(Washington DC, District of Columbia)
Jan 25, 2023
The Good: Subjective, I realize, but I found the hotel very modern and attractive. The room was clean and housekeeping fantastic. Urban Pantry concept is great (hours aren't ideal) - especially the wok and pizza. It's the more "adult" Universal property, so if you're not coming with kids (I was in Orlando on business) there are nearly as many children running around. The shuttle ran frequently and if you don't mind a 10 minute stroll you can walk to the boat at the neighboring property. The pool was small but seemed relaxed and had plenty of room mid-week.
The Bad: Bathrooms are starting to show some age. The woman who checked me in was friendly but not particularly warm or welcoming. The room seemed on the small side. The tablet is a really cool idea, but I found it a little annoying in practice.
The Ugly: I asked for a room away from the elevators and was put in a room right next to the elevator (and ice machine). It was as loud and annoying as I had imagined. I don't expect any hotel to fulfill every request, and if that was truly the only space available that would have been fine, but the front desk could at least just let guests know they can't fulfill the request.
Jan 24, 2023
Loved this hotel. It was very clean and open feeling. We have stayed at all Universal hotels now but one. This will be on top of our list. The pool is small but was great for the crowd that was there or you can just go out the back way and you are at Volcano Bay. Loved this path. Buses were there very often. Room was very modern and loved the ipad to operate the TV.
Best hotel ever!
(Port Saint Lucie, Florida)
Jan 23, 2023
Everything was amazing! Rooftop bar view was beautiful and the staff was awesome! Access to the water taxi to get into Universal CityWalk or some thing I was unaware of, but that was so convenient! Definitely the cleanest hotel I’ve stayed in. Will definitely return soon.
Best trip ever
Jan 23, 2023
The waiting in the line for the rides wasn't bad and the hotel bar tenders were the best ever Annette, Brian, Scott and the amazing young lady I can’t recall her name but so sweet dark hair. The food was delicious in the hotel and great services since you walk in till walk out
Jan 23, 2023
Was there for business and did enjoy my experience in general. Did use the pool area for relaxing when I got the chance. The bistro 17 was a place where I got of lot of experience in a positive way. The view from the venue was just great..