Overview
The warm and welcoming staff of this intimate hotel makes it the ideal hideaway in the heart of the convenient and highly popular Golden Zone. Across the street from El Cid Golf & Country Club and a two-minute stroll to the pools, beach, and restaurants of El Cid Castilla Beach. This property is ideal for both couples and families.
Resort fees include
- Basic Wi-Fi for 4 devices per room
- 2 hours late check out based on availability.
- Transportation between El Cid Hotels & EL Cid Golf and Country Club
- Access to El Cid Golf & Country Club
- Access to the gym
- Unlimited local phone calls
- Access to the business center
- Concierge services
Check in
4 p.m.
Check out
12 p.m.
Rooms
390
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 2 double beds, and 1 sofa bed
- Ocean view
- No more than 6 guests in the room
- 2 double beds, and 1 sofa bed
- Ocean view
- Minimum 1 adult, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Dining room
- Fridge
- Kitchenette
- Lit make-up mirror
- Living room
- Microwave
- Pillow top mattress
- Seating area
- Smoke-free
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Crib (on request, $)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Phone
- Room service ($)
- Safe
- TV
The following plans can be added to this room category and come with the following inclusions:
All Inclusive ($):
All meals and snacks, unlimited house drinks, Dinner at the specialty restaurants at the sister resorts; fitness center; kids club. Access to El Cid Granada & El Cid Castilla including restaurants, bars, dinner theme shows, activities and more.
Surcharge applies for specialty dishes such as lobster, jumbo shrimp and chateaubriand.
Elite ($)
In addition to the All Inclusive features described, the Elite plan also includes:
- Guaranteed Ocean View accommodations.
- Bonus: Stay in One- Play Four!!! Enjoy the All Inclusive features of all El Cid Resorts, All meals and house brand drinks at the restaurants of all 4 hotels, including premium menu items (concessions not included), without having to pay for surcharges, including bars, lobby bar, theme dinner shows, activities, Kid’s Club, gym, etc. Complimentary shuttle bus available
- Preferred seating in a la carte restaurants.
- VIP check in at the Elite Club with beverages and snacks..
- VIP Welcome Amenities: Bathrobes, slippers and beach bag. (On request)
- Pool Towels in room.
- Nightly turndown courtesy (Mexican candy selection)
- Free Internet access at the Elite Club.
- Late check-out until 3pm (subject to availability)
- Room Service (choice from special All Inclusive room service menu).
- Daytime beach & pool activity program.
- Kids Club. Ages 4 to 12
- Teens Club: Ages 13 to 17.
- Use of gym at the Club House
Elite with Golf ($)
In addition to the All Inclusive features described, the Elite plan with Golf also includes:
- Guaranteed Ocean View accommodations.
- Bonus: Stay in One- Play Four! Enjoy the All Inclusive features of all El Cid Resorts, All meals and house brand drinks at the restaurants of all 4 hotels, including premium menu items (concessions not included), without having to pay for surcharges, including bars, lobby bar, theme dinner shows, activities, Kid’s Club, gym, etc. Complimentary shuttle bus available
- Preferred seating in a la carte restaurants.
- VIP check in at the Elite Club with beverages and snacks..
- VIP Welcome Amenities: Bathrobes, slippers and beach bag. (On request)
- Pool Towels in room.
- Nightly turndown courtesy (Mexican candy selection)
- Free Internet access at the Elite Club.
- Late check-out until 3pm (subject to availability)
- Room Service (choice from special All Inclusive room service menu).
- Daytime beach & pool activity program.
- Kids Club. Ages 4 to 12
- Teens Club: Ages 13 to 17.
- Use of gym at the Club House
- Unlimited Green fees and Tennis court fees at El Cid Golf & Country Club (equipment not included).
- Golf cart, clubs, driving range, clinics and racquet rentals are optional and not included.($)
- Caddy is mandatory and it’s not included: one per each cart or one per each golfer walking the course.
- Tee times and one-hour court reservations are accepted by e-mail at cclub@elcid.com.mx.
- Additional rounds of golf for the same day are accepted after finishing the first round of golf (subject to availablity)
- All gratuities at the country club are optional and are not included.
* None of the package components are refundable nor transferable
Amenities
Lobby
Lobby Seating Area
Lobby Bar
Pool
Swim-up Bar
Golf
Elite Club
Elite Club
La Concha Restaurant
Sunset
Location
Reviews
TripAdvisor Traveler Rating
Disappointing as usual
191briem (Prince George, Canada) on Jan 18, 2025
We have been to El Cid facilities as a large family a few times because a family member was sucked into a timeshare. Every time they screw up the reservation and this time was no exception. We ended with too many people in a room because of their mistake. On top of that, hot water was unpredictable. My husband never managed to have a hot shower in 2 weeks. The sheets on the beds were the most bizarre I’ve ever seen. The bottom sheet didn’t tuck in, it just hung and had waterproof material so it felt like sleeping on a baby’s mattress and the sheets constantly bunched up making the bed uncomfortable. The food in the main dining room was mediocre at best. The hot food was warm which is a major food safety hazard. People were allowed to leave their towels on the loungers at the pool so it was impossible to get a spot. Loungers would sit empty until noon. Such a waste and unacceptable. Finally do NOT get photos from the Photoshop between El Moro and Castilla. A complete rip off the photos were horrific. They cut people off at the knees, over exposed and generally terrible. They took 90 photos and not one was decent. El Moro should be embarrassed to have them associated to their hotels. The people were friendly and the location was good and rooms were clean. Overall I would not recommend this hotel.
Golfing in January with El Cid inclusive package
Margaret L on Jan 14, 2025
We are a group of 16 golfers wanting an all inclusive resort to spend one or 2 weeks in January to get away from our cold weather here. We stayed at El Cid Marina last year and was really happy with it. However, because its a little bit away from the golf course and we have to shuttle there every time, we decided to try the El Moro this time. It's only a five minutes walk across the pedway, and we're there! Very convenient! We usually have a tee time at 10 am.and we golf every day for the 14 days we're there. We usually finish our game and want to have lunch around 2 -2:30pm. This is where our troubles begin! Every day we can only go back to LA Concha restaurant for our late lunch, I don't understand why we can't have lunch at the restaurant on the golf course! It's not included in our all inclusive package?!! Anyways, having lunch at La Concha is not a problem if we can get our food service impromptu! We have to wait at least 2 hrs to get our food, which is by then 4 or 4:30pm. We usually have dinner booked at 6 or 6:30. We were so full that we cannot enjoy our dinner food at all!! I'm really dissatisfied with the service at La Concha for lunch as well!! No one even bother to look at us until I call out to them. They would come to get our orders, then totally disappear! Another person will come and ask for our orders again after an hour!!? I later found out that's when they change shifts! But that does not mean we should get bad service! Right? I have asked to speak to manager, he came and helped on one occasion, then, the same the next day!! Please, if any management is reading this, do something!! We liked the hotel and would like to come back! The food at Marina is still the best, in my opinion. We liked the golfing and the caddies are ok.(Some of them are definitely too old!!) The one I have was great! I have him for the entire trip, his name is Jaime, but he told me to call him gimme! The courses condition is better than last year. In conclusion, we would like to come back to El Cid next year, but can't decide which one!
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