TripAdvisor Traveler Rating

There was only one day of our four-day trip that servers were serving drinks at the spa pool. That was not acceptable. We had to get up go to the bar wait in line, order then wait for drinks. Next there were 4 occasions that we had to wait for a bus for over 20 min in 90-degree temperatures. On two occasions we gave up and walked. We were soaking wet with sweat by the time we walked from the 400s to the dinner area. The worst part was the last night we did not get to eat where we wanted. At the Asian food restaurant because there was a very large group of people sat that were being very loud, screaming and being rude / cussing at the guests and wait staff. They ruined the dinner for everyone eating there that night. Literally everyone sat there with their jaws dropped in shock. A large group like that should never have been sat in a romantic couples dining environment like that. Large groups should be sat outside only. Especially a type of people known for being loud, obnoxious and rude in public. We eventually just left and went to another restaurant. The police should have been called to remove them, and they should have been kicked out of the resort immediately, not allowed to even get their items from the rooms. They should have been taken to jail or at the very least to a hotel in the city escorted by the police and their things packed up and delivered to them. Management is going to have to figure out a policy to deal with these rude, obnoxious types of people or the people that you want at the resorts will stop coming. This was unacceptable in the most extreme way. Another thing was the fly situation was out of control. Normally I would not complain about flys because I would figure there is nothing you could do about it, but I noticed at the spa area pool behind the bar large areas of trash open and hundreds of flys were drawn to this area not far from where you eat. I saw no fly traps or bait set out. Keeping these areas clean and trashed contained with bait and traps should decrease the fly population at the dining areas. oh one more thing, the jet ski and tour guys sitting right on the 50 meter mark was unacceptable. We tried having dinner one night and a jet ski guy was literally 15 feet from our table watching TikTok or something with his phone volume blaring. We had to leave the restaurant shortly after being seated.

I would not go back. There is to much competition out there and way better places. They need to change the star rating form 5 to 3.

Beautiful setting with adequate food and good drinks. Excellent choice of activities- Kate is the best yoga teacher and so much better than the regular activity staff who taught when she wasn’t there. The negative: Housekeeping is awful- had to call for towels, toilet paper, hairdryer, and water. Maintenance is fairly poor- our safe, closet lights, and a lock in the room were not working. Most disappointing was that we requested that they do something small to celebrate our friends’ wedding anniversary and they said they would and they didn’t- even with a reminder. Overall it was a relaxing vacation but the hotel unfortunately did not meet our expectations. We wouldn’t stay there again but of course we would go back to beautiful CR.

All around fantastic. The staff was very friendly and helpful. The term Pura Vida truly applies here. David, Christian, Cherry, Dalay, Anthony, Wilson, Anderson amc all the staff are so appreciated. They cater to a vegan menu, most any request. Rooms are very comfy and the view is breathtaking. Decent value! We will recommend to our friends.

We had the best honeymoon at Secrets Papagayo! We booked through Costco which included transport from the airport and it was a great deal. The check in was very smooth and the concierge was super friendly. We mentioned it was our honeymoon and when we arrived to our room maybe 15 mins later, they posted a cute banner on our door and a bottle of champagne! The property is beautiful, lots of iguanas wandering around but they aren't aggressive at all. There are a lot of hills so you can walk or take the shuttles and they were quickly responsive and will pick you up right at your room. Our room was near the quieter pool, one restaurant, the gym and spa which we loved! The main area with the larger pool and other restaurants was about a 10 minute walk up a steep hill, which we did a couple times because of the amazing views! The restaurants were all great, there was a pretty good selection of food at each place and nothing required a reservation except the hibachi table at the Asian style restaurant but you can also just sit at a regular table. We had no issues getting any tables and only had to wait at the buffet once for like 5 mins. All of the staff were very friendly. You need to be prepared for the dress codes because they ARE enforced. Men aren't allowed to wear sleeveless shirts in any restaurant, including the buffet, along with a few other specifications. The specific rules are posted at every restaurant. We saw a few people get turned away and it was actually a little frustrating to see the guests get so upset with the staff for enforcing policy. We actually thought it was nice for folks to be a little more dressed up. The two pools are great, the main one of course more lively. We never had an issue getting chairs by the quiet pool, the main pool got more crowded faster but people were always coming and going during the day so we just sat at the bar nearby which was shaded, until some chairs opened up and it was never a long wait. This place offers lots of daily activities which were fun! Hubby went snorkeling with a group lead by Edwardo, he was great and super helpful! We made bracelets with Dalay, she was so fun! We did a sunset kayak, booked an excursion with Destination that was super fun! There was a nightly entertainment show, a movie on a projector each evening, a pool table and other board games. On our second day one of the concierge, Keslye, introduced herself to us and helped us set up a beautiful romantic dinner in their garden. She checked on us a lot and was very helpful. We also got asked to sit through their sales meeting to join the Hyatt vacation club since Hyatt purchased this location recently I believe. It was 90 minutes and we already knew going in that we weren't going to do it so it was a little lame to waste the morning but the garden dinner was complimentary for us for attending. We've been to other timeshare places in Mexico and had similar meetings which left us feeling like they got super mad at us for saying no but this group was different. They totally understood and accepted our "no" so it felt better (if we could afford the vacation club we'd probably do it! Lol). And lastly we also visited the spa three times during our visit! Miguel and the other ladies at the front desk were so nice and helpful! We got services from Ingrid, Jennifer, Kembly, Marilyn and Lauren and they were all amazing! We would definitely come back again!