Secrets Papagayo Costa Rica reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

4786 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Pura vida!

Nicole M on Sep 16, 2023

I went to Secrets this past week, and it exceeded my expectations! I didnt realize that the rooms were going to be spread out and on hills, but it actually was so cool! You are literally right in the middle of the jungle! There are lizards of all shapes and sizes around the resort! (We had a couple small ones end up in our room) We had the buffet every day for breakfast and it didnt disappoint! We tried all of the restraunts, had room service, and even ordered food by the pool, and it was all excellent! The servers and waiters were all very friendly and helpful! Jeffrey at the swim up bar was so nice and friendly! Right before last call we got to talk to him a bit more with out the chaos of everyone around, and he was really sweet! We did snorkeling and kayaking with Kevin, he was super nice and helpful when putting on our life jackets! He had a lot of facts that he shared with us! And he was always cracking jokes! Super cool and fun guy! We played ping pong and did battle of the sexes with Merari! She was super fun and out going and always trying to include everyone! We also made bracelets with a girl, i cant remember her name, i think it was Yasrini. She was super helpful and nice! And was fierce when we watched her do the tug of war in the main pool! We spent a couple days by the relaxation pool, which was a quieter area. We layed out by the beach as well! A lot of people said that the beach wasnt nice, but we enjoyed it! Water was really warm and no waves, so it was nice to just hang around! We even saw a sting ray on our last day! Even the staff walked down to the beach to take our drink orders! The drinks werent too strong, but it was nice to not get completely blacked out and just get a buzz and relax! And they were all delicious! This is a resort to RELAX! It was nice that it was more calm than other places. No one was acting crazy! We even were able to read a book! We had a few of the staff members always make sure that we were taken care of and always ask us how we were doing. Even one guy dropped of chocolates to our room! Every time we ordered room service, we would get a call to confirm our order. We waited at most 40 mins, which was understandable. I would deffinately come back again! PURA VIDA!!!!!!

TripAdvisor users rated this property 5 out of 5

Excellent Experience- Pura Vida!

Leita H (Nashville, Tennessee) on Sep 16, 2023

Secrets Costa Rica has been an absolute beautiful dream! The resort is gorgeous, updated, and clean. The food is good and the drinks were inspired. But the true reason for the 5 stars are the staff. Jose at the pool/beach service was so wonderful that we were spoiled on our first day! Consistently just made our absolute day! Jose at the Premier club was so kind and attentive. (Every one at the Premier club was TBH) Adrian on beach service was fun and always had another drink for us. Jean Pierre at Marketplace was so attentive (and looks like Mario Lopez) and Hans at Portafino was phenomenal server. On to the rest of the resort - we did an excursion through Amstar which was absolutely worth it. We got to drive into the rain forest and experience part of the beautiful country we wouldn't see at the resort. Also I needed to talk to a doctor at one point in the trip and the concierge helped connect me and followed up to check on me later which I really appreciated. For reference of the hills on the resort, our room was approximately 3 flights of stairs up from the main hub of restaurants and bars. We would absolutely return to Costa Rica and stay at Secrets again! Pura Vida!

TripAdvisor users rated this property 3 out of 5

Great resort but service not so good

O5752ZTscottp on Sep 15, 2023

The resort was beautiful and had a great time but the service not so good. Didn't have hot water in shower until the last day of five that we were there. Had to wait 30 minutes on towels to take a shower one night. Tried to order pizza in room once and they was out of pepperoni so went to restaurant and they wouldn't let me in with tank top.

TripAdvisor users rated this property 5 out of 5

A very relaxing resort

Wren W on Sep 14, 2023

A very nice and relaxing resort with great amenities, accommodations, and food. I would highly recommend this amazing, peaceful resort. Ely and Alex in Concierge were a great help and Jose at Aqua and The Preferred Club was the best bartender. The resort is very hilly with a lot of ups and downs. My wife and I walked everywhere. But if walking is an issue, transportation is provided everywhere. The staff were friendly and always helpful. Had a great time with great friends and even met some along the way. Only Con was the local vendors down at the beach area. They even came into the resort around the cabanas below the pools and the water sports checkout kiosk. They were bothersome, even to the point of offering drugs to one of our friends. Do not let this deter you from staying, just avoid them as we did.

TripAdvisor users rated this property 1 out of 5


Nicole C on Sep 13, 2023

Do not stay here. I went for my birthday with couples and friends. This is a resort that caters to old white people between ages 55-65. This is an adult only hotel with childish rules. They don’t cater to their population or accommodate their guest. The music is outdated. They don’t offer music or anything adult. It's like being at boarding school. Their no speaker rule at the pool is ridiculous, most of the guest agreed. It’s nothing hip or sensational about this resort if you want somewhere to go die at. This is the place for you. The pool was supposed to stay open till 7 they closed it early every night for an event that no one was interested in. closing the pool early depriving the guest of the amenity. They have music for 1 hour at 10 pm and they play some hispanic and country music. we were told bad bunny was explicit. we are adults at a party not church. The dj needs to learn to read the room. The rooms are decent, definitely overpriced . Definitely not like their pictures. Housekeeping is not effective. They clean the rooms take the old wash cloths and don’t replace them. We had to call for washcloths 3 times a day. The towels and robes are hard and uncomfortable. They make the beds and do not change the dirty sheets. The treatment of the guest was not nice.

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