TripAdvisor Traveler Rating

Great property, helpful staff. Bathrooms are nice, but need a bit of an upgrade. Location is fantastic, pools are amazing, Skip the luau - overpriced and average.

Second time visiting this property and cannot wait to return. From the incredible views to the vast array of activities the Grand Hyatt has it all!

Picturesque grounds and lots of activities make this a sought after hotel and the prices do reflect this. Service levels as others have pointed out are varying in quality. Some staff are what you expect for a $1,000 a night property. Others would be considered below par at a three star hotel. Customer service training is one of the most obvious areas of opportunity for this property. I like that there was a club lounge - I wish there was a way to protect the pastry trays from birds swooping in to nibble on things until someone walks by - this did not appear to be the most sanitary. I thought the club lounge overall had very decent offerings and staff were very friendly, however it seemed odd to offer two dishes in one day with beef patties - loco moco for breakfast and beef sliders in the evening. I think it would have made sense to schedule those on different days to each other. Room was very comfortable and spacious - I enjoyed having a bath as I had brought bath salts. I really liked the option of being able to skip housekeeping for $10 food and beverage credit. Spa treatments were excellent. It's easy to get an uber to this hotel from the airport, not so easy to get one out when there are no cars in the area and they're all clustered waiting at the airport. I would return to and recommend this property, it did feel like paradise.

The property is beautiful. The pools are amazing! Food is delicious. Nothing compares to the service, it is amazing!!!

Loved this resort and the amazing pool that wraps around the entire grounds. It’s so big, you never feel crowded even if lots of people are staying there. Stayed with our family of 9 including 3 children in 3 rooms which were next to each other and facing the pool…couldn’t have asked for a better location. I only requested that the rooms be next to each other or close and as this was my first stay, we could have been anywhere. The hotel is huge! Highly recommend ???? Tip: book with points if you can…the daily resort fee is waived!