Grand Hyatt Kauai Resort and Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

9254 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Beautiful grounds but that's about it

dukem0n on Jul 06, 2022

Grounds are stunning but everything else fell short - hallways and pool decks were dirty, rooms were unkept and unmaintained over the years (musty, broken tiles, stained walls and carpets), unfriendly staff sprinkled about (though some were very lovely most were not) and quite expensive for the accommodations you receive. On-site dining quality was better than expected. Spa was adequate, though massages were excellent. Much better experience at Aulani and the Four Seasons for similar prices.

TripAdvisor users rated this property 5 out of 5

Exceptional Property

Quest62122086745 on Jul 06, 2022

Grand Hyatt is a real gem. Beautiful property that has five star service. Rooms were large and spacious. Incredible views. Staff beyond friendly. Just make sure to reserve restaurants WAY in advance if you want to eat at the property.

TripAdvisor users rated this property 2 out of 5

Definitely NOT worth the $$ for this resort

Robin H on Jul 05, 2022

this hotel charges very high 5-star rates, but it is NO 5-star service or staff! The entire staff is quite lacking and lazy. The front desk, concierge and the hostesses in the lobby area are rude and lacking. They are not helpful, and they could use better feedback and training. The hotel is rated 4.5 star property but it is not. You have to wait in lines for towels, there is very little - to no services in the pool areas, concierge is always way too busy and unhelpful . The rooms are outdated. The resort charges way too high prices for what you get. Disappointing!

TripAdvisor users rated this property 5 out of 5

Great stay!

staceyrose55 (Washington DC, District of Columbia) on Jul 05, 2022

Wouldn't stay anywhere else if visiting Poipu! Incredible luxury and customer service; family of 4 loved everything about it. Great pools, loved the saltwater lagoon, tons of eating options, never felt too crowded. Rooms modern and beautiful with great amenities. Loved it, thank you!

TripAdvisor users rated this property 5 out of 5

Amazing Kauai Experience @ Grand Hyatt

Steve P (Austin, Texas) on Jul 05, 2022

Tucked away from commercial activity yet with access as needed, the perfect location and beach front for a leisure vacation. Plenty of varied water opportunities whether adult pool, regular pool, lazy river and slide, or salt water pool, along with beach chairs to lounge in the sun. Grounds are kept impeccably and beautiful. Views from the restaurant were amazing and calming. Weaving of coy-filled bonds with swans was a delight. Plenty of space in well-decored rooms. A pleasure all-around!

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