TripAdvisor Traveler Rating

I loved the hotel and the hotel staff. Yasniri danced with me and made me feel comfortable to have a fun time. I loved the shows and the service. They have a great pool and beach access. The food was really delicious as well with many healthy options. Highly recommend!

We loved it and had a great time. There was a ton of wildlife on the resort including armadillos, Halloween crabs and iguanas near our room as well as hermit crabs, butterflies and other crabs on the beach. I see some other reviews talk about the distance between the two main locations, but Aqua is connected to the main area of the resort by a very short walk on the beach, so if you are staying near Aqua you can avoid the hill. Everyone was very nice and the food was delicious.

Do a lot of traveling and read a lot of reviews on this hotel. It is situated on a hillside in a jungle. There are going to be insects in the rooms, however in our 8 days, we never received a mosquito bite. There are hills, if you are elderly ask to be located near the main pool. In all departments, the staff members were very friendly and helpful. The van drivers were great. Only, one time in 8 days did we have to wait more than about 12 minutes for a ride. The food is good, we didn't go on any excursions or go to any of the nightly entertainment. We didn't see waiters looking for tips, we did tip occasionally, at dinner and housekeeping plus room service. It was hot and humid but it was July.

So excited to return to this gorgeous property. It is such a stunning, secluded, calm environment. We loved the preferred club, especially the restaurant seaside grill. All of the drinks were incredible and service was beyond nice. Shout out to Mauricio and Leonel!

We brought a group of 14 to this resort. The hotel itself is nice and well kept. The staff is very nice. The food is good, but nothing special. The food presentation at the restaurants are nice. They have a shuttle service, which is pretty much required, as the resort is very large and spread out. Most of the time the shuttles are quick but some of our customers reported waiting 30 minutes for shuttles. I wish our tour company had told us that men are required to wear long pants and dress shoes in the 90° heat to eat in the restaurants. Nice shorts and dress shirts were not considered acceptable. Reservations are not allowed, unless you purchase a bottle of wine even though it is an all-inclusive resort. My husband had a birthday but they wanted $550 US dollars to get a table for 14 and provide cake. I was really just hoping we could all sit together and they could put a candle on a dessert. One of our customers had to pay $50 US dollars for sunscreen. On-site shops are very expensive. I wouldn't recommend this resort for groups, and I will not be coming back. The atmosphere reminded us of a big party. If you are close to the main pool, it's very loud until at least 11pm.