TripAdvisor Traveler Rating

One night business trip. The hotel staff went out of their way to help me resolve a scheduling jam that I and my employer had confused. Front desk manager and staff were wonderful, as was house keeping. Hotel has beautiful Japanese garden, bright, safe parking garage.

Rude and dismissive front desk, understaffed with managers not helping guests. Worse front desk in years of stays

Everything was clean, nice spacious room. Very tiny bathroom.

I stayed 3 nights, while traveling to LA. The hotel is not extremely new, but overall well maintained. The rooms are spacious and there is everything you may need. I got a little upset one day when housekeeping forgot to clean the room (mainly because I had specifically made sure to ask for it at front desk when I left in the morning), but Maria at front desk handled my complaint extremely well and was able to turn my mood around, making me leave with a smile. I could really tell she is great at her job and she truly care about guests! Thank you!

I dislike writing bad reviews, but our hotel stay was NOT good. It's an older building, was kinda smelly, we found the customer service to be lacking and the breakfast buffet was a huge rip-off. We sent our two older kids to the breakfast buffet. The bill came to $80+ dollars for TWO people! The advertised price I could have lived with, but the automatic 20% gratuity and food and beverage taxes applied made it ridiculously expensive for the selection and quality of the food. Later in the day, we were pressed for time so we decided to eat at the restaurant for an early dinner. Other than one customer finishing up, we were the only table. After 30 minutes of waiting after putting in our order, we left. The staff said sorry but didn't seem to be concerned at all. We said something to the front desk and they didn't seem to care at all either. We will not return to this hotel.