This place is not what you expect! Wi-fi is not available! The food is disgusting , ppl hold beach and pool chairs since 8 am without using them .. please make sure to research before going
The good was the housekeeping and location
View was also very noce
Apr 12, 2022
A great place for Canadian Families. Or Canadian Seniors. Close to restaurants and shopping with taxi service readily available. Average trip costs 150 to 200 pesos. Exchange rates in Mazatlán are terrible for Canadians.
Don’t waste your time
Mar 18, 2022
We booked Oceano Palace as we heard fairly good things and it was a good last minute deal. WORST experience so far in an all inclusive and we have been here 3 days! Nobody made us feel welcome, none of the staff speaks English and no help or direction at all! Full of locals and the staff cater to them, cannot get a chair or even want to go in the pools as they are jam packed and over run with unsupervised children. Rooms clean but dated, toilet seat doesn’t fit so you felt you were hanging off, safe didn’t work but they replaced battery and it worked. Ocean view was nice but above the lounge so noisy all night. Only 2 restaurants for 3 hotels so wait lines and sub par food. Overheard someone speak of Luna Palace about a 3 minute walk which is a sister hotel, full use of pool and breakfast but have to pay for lunch and dinner. Luna had great pool, friendly welcoming staff! We asked to be transferred there but they were full on the weekend! This is NOT a normal all inclusive, it’s a hotel! ??
One staff, Eduardo in the Pacific restaurant was friendly and accommodating! Nobody else gave a crap! We had to find everything out on our own, will never recommend or ever come back! We have been to Mazatlan before and stayed at RIU, wish we would have booked there again!??
Jan 17, 2021
Amazing hotel. Amazing employee. If you’re looking for an all inclusive this is the place this is it. Has amazing restaurants. Employee are very nice. They also have night shows. I would definitely one back again
Dec 30, 2020
Everything was great, great service the activities are fun the kids where able to do activities in the pool. Great service ! I would really recommend this hotel. Great room service will totally return.