This was our second stay at Sonesta Gainey Ranch and unfortunately were disappointed. Our room was a bit shabbily maintained with the carpet peeling away from the wall, the curtain hem torn and a white stain on the tan couch. The overhead light in the shower/toilet room was out. We could overlook everything but the light since it made using the shower slightly unsafe. We wrote our request down, reviewed with the staff and asked for repair while we were gone for the day. When we returned 6 hours later, the light had not been repaired the desk had no record of the request. One of the most beautiful features of the property is the double sided fireplace between the breakfast area and the patio. Every morning I asked the desk staff if they could light it and every day I was given a difficult story why it wasn’t lit: engineering was off, the breakfast staff has the remote, or that the would have it lit right away. Never got to enjoy my coffee by the fire. Also, they kept linen bins in the halls near the rear exit to the building rather than in storage out of sight of guests. This would lead you to think that they have tons of linens; however, the linens one of our beds were stained and another torn. On top of that, the pool was consistently out of towels. Price was good but felt pretty mediocre.
German cockroach in the shower
Oct 31, 2023
Lovely pool area and comfortable beds. The low rating is due to the uninvited guest that appeared in the shower as I showered (German cockroach). I’m not sure if this is the norm for Phoenix but it was a rather terrifying experience for someone who isn’t used to them. Decent breakfast but the continental breakfast only included toast, bagels and pastries. Everything else e.g. fruit, oatmeal, cereal cost extra.
2 Bedroom Suite
(New York City, New York)
Oct 21, 2023
The staff at this property are incredibly nice and accommodating. Location is 5 miles from Old Town. There is a shopping center next to property with some restaurants and a grocery store. Pool area is nicer than the rooms with lots of seating options. Continental breakfast is basic but enough to have a small bite before exploring. The rooms are dark and not very inspiring. Feels a little cramped and claustrophobic. Bedroom doors open into the corner of the bed. If you have a cat allergy I wouldn't recommend staying here. A family member had an allergic reaction and we ended up leaving to go to another hotel. Not sure if this location attracts lot of people with pets or if ventilation/cleaning is not thorough.
Best for the price
Oct 13, 2023
Nice hotel, well located, gardens and pool well maintained. Full buffet Breakfast. Excellent service.
Unfortunately no diner service but people are very friendly and is close to some restaurants. Great for an escape.
It’s the best option for the price I could find.
Lovely place to start our vacation
(South Coast England)
Sep 21, 2023
We got the standby upgrade for the studio patio suite and glad we decided on that as it was so nice to relax and recharge on the patio after our long haul flight. We last stayed here in 2015 when it was the Gainey Suites and it's almost as good as it was back then (we still have the teddies). The place appears well maintained, clean and staff were all friendly. I'm glad they kept the evening reception (though without the pizza etc) but I like red wine and they had a wine I believe from Arizona that I really enjoyed (I wish I could remember what it was called). There's a great Italian restaurant (Pomo) in the village shops that does stone baked pizzas like you might get in Italy (we also went to the village Tavern which was ok but seemed quite pricey). The expected extra charges for the upgrade etc I couldn't work out as didn't get a breakdown of charges on a receipt - but it was less than I was expecting so no complaint there.