TripAdvisor Traveler Rating

I was recently in Anaheim for a conference, and while the event itself was fun, Justin M. made my overall experience so much better. He is an extremely pleasant and positive individual who truly stands out. As a loyal, usual Marriott person, I wasn't expecting to switch things up—but Justin entirely convinced me to give Hilton a shot. Because of his exceptional hospitality, I am genuinely looking forward to my future Hilton stays. Also, the pool at this Hilton is outstanding! Definitely recommend.Thank you, Justin!

The Hotel itself has finally had a much-needed facelift. A coat of paint here and some new furnishings there. The food is good and priced around what you would expect for lobby food; however, the drinks are ridiculously expensive. We noticed that many regulars either changed hotels or had room parties to avoid the cost. There was an incident that I felt was worth expressing my disappointment to the senior staff; the outcome was almost as disappointing as the incident itself. No effort was really made to make the situation any better other than being offered a hug. I was directly lied to about how the incident occurred, presumed to be an idiot and not know any better, and met with a general presence of oh well, we don't care if your business goes elsewhere. Countless years and countless trips, both personal and professional and little to no respect. My pick would be to go across the road and take your business where it will actually be appreciated. Really disappointing experience. Especially for the price we paid.

I recently purchased a package through Hilton Grand Vacations, and I had the absolute pleasure of working with Zeb. From start to finish, he was incredibly courteous, professional, and engaging. He took the time to answer all of my questions and made the entire process seamless and enjoyable. It is rare to find such exceptional customer service these days, and Zeb truly went above and beyond. Thank you, Zeb, for your fantastic help and for making this such a positive experience!

Justin P was really nice help with the Hilton Members. Very helpful with the set up

Location is great. Atmosphere is good. However my rooms ac wasn’t working I will say that was a down fall. They have sent engineers to fix it but they have not been successful.