Holiday Inn & Suites Phoenix Mesa reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 3.5
  • Location 4.0
  • Rooms 3.5
  • Service 3.5
  • Value 3.5

313 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

A person followed my mother home from dropping me off there & the balconies are sketchy anyone could jump and come in

Ilene B on Jan 18, 2023

The balcony of my room is connected to the left and right side with the other rooms in anyone could hop over and come in my room and write me or do anything sketchy a Rodney. Also, my mother got followed home from dropping me off at the front door all the way to our apartment in Chandler

TripAdvisor users rated this property 1 out of 5

ERICA AND THEIR NIGHT AUDITORS

prepaidpablo (Scottsdale, Arizona) on Jan 13, 2023

horrible stay. Woken up 4 times with random wake up calls. Erica their “ AGM” has no way of communicating with their front desk staff as she has no knowledge. I would expect more with that title. Their front desk staff are always on their cell Phone. They couldn’t find my reservation thru their Holidex system. The night auditor didn’t know how to turn off wake up calls. I’ve reached out to IHG , but they are useless. Stay here if you want to be woken up middle of the night and then be told that this never happened. Erica the AGM needs to be let go !

TripAdvisor users rated this property 5 out of 5

Comfortable, affordable

janasgoad (Redmond, Washington) on Jan 05, 2023

We were so happy with this hotel especially since we were coming from a horribly smoky and smelly hotel the night before. We booked online from their member website and saved over the AAA and government rates without using any of our points! Pros: Great breakfast buffet Restaurant in the hotel Balcony with view of the pool Comfortable beds Expected room amenities-coffee maker, microwave, fridge, hair dryer Lots of pillows Quiet room NO smoke! NO odors! Very friendly staff-front desk, restaurant, and room attendant were all so helpful and pleasant! Convenient location-easy highway and airport access Cons: Light coming in to the room under curtains so had to move to the second bed-not a big deal

TripAdvisor users rated this property 4 out of 5

Overall a nice stay.

EAZELIFF (Flagstaff, Arizona) on Nov 20, 2020

I was in town for one night and it was convenient for me to stay here. The room was fine, except that a room with two beds does not leave room for a lounge chair. The pool area is attractive and large, although some repair work needs to be done on the underside of the waterfall bridge. I went for breakfast the next morning. There are basically only two choices: pancakes or eggs, which were attractively presented and the service was friendly. However, whoever designed this dining area in terms of decor was inspired by the charm and intimacy of a Greyhound bus station.

TripAdvisor users rated this property 1 out of 5

Went to celabrate my b-day..Ugh

J8473OOkellyo (Chandler, Arizona) on Sep 18, 2020

When we got there, we had the wrong room, ok fine they switched us which seemed like no biggie as no-one was there! May husband and I was there 5yr.s ago well since then we heard from the bar tender that Management changed...Big Mistake! Well restaurant wasn't open and no room service only had bar food which isn't what I wanted for a b-day dinner...Then we went out to the car and glad we did there was a couple sleeping in a car next to ours so we moved our car, mind you this was in front of the hotel...They need to update the website so people like us don't waste our money when we get there..And didn't even stay for our next day just wanted out! and yes the couple was still out there in their car!!! Never again!!!

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