TripAdvisor Traveler Rating

I came here for a week of rest and relaxation, and I had a wonderful time. The staff were warm and welcoming. The food was absolutely delicious, with a wide variety of fresh local ingredients. I really enjoyed the fish ceviche and the wide variety of fresh fruits.coffee was rich and full body. I had ice cream every day. The beach was Sandy and with a shallow slope. Beautiful sunsets every day. The room was large. The bed was comfortable. There were a wide variety of restaurant choices. I especially loved the yoga.

But unfortunately the housekeeping service is very poor. Always had to request stock up , water , coffee , towels. Also they did not preferred drinks at all the bars like other secrets

We had a great trip to Secrets Papagayo. We can’t say enough nice things about the way we were taken care of. From the shuttle drivers (Marcos was especially nice) to the concierge, to the bartenders (thanks Jose for the supply of NA beer) - everyone was wonderful. We did not like the ‘presentation’ upon check-in where they offer you discount coupons and try to sell you on a presentation about their other resorts. We were tired upon arrival, just wanted to get checked in and we were made to feel a little weird about saying no to the presentation. They should have a booth or something set up for people that are interested. There were plenty of food options, the service was excellent, and the resort was overall very nice. We really enjoyed the International Buffet for breakfast and dinner with incredible selections of local and international cuisine. I looked forward to chatting with Ivan in my broken Spanish each morning. Make a reservation at the Pan Asian for hibachi early – we missed out on this for our last night. Also, breakfast and lunch at Seaside Grill are for Preferred Members only. The resort is SUPER hilly but there are lots of shuttles. We stayed in the 400s at the top of the resort – fantastic views - and walked up and down to and from the room daily. Most everyone walks down and gets a ride back up. The hills are no joke, even if you’re in shape. They are steep and it’s very hot. The layout of the resort and the hills deterred me from ‘quick trips’ down for a snack, down to the pool or beach because it was far and you either had to hike back or call for a shuttle over and over. Our room was very clean and spacious. I enjoyed the specialty toiletry items. We did like that they had a separate quiet pool/beach area on the back side of the resort with its own restaurant and bar, it was a nice option for us. Another downside to the resort is a lack of pool chairs and I did not like cushions on the chairs – they get sweaty and stained. I think it’s better to have chairs without cushions on them. They also did not have chairs at the beach area which I missed. Overall, a very, very nice stay. For us, the hospitality of the staff made up for any of the other issues with the resort.

Secrets Papagayo Costa Rica Review We recently stayed at Secrets Papagayo in Costa Rica. If you are looking for a quiet, relaxing beach trip, this is the place for you. The accommodations are very clean and comfortable. We had a gorgeous view from our balcony. A perfect spot for morning coffee. The food at each restaurant was very good. Everyone was very friendly and helpful. We paid for the Preferred Club, and Christian was our butler / concierge. He was outstanding. He checked in each morning to see if we needed anything to make our day more comfortable. He made dinner reservations and helped us secure our favorite cabana each day we were there. If we had a question, Christian had the answers. Christian took care of our every need. If you go to Secrets Papagayo be sure to ask for Christian. A couple of notes: - Many have written about the hills. Yes - they are for real and they are steep. - do NOT waste your time going to listen to the info-pitch about the Hyatt vacation club. Their club is hugely overpriced, and whatever you are offered as an enticement is not worth your time.

So the rooms were decent but not clean. We had ants in our room. Also the wi-fi failed in the room. Toilet would not flush correctly shower leaked badly into bathroom. Gaps around door allowed warm air and bugs into the room. Also the doors of most of the buildings and opens inward. Which in the US is TOTALLY against life safety code. The overall impression of the resort was we here let’s have a good time. Which we did. However this is not a resort we will recommend or return to.