TripAdvisor Traveler Rating

Overall, a good experience. The Spa was overall below average, but Claudia’s services were good. Andrea gave good customer service as preferred member, however the SPA reimbursement for attending the meeting was not explained well. Overall, though I would be happy to have her again as our rep. The biggest complaint is the food. Over and undercooked items. Nothing really stood out as a good dish other than the octopus on thanksgiving, which we had to pay extra for. Experiences on the excursions and Andrea’s service saved this from a 1 star review. Entertainment was nice to have, but it wasn’t very good. Poorly choreographed and the “tricks” were something anybody could do. Maybe my standards are too high from watching AGT. Hot tub was broken for the entire stay.

Beautiful resort with amazing service. The food is hit or miss. Some days the buffet was great and other days not so much. The hibachi is pretty good, but reservations fill up QUICK so tat kinda sucks. The staff is amazing and will do their best to ensure you are pleased.

Lovely resort, not too far from the airport, great food and you don't have to sign up for dinners (just show up). Pools are lovely, drinks are plentiful, the music got louder as the day went on. My only disappointment was that there are no chairs on the beach - and it's a beautiful beach! We played pickleball daily and had lattes at the Market Cafe. Overall, recommend this resort. We did an excursion and saw sloths, toucans, small viper snakes, tree frogs and other birds. Also enjoyed a coffee and chocolate tour.

My husband and I spent 10 days here from November 23 to December 3 2025. I'm honestly going to have to do a pros and cons list for this resort which I've never had to do before. Cons If you like a beachy resort this place is not for you. There are maybe 10 chairs collectively on the beach no umbrellas and no bar. We had the preferred club plunge pool King suite. What the website failed to tell us when searching this resort is that these bungalows are at the top of the very hilly resort 72 stairs up the mountain. We did expect a few stairs but not this many. If you have mobility issues you could not do this. The resort needs to put this information on their website. Also check in was horrible. Hugo who works the club preferred desk for check-in told us nothing basically here's your room key take a bus download the app see you later. They need someone doing check-in that are a bit more out going and forthcoming with information . We arrived at dark so therefore didn't know where restaurants or anything was. Coincidentally they were basically right around the corner from check in which if Hugo has just told us would have been so very helpful. With the price we paid it's price point is comparable to sandals and Royalton Diamond club but the service upon check in just isn't there. That being said here are the pro's Pros The bar staff at all bars is amazing best I've ever been too shout out to Jean and all the staff at the sugar Reef bar. I cannot praise enough about the Seaside Grill the food is outstanding Christian and his staff are utterly amazing and honestly made our vacation so thank you. Special shout out to Andrea Gerardo and Fernando from preferred club perhaps one of these people should work the desk because they were so outgoing and helpful. All in all we make the most of vacations and the weather was amazing. We had a couple's massage and the spa at this resort is amazing as well I am giving this resort a 4 but honestly that is solely based on the staff at the restaurants and bars without them this score would be much less

We had an amazing week at the resort. The atmosphere was peaceful and the entire property was very well maintained. The staff was always kind and attentive, and the food was consistently very good. We also loved the different areas of the resort, especially the quiet spots where we could relax at the end of the day. Everything felt easy and comfortable from the moment we arrived, which made our stay even better. We booked our tours through Nexttrip.com, and they were very helpful throughout the process. They helped us choose a private zipline tour at a place that also had beautiful hot springs, which was a perfect way to relax afterward. We also visited a stunning rainforest, spent time at an organic farm, saw sloths, and hiked to a lovely waterfall. They arranged our airport transfers as well, and the price was very reasonable, which made everything very convenient. Overall, it was a great experience, and we would love to return in the future.