Huge hotel, very beautiful. The pools were great as were the frozen drinks. The room was great too however it was never cleaned, towels never replaced and picked up and my trash bins were never emptied. I had to flag someone down to do so.
Check in was a breeze, the employee was very nice. Friends who left earlier than me left me goodies at front desk. When I went to grab them, the female working was rude and seemed bothered that I asked her. She said nothing was there for me however the items could be with the concierge or valet. Which made no sense and the concierge was closed.
Very easy to get a Lyft to and from destinations. The restaurants seemed quite understaffed especially since there were conferences and huge cheerleading competition.
The cat tails restaurant was also understaffed but they did their best snd the drinks were yummy. 18 Morton was great for breakfast and lunch.
Did not use the facilities however I did run around the golf course early in the morning which was beautiful. I ran on the golf cart paths and made sure I did not come face to face with an alligator. Pool is open until midnight!
Amazing Property, Beautiful Resort
Jul 07, 2021
This was my 5th time staying at Rosen Shingle Creek, but the first time for my wife and son. What a beautiful resort with lots of great dining options, incredible pools and bar. Wish i had time to play golf here...maybe next time. Rooms are large and very clean. Ask for a pool view room, you will not be disappointed.
Jun 25, 2021
Not one tiny little complaint about our stay. Staff gets five stars. From security out front to servers at restaurants to the people hosting our company’s breakfast every interaction was positive. Grounds are beautiful, pools are great. Kids loved the basketball court.
Room was spotless and comfortable. Everything felt fresh and clean. There were definitely people in rooms around us, but we didn’t hear noise in the night.
We’ve stayed at deluxe WDW resorts and if given the choice would stay at Rosen over those high priced resorts. Service here is much better, rooms are bigger and price is better.
Poor Customer Service from Restaurant & Management; Rooms are Quite Dusty and Not Nonallergen Free!
Jun 22, 2021
I made reservations at this hotel around June 2021 because of a professional convention happening at the establishment. On the day of arrival, we checked into our room seamlessly and without any issues. A couple of hours later, we decided to get dinner at Mi Casa Tequila Taqueria which is located inside the hotel. Once we arrived, I approached the entrance of the restaurant and attempted to get the attention of the hostess.
Instead of politely greeting myself and my family, she brusquely told us to wait a couple of minutes and refused to acknowledge our presence. I stood there waiting for approximately two or three minutes and then she finally directed her attention towards me. I requested that I get some tables and she responded that the wait time would be one hour and thirty minutes. I looked around and there were many tables at the restaurant but no one was waiting around to be seated. Whereby I could not believe that all of the tables were unavailable.
So I decided to wait around and stood near the entrance of the restaurant. The hostess, who I found out to be also the manager and whose name was M-----, gave me a very unfriendly glance. Another customer approached and right when she was about to tell him how long he had to wait, she spoke to me and said do you need something? I found this behavior to be extremely disrespectful so I decided to speak with the head manager of the hotel, Ms. P------
The hotel manager, Ms. P----- promised us one thing and we got something completely other than what she promised. Additionally, she didn't resolve the issue at the end of the night. I would describe this whole experience from the restaurant to the management to be quite disturbing!
Lastly, there was so much dust in the room that persons I shared the room with sneezed quite a lot.
Decent place for a conference
Jun 17, 2021
Big conference type hotel. Nice pool options, and close to theme parks. Good place for a work conference but wouldnt stay here with family. Very few of the rooms had balconies, also didnt like that they charged extra to use the fitness room. Didnt try any of the restaurants on site but heard they were ok.