TripAdvisor Traveler Rating

The Grand Hyatt is tired. At least the room we got is sub par. I think that the people that have the incredible time here are on vacation and not attached to a conference. Every time we come as part of a conference we get the worst room, overlooking a parking lot, it’s dirty, it’s worn, it’s in the hinterlands. I hate it. So, we checked in today. When we found out it was a parking lot room, we asked for an upgrade. There weren’t any. The good news is that they checked us in an hour early so I’ll give one star for that. Since you have to walk about a half mile to the room from the lobby - that’s literal as I have my tracker on - you get to see a half mile of stained carpet throughout the building. Once in the room, the carpet has holes in it, the threshold is frayed and someone will eventually catch a heel and trip, the bathroom tub makes you hike your leg up about 2.5’ to get in the curtained shower/tub combo, all the grout is stained and caulk is missing. All of the marble tile is stained and cracked. Oh and the worst thing - for a minimum of $500 - $700+ for the rack rate - a night you get powdered coffee mate creamer in a gas station packet for your coffee. I just can’t anymore with this expensive dirty foolishness. This used to be my favorite hotel. I love the pool so going forward I’ll just do the condo thing and get a day pool pass when we are here. Otherwise, until these rooms get refreshed and join the 2000’s - we are done.

We experienced warmth and kindness upon arrival. This was especially appreciated after a very long and exhausting travel day. Property is beautiful and impeccably kept. Rooms are clean, spacious and Well-appointed. The beds were comfortable; sheets were high-quality. The hotel provides a complimentary water bottle (which becomes a very nice souvenir) and ice-cold, great-tasting filtered water machines on each floor. Pool is clean and has many great features (water slide, lazy river, hot tub island, adults only area, waterfalls, freshwater pool, salt water pool/lagoon). I traveled with my sister to celebrate her 50th birthday. The room was beautifully decorated and made her feel so special! Shipwrecks Beach behind the hotel is a beautiful and clean beach. The only disappointment was the room service menu and I feel the breakfast buffet is too expensive for guests of the hotel.

Although the rooms are a bit tired, it was clean and comfortable. The hotel landscaping and service was excellent. We especially enjoyed our dinner at TidePools and the morning brunches. With the Kamahina rates, it is a great deal for local residents.

This place is absolutely unbelievable, amazing view great service and all around incredible. Love the saltwater pool as well as the lazy river. Laundry is free first come first serve, Staff is amazing and attentive, try the lava flows you'll be addicted.

This hotel has a great suite of restaurants and the pool is fantastic for kids. My kids played in the sand pool and my older child used the water slide most of the day. We were there for work but the location and rooms were wonderful. I have stayed here a few times and since COVID the food and room costs are fairly high so sometimes we opt for condo's. This hotel is top notch.