Grand Hyatt Kauai Resort and Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

9977 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Absolute Paradise

Bianca A (Burbank, California) on Sep 30, 2023

The Grand Hyatt in Kauai is the most beautiful experience. It is magical. Our room was amazing - we didn't expect it to be that wonderful. The hotel grounds are so beautiful it will make you cry, as I did when we had to leave. I will never forget this beautiful place and how it made me feel. I have cancer, and this place made me forget all my fears and my upcoming challenges.

TripAdvisor users rated this property 5 out of 5

A Grand Stay at Grand Hyatt Kauai

Jill H (Scottsdale, Arizona) on Sep 29, 2023

My husband and I enjoyed a full week at this fabulous resort. The location, room, food, amenities and staff are exceptional. We really loved our ocean-facing room, complete with crashing waves all night long! Among many other things, we enjoyed the pool areas (excellent Mai Tai!), the live music in Seaview Terrace as well as taking the bikes out to explore the area. The Grand Club is fabulous - thank you Ana, Justin, Alexis and others! Celeste was excellent with preplanning our stay. Keri warmly welcomed us upon arrival. Lastly, we utilized Avis which is conveniently located onsite and Anne was fantastic! We can’t wait to return to this beautiful paradise!

TripAdvisor users rated this property 4 out of 5

Wonderful Stay

Jennifer N (Martinez, California) on Sep 29, 2023

My husband and I thoroughly enjoyed our stay at the Grand Hyatt. The grounds are beautiful, the pools and lagoon are fantastic, and the staff was very impressive. Our room overlooked the pool area, and we had a partial ocean view. The room was comfortable, the view was superb, and we truly enjoyed our balcony. The pools and lagoon were very relaxing and very convenient. It was easy to get towels at any time of the day. The lazy river was truly lazy...it moved along at a snail's pace, but that was OK. We were more into relaxing and meandering versus a quick ride in the water. It was not a circular lazy river, though, so we had to climb out at the bottom and walk up to the start of the river for each journey, but this wasn't a dealbreaker. We rented a cabana at the lagoon one day and enjoyed the extra perks that came with it. The waitstaff for the pool area were wonderful. The restaurants were good, but I do wish we had been told to make reservations for Tidepools months in advance. We mistakenly thought that making reservations two weeks in advance would work, but we were already 6-weeks too late. The shuttle service into town was very convenient. The drivers were very friendly. The valet staff was fantastic, but getting a shuttle through them was tricky. We were told it was first-come, first-serve, but the valets were not keeping track of guests needing a shuttle. We were the first to arrive for a shuttle, and then watched another family show up just as a shuttle pulled up. They were loaded in and headed out before we could alert the valet that we had actually arrived first. This happened twice while we waited on the nearby bench for our shuttle. The valet who told us to wait was not the same valet who loaded the newcomers into the shuttles. Fortunately, we made it to our reservation in time despite the delay. We had no problem the second night we used a shuttle, but we went later in the night and allowed for 45 minutes wait time. I think that more restaurant and food options are needed. We did not want to leave the resort for food, but with Tidepools requiring reservations far in advance, and Stevenson's Library being only sushi, we weren't left with many options. The options remaining had basically the same menu items with minor changes. We got bored quickly with the limited options. I would have given this resort 5 stars, but the lack of restaurant variety and the handling of the shuttles leave me with a 4-star vote based on my experience. If you do have a rental car and do not need to rely on the onsite restaurants or the shuttle, then a 5-star rating is probably more accurate.

TripAdvisor users rated this property 2 out of 5

Disappointing service is ruining this beautiful hotel

savvytrav1312 on Sep 28, 2023

Beautiful property that has aged but is very well maintained. The service is where I found a significant issue - The staff is underwhelmingly non-hospitable. No one ever smiles at this hotel. I live in Asia but was not expecting Asian levels of hospitality in a hotel of this rating, but this was disappointing even by American standards. Room Aircon was too cold and never fixed despite multiple requests, toiletries not sent despite calling to request :( Also, missed basics in the room such as in-room slippers

TripAdvisor users rated this property 5 out of 5

Honeymoon Stay

Kiley S on Sep 27, 2023

My husband and I spend one week at the grand Hyatt Kauai for our honeymoon. We enjoyed our stay and recommend to others! Pros: -Gorgeous property and pools. We enjoyed the lazy river and water slide! -All guests are greeted with a lei. We received a warm welcome from the front desk and were gifted a bottle of champagne for our honeymoon! -We had a deluxe ocean view, building 7 room 6020. Gorgeous view of the grounds, ocean and sunrise! Room itself was nice, huge bathroom with a heated bidet toilet seat! Although we did love our location, it was VERY far from the main area. However, it was located above the Hyatt Club where we went for breakfast. -We had access to the Hyatt Club and thoroughly enjoyed this! Breakfast was awesome, every day they had staples (coffee, bagels, yogurt, oatmeal, fruit, lox, salad, pastries, hard boiled egg) and rotates hot dishes such as bacon, eggs, sausage etc. I had seen people complain about the variety here, and I have no idea why everything was great! -Free self parking was easy, not too far from hotel itself. Always could get a parking spot when coming back late or during busy luau nights. -Great location in Poipu, close to everything if you have a car and want to make the most of it. -Staff is wonderful, super helpful and welcoming. Bell hop and guys at the valet were quick to help if needed. -All flat postage is free at the front desk. Write some post cards and drop them off, then they’ll send on your behalf, even to Europe! -We enjoyed the adult pool for a day. Nice to have some quiet away from the other areas where families tend to sit. Close to a bar but the closest bathroom is down a snaking path. -Room service was speedy delicious. The first night we arrived, we got a burger and wings. Cons: -This resort is HUGE. A lot of walking. We had to strategically plan our day to make sure we knew when we were going to leave our room and what we want to bring to the pool because it took 15 minutes each way. If you have a room close to the pool, this wouldn’t be an issue. -Layout can be weird. Some open air stair cases don’t go every floor. Our room was on floor six and we visited the Hyatt Club on floor three which was right below us. The access to the ocean was at at floor one, but we had to walk REALLY far to get to another set of stairs or elevator, it was a huge maze. After one day of aimlessly, walking around for 30 minutes, trying to find the beach from our room we decided to only go to the beach area from the pool. -Everything is expensive. That’s just Hawaii and big resort life. We’d grab a sharable snack at Hale Nalu during lunch and left the grounds for dinner and happy hour. -Beach is not for swimming but it’s a stunning backdrop. Other: I’m general, the resort could use some modernization. We stayed at the ultra modern Andaz Maui after our stay here, so differences were noticeable. I read that the Poipu wing has great pool views and is a much shorter walk to everything. This could be a con if you want to take advantage of the Hyatt club. I heard a bell hop tell people that they are in the process of replacing the carpet in all the rooms. I think we got a room with new carpet, it was plush and clean. Pool is open 24h, after 6pm you can get towels at the valet.

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