We stayed as a family of 6. I requested a crib twice over the phone and once in the email and there was no crib upon arrival and no crib until about 1 hour afterwards.
The hotel house keeping staff mistakenly threw out my laundry on the first day. No one tried offered me anything or even bothered to call me once they heard from the house keeping staff. I had to call the desk and ask if they had found my items. They had told us the room was cleaned on the 4th day, but this happened on the 1st night. On the 4th day, my room had not been cleaned. I had to call and request my room to be cleaned. They had cleaned my room the 3rd night.
The king bed was so uncomfortable. My husband said it was fine, but I slept so tense and stiff. The pillows were very thick. They gave us 3 face cloths for a family of 6, and I had to call and request more a few times.
The breakfast was ok, pretty standard. They had apples and large oranges, but no other fresh fruit for the day. They advertised breakfast until 10:30 but we had the lights turn off on us one morning when we were there at 10:15. The room or lobby does not have any lids for cups, napkins, cutlery etc, so when we did order food we were struggling for the kids.
The hotel was a good location.
Good experience, would stay here again
Jan 31, 2024
My coworker and I stayed at the Desert Palms while attending the NAMM Show. The hotel was extremely conveniently located in relation to the Anaheim Convention Center. The room was clean, and the hotel was generally in good shape. The only downside in this regard was the rather annoying, high-pitched whine the refridgerator would make when running, but it was not enough to drive me to ask maintenance about it. The free breakfast was convenient, and definitely good enough for anyone with a typical diet (my coworker ate breakfast out because she has several food sensitivities). The fridge and microwave in the room were extremely convenient for leftovers and snacks! Overall, I felt the rate per night was fair given the area, and would definitely retain this on my list of possible hotels for future conference attendance.
Good not great
Jan 23, 2024
We stayed at this hotel with our 3 children during a Disneyland vacation. It was a good location at .5 mile walk from the Disney entrance. The property was clean and well maintained. The 2 bedroom suite fit our family well. Unfortunately the room was very loud. We could hear every foot step from the room above and everyone that walked by our door. We were also by an elevator which rubbled and made a lot of noise day and night making it difficult to get good sleep.
Stay here if you're going to Disneyland with kids!
Jan 21, 2024
I had a wonderful stay here. The front desk staff was very helpful and kind. They let us park there early before checkin so we didn't have to pay for the Downtown Disney parking. And upon checkin, they upgraded our room! The rooms were sparkling clean and their above and beyond service is the reason I felt the need to write a review. Stay here if you're going to Disneyland! It's 100% worth it.
Old and noisy
Jan 17, 2024
The hotel is very dated.
You can hear everything from all the rooms surrounding and above as well with creaking floors. Showers are super loud from the adjacent room.
Breakfast included is questionable with quality of food.
The elevators are also quite bad with the doors feeling like they are about to falls off.
It is clean tho and the trim size is good. But if you’re after a good night sleep I’d look elsewhere.