair.

Overall we were satisfied with our stay except we didn't end up in the ocean front room we had booked even after discussing with the reception manager. We spoke to two other people who had a similar experience. But we were very satisfied with the rest of the staff, the rooms and the common area. It's clean and very beautiful. Good access to a great beach area and the tour operators that were available for off site activities were knowledgeable and helpful. Food in the buffet is mediocre but the ala carte is very nice, especially the Japanese restaurant.