TripAdvisor Traveler Rating

The place has a beautiful architecture, the wifi was excellent but I think that a hotel at the beach needs to have the pool 100% and the reality is that the water was so cold that it was impossible to go in and enjoy it, the hotel has a nice beach but it was dirty

This is a great place to go simply to relax. We were among a small minority of foreigners and we enjoyed watching Mexicans of all ages on vacation. Don’t bother going into Manzanillo; it was ordinary. I went deep sea fishing and had a blast. The staff are excellent. The food was good. Rooms were very quiet and roomy, made for sleeping in.

Disappointed. When we got there the door wouldnt open (it has a trick to it and apparently the staff knows because 3 staff persons told me) then i put my baby in a walker for 2 minutes and her little feet where so dirty. The restroom was bad the shower head had no pressure and the water wouldnt go it mad a big puddle (that grossed me out) the toilet wouldn’t flush. The food was not good at all from breakfast to lunch and dinner.

My wife and got married at your hotel years back. We have visited often, and this last visit was a huge dis’s appointment. You stopped investing in maintaining the property, just walk into our room (201) and you’ll see is in very bad shape. Patched holes in the bathroom tile are not ok for a hotel claiming to be a resort. The beach furniture is very old, stained and broken. Worse of all, your personnel no longer cares at all. The experiences with your front desk were unbelievably rude. They were doing us the favor of talking to us. We are never coming back. A shame.

Staff is extremely friendly. Rooms are nice; dated but clean and equipped with all you need. Food and beach are great. During check in and check out waiting times can increase., especially during peak season.