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Overview
The warm and welcoming staff of this intimate hotel makes it the ideal hideaway in the heart of the convenient and highly popular Golden Zone. Across the street from El Cid Golf & Country Club and a two-minute stroll to the pools, beach, and restaurants of El Cid Castilla Beach. This property is ideal for both couples and families.
Check in
4 p.m.
Check out
12 p.m.
Rooms
390
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 2 double beds, and 1 sofa bed
- Ocean view
- No more than 6 guests in the room
- 2 double beds, and 1 sofa bed
- Ocean view
- Minimum 1 adult, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Dining room
- Fridge
- Kitchenette
- Lit make-up mirror
- Living room
- Microwave
- Pillow top mattress
- Seating area
- Smoke-free
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Crib (on request, $)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Phone
- Room service ($)
- Safe
- TV
Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
- Beach adventures available ($)
- Painting available ($)
- Video games available ($)
- Sports available ($)
Kid´s Club ($)
Additional Fee for Room Only Package
Included in the All Inclusive Package
Teens Club ($)
- Children ages: 0 to 12
| Type | Amenities | |
|---|---|---|
| El Moro Lobby Bar | Bar, Lobby bar | Open air |
| La Conchita | Bar, Swim-up bar | |
| La Gruta Bar ($) | Bar |
Check-out time: 12 p.m.
Wi-Fi
- Lobby available ($)
- Room available ($)
Internet
- Business centre available ($)
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| La Concha Restaurant | À la carte | Seafood | Breakfast, Dinner, Lunch | Dress code |
| La Cascada Restaurant | À la carte | Mexican | Breakfast, Dinner, Lunch | Dress code |
| La Conchita Snack Bar | Snack bar | Mexican | Lunch, Snacks |
- Rooms: 390
- Floors: 28
- Built in: 1989
- Renovated in: 2014
- Fitness centre: on site ($)
- Fitness classes: on site ($)
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Beach front
-
All-inclusive: available ($)
- All meals plus snacks
- Unlimited international and domestic drinks
- Room only: Included
All Inclusive ($):
All meals and snacks, unlimited house drinks, Dinner at the specialty restaurants at the sister resorts; fitness center; kids club. Access to El Cid Granada & El Cid Castilla including restaurants, bars, dinner theme shows, activities and more. Surcharge applies for specialty dishes such as lobster, jumbo shrimp and chateaubriand.
Elite ($)
In addition to the All Inclusive features described, the Elite plan also includes: Guaranteed Ocean View accommodations. All meals and house brand drinks at the restaurants of all 4 hotels (concessions not included), without having to pay for surcharges, Preferred seating in a la carte restaurants, VIP check in, Room Service (choice from special All Inclusive room service menu).. VIP Welcome Amenities: Bathrobes, slippers, and beach bag. (Upon request)
Pools
- Jetted pools: 1
- Kids pools: 1
- Outdoor pools: 2
- Water slides: Included
Golf
- Driving range: on site ($)
- Golf: on site ($)
- Golf lessons: on site ($)
- Pitch and putt: on site ($)
- Putting green: on site ($)
Water sports
- Dive shop: on site ($)
- Motorized watersports: on site ($)
- Scuba diving: on site ($)
- Snorkeling: on site ($)
- Watersports centre: on site ($)
Other sports
- Tennis courts: on site ($)
- Tour excursions: on site ($)
Other activities
- Arts and crafts: on site ($)
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- 24 hour front desk
- ATM available ($)
- Baggage check
- Business centre available ($)
- Concierge
- Currency exchange available ($)
- Dry cleaning available ($)
- Giftshop available ($)
- Grocery items available ($)
- Laundry services available ($)
- Medical services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Wedding facilities available ($)
Lobby
Lobby Seating Area
Lobby Bar
Pool
Swim-up Bar
Golf
Elite Club
Elite Club
La Concha Restaurant
Sunset
Location
Reviews
Not the Mexico I know
Lorraine B on Feb 04, 2023
While the room was nice (despite the kitchen was stocked shoddily) the people made this trip less than par. The front desk staff were uncompassionate and unfriendly, and the staff in general seemed more eager to avoid eye contact and interaction, than to offer a simple greeting. I will not go back to this property and would recommend perhaps the El Cid marina for folks who need to stick with this company (timeshares ect). Very disappointed.
El Cid, El Bad
BackPacker236507 on Feb 04, 2023
First night: We discovered that our booking was non-inclusive and that did not make us to happy, however, it was late and we decided to deal with it in the morning. Our check in server was not very welcoming. Our first night we were placed in room 1829 and it was late around 10 pm before we tried to settle in. This was guaranteed not happen with the loud booming bar across the street it was horrible and unbearable. Called down to the front desk and complained they were able to move us across the hall to room 1822, the noise subsided substantially. We were able to settle down and would deal with our stay in the morning. Food: Dry, cold, boring. We went to the ala cart restaurants and were served raw chicken at the Thai restaurant that we pointed out to our server, she just shrugged her shoulders and carried on, like seriously you can kill someone with that. We went to the Italian restaurant and ordered a margarita pizza, could not eat a piece of dry round bread with tomato soup and cheese on it. We noticed that someone had ice cream at one of our buffet dinners in the Moro and asked our server if we could have some, his reply was that it is an extra charge - What are you kidding me ice cream, after what we paid for all inclusive. this is appalling. Common areas: Too bad the pool at the Moro is not heated, this prevents anyone from using it. Why bother having it. Check out: Because we raised a bit of a fuss I believe they staff were happy to be rid of us, they have an attitude like we have your money now get out. We asked for an extended check out time and they would not go past 2 pm, cut off our bracelets and herded us out, very poor attitudes. Front staff do not care, we upgraded to all inclusive and paid well over market value for mediocre service, food and our stay. When we upgraded the concierge lady slipped and said all inclusive typically runs around 140 to 200 a night which we had already paid through our package deal. They they up charged us to $330/night for subpar service, food and accommodations.
Vacation Offers
-
Receive up to $1200 in resort coupons with a minimum 3-night stay at select all-inclusive El Cid resorts in Mexico.
Mazatlan, Riviera Maya
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