TripAdvisor Traveler Rating

The staff was amazing! Amazing resort! The buffets weren't anything fancy but it had everything that you need. We will definitely come back!

The service is to good the people so nice the rooms clean the poll cool de food omg it’s so good the people and activities it’s good

Beautiful beach and sunsets. Solid service and great vibes made for a relaxing 4/5 stay. Loved it!!!

Located on right off the beach. Good for surfing but way too rough for swimming or snorkeling. Nice clean pool. Lots of activities - reminds me of a land based cruise ship. Below average food. Front desk staff was not welcoming at all. Security & activities people were great. Not my cup of tea.

We stayed here for one week and unfortunately had a disappointing experience overall. From the start, the front desk staff were short, unfriendly, and not helpful. We had booked a king room but were given a double room and told “that’s just the way it is,” with no effort to resolve the issue. The rooms themselves are quite dated and clearly in need of maintenance—fresh paint and general upkeep would go a long way. We also had plumbing issues, as both the shower and sink did not drain properly. Service across the resort was inconsistent. There was usually only one pool server, making it difficult to get timely service. The poolside snack bar was particularly concerning—food like fries often appeared to be sitting out for extended periods and was not replenished frequently or prepared fresh. The lobby coffee machine was broken for most of our stay (4–7 days), and basic items like sugar and creamer were often not restocked, with no staff around to assist. Dining staff at the buffet were generally not very friendly, with one notable exception—the chef at the egg station, who was consistently friendly and efficient. That said, there were a few positives: the bartenders at the lobby bar were great, the Kyoto Restaurant and its staff provided a much better dining experience, and the lobby bellman was very friendly and attentive. Overall, for the price, we would strongly recommend staying elsewhere. This felt like a very low-end “all-inclusive” experience that did not meet expectations.