TripAdvisor Traveler Rating

Hard to find more beautiful grounds than this resort. Location is perfect on the sunny south side of the island. The rooms are clean but in need of an update. Lots of activities and amenities are included as a nice touch.

The property is fabulous. Beautiful grounds, well-proportioned rooms, numerous pools including a lagoon, lazy river, and water slide, and plenty of restaurants to choose from (the pool-side salmon poke is great). The staff is really terrific, too - a very can-do, welcoming attitude. Plus, we walk right out the door to one of our favorite hikes in Kauai.

During the check in process I was asked by the female employee to show proof of legal ID for all of the adults in my family (wife, son and daughter). After speaking to the Director of Rooms “Tom”, he stated it is NOT a policy of Grand Hyatt resort or World Hyatt to request ID from every member of the party checking in. I also booked our stay through the American Express Fine Hotels and Resorts, which included complementary room upgrade. This was a service that, I believe, due to the bias of the employee was not offered to us. The female employee stated “you’re already in a beautiful room, you don’t need the upgrade”. She denied us the choice to accept or decline a room upgrade. She had poor customer service demeanor, she is bias, and perhaps prejudice towards Mexican-Americans.

Pubes on the toilet seat and blood on the floor in the bathroom.

Beautiful property. Great pool scene. A+++ staff. The ocean outside the hotel is not swimmable however poipu beach is 5 minutes away.