Oceano Palace Beach Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 4.0

2349 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great weekend

jeolinet on Jan 27, 2023

We had the Best weekend ever here at the ocean palace hotel, the activities were so mucho fun!! Thank You for being so nice during our vacations! We are coming back son for sure, mazatlán is now are favorite place to be.

TripAdvisor users rated this property 5 out of 5

Comment

684lauraeg on Aug 12, 2022

Thanks to the pacific palace beach ! Excellent service thanks to the bell boys Giovanni,Carlos , Antonio ,Mario they made a great job , Also we appreciate all your thoughts and I wanna also give thanks to Mr Elias and Jesus . We really enjoyed sincerely Laura and Gabriel .

TripAdvisor users rated this property 1 out of 5

No Wi-FI

Any19799 (Long Beach, California) on Apr 25, 2022

This place is not what you expect! Wi-fi is not available! The food is disgusting , ppl hold beach and pool chairs since 8 am without using them .. please make sure to research before going The good was the housekeeping and location View was also very noce

TripAdvisor users rated this property 5 out of 5

Excellent Stay

Claude L (Edmonton, Canada) on Apr 12, 2022

A great place for Canadian Families. Or Canadian Seniors. Close to restaurants and shopping with taxi service readily available. Average trip costs 150 to 200 pesos. Exchange rates in Mazatlán are terrible for Canadians.

TripAdvisor users rated this property 1 out of 5

Don’t waste your time

ashley k (Taber, Canada) on Mar 18, 2022

We booked Oceano Palace as we heard fairly good things and it was a good last minute deal. WORST experience so far in an all inclusive and we have been here 3 days! Nobody made us feel welcome, none of the staff speaks English and no help or direction at all! Full of locals and the staff cater to them, cannot get a chair or even want to go in the pools as they are jam packed and over run with unsupervised children. Rooms clean but dated, toilet seat doesn’t fit so you felt you were hanging off, safe didn’t work but they replaced battery and it worked. Ocean view was nice but above the lounge so noisy all night. Only 2 restaurants for 3 hotels so wait lines and sub par food. Overheard someone speak of Luna Palace about a 3 minute walk which is a sister hotel, full use of pool and breakfast but have to pay for lunch and dinner. Luna had great pool, friendly welcoming staff! We asked to be transferred there but they were full on the weekend! This is NOT a normal all inclusive, it’s a hotel! ?? One staff, Eduardo in the Pacific restaurant was friendly and accommodating! Nobody else gave a crap! We had to find everything out on our own, will never recommend or ever come back! We have been to Mazatlan before and stayed at RIU, wish we would have booked there again!??

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