TripAdvisor Traveler Rating

In January 2026, i made and paid for a booking for 7 people. This was done directly on the Decameron's website. It was was Easter time. February 25, i received an email that my reservation had been cancelled because the hotel was still closed due to the hurricane and will now not open until May!!! There was no mention of this when i was making the booking. I was given 2 options: Refund or Transfer to Panama Decameron. I emailed back to accept the Refund option. I was sent a form to fill and given a link to where to upload afterwards. This has been done and still NO REFUND!!! I have sent several emails without getting a response back. I am incurring charges on my card due to the HUGE amount on it (booking for 7 people for 9 nights)!! CAN YOU GIVE ME MY MONEY BACK PLEASE!!! Imagine, no reservation, no money back - and this is supposed to be a decent hotel?? Don't make me start a serious case with you guys.

I'm trying to book my annual Jamaica trip for the fall and it says there are no rooms available. I'm wondering if it's closed down for renovations. If anyone has any input to share that would be greatly appreciated because I've stayed there once before and enjoyed it very much. That was when they first opened but I'd like to try it again. I hope someone has an answer because I really would like to come in November

Booked this hotel in early February for the week of March 22nd. Easily took our payment via credit card through their website. We received a call over a month later saying hotel would not be open yet (they said would now be opening in May) due to previous hurricane damage. Ok fine, totally understand EXCEPT getting our money returned was a COMPLETE NIGHTMARE. We waited almost 2 weeks to see if our credit card would be credited. No luck. We had to call their phone maze to actually get someone who could help us. They referred us to the hotel website and at the bottom was a link to ‘Request a Refund’. Went through the process only to receive an email a few days later with an odd form titled ‘Reimbursement Request Letter’ that they wanted us to fill out that involved providing personal information. The form included this line: “I hereby request that you reimburse it, taking into account the following reasons…. As if WE were the ones cancelling! At that point we were so frustrated and quite frankly suspicious that we ended up disputing the claim with our credit card company instead of submitting the form. We also provided the CC company with a copy of the ‘Reimbursement Request Letter’ and was promptly credited the full amount.

This is my last resort so sorry! I booked this hotel via Trivago with free cancellation up to middle of April to stay the night before a visit to Sandals Montego Bay. My stay at Sandals has been postponed due to hurricane damage and I wish to cancel my booking. I am receiving no response after multiple attempts to contact the hotel and the Customer Service email just bounces back undeliverable. Could the management respond to this to let me know how to contact you please.

I stayed at Grand Decameron Cornwall Beach, A Trademark All-Inclusive Resort for a week, and although our trip was unexpectedly impacted by Hurricane Melissa, the staff went above and beyond in every possible way. Even during the storm, the workers showed remarkable dedication and courage, risking their own safety to ensure that every guest was cared for. They continued to provide meals, checked on everyone regularly, and kept the atmosphere as calm and positive as possible despite the circumstances. A special mention to MJ, who was an outstanding host — professional, attentive, and full of positive energy. MJ’s expertise and genuine hospitality made a big difference during a very difficult situation. The resort’s commitment to guest safety and comfort truly stood out. It’s clear that the team here cares deeply about their guests. I’m incredibly grateful for their kindness, bravery, and exceptional service throughout my stay. I will definitely return in the future — not only for the beautiful beach and great amenities, but because of the amazing people who make this resort feel like home, even in the middle of a storm.