TripAdvisor Traveler Rating

We were greeted at check in (after midnight) with a smile and very helpful staff. The airport shuttle was easy to take, running every 15 minutes. Breakfast was terrific. Bar and Grill atmosphere for dinner. Short walk to city bus center if needed. This particular hotel seems to cater more toward people traveling on business or short term stay. We were there 3 nights and it more than met our needs, traveling for leisure purposes. Housekeeping was not daily, but they quickly delivered clean towels when asked.

Regency club remains closed. Upgrades being denied while availability is publicly transparent on app and on Hyatt website while staff claims suites not available. No bottles of water in the room. Notable decline in WOH benefits since Covid at this property only. Other properties have reopened and reinstated all WOH benefits for Globalists.

Had a lot of misses mainly with the cleanliness. The service was lacking (requests went unfulfilled). And the room was not clean. There were crumbs, stains, and dust on the furniture (was hesitant to even sit on the sofa because of the mess). And the toilet area had stains (gross). But the hotel room was very quiet (except for hallway noises but no airplane noises) and conveniently located. Just wished the service and cleanliness had been better.

Elif was such a help she made my checkin and stay 100% better definitely will be returning the jacuzzi was tremendous great penthouse experience Can’t forget about the coziness of the room Overall a great hotel

We love this place. We stay here the night before early flights so we don't have to deal with traffic and parking. The team in the restaurant has gotten to know us and are always so welcoming. We'll be back again soon.