We got the standby upgrade for the studio patio suite and glad we decided on that as it was so nice to relax and recharge on the patio after our long haul flight. We last stayed here in 2015 when it was the Gainey Suites and it's almost as good as it was back then (we still have the teddies). The place appears well maintained, clean and staff were all friendly. I'm glad they kept the evening reception (though without the pizza etc) but I like red wine and they had a wine I believe from Arizona that I really enjoyed (I wish I could remember what it was called). There's a great Italian restaurant (Pomo) in the village shops that does stone baked pizzas like you might get in Italy (we also went to the village Tavern which was ok but seemed quite pricey). The expected extra charges for the upgrade etc I couldn't work out as didn't get a breakdown of charges on a receipt - but it was less than I was expecting so no complaint there.
Not showing resort fee on Priceline. Felt cheated
(Los Angeles, California)
Sep 05, 2023
a) the curtains do not keep out the light but b) most importantly, on priceline, they have it buried that they charge a resort fee. Do they have it vaguely stated in the important info without saying what the fees are, yes, so they're legally in their right but if you see how other hotels CLEARLY show the resort fee while Sonesta did not, it's very easy to NOT see that there is a resort fee. It may not be legal cheating but it's cheating nonetheless and I didn't appreciate that. They've had priceline change this after i told them, but still charged me the fee. (pic one, another hotel showing the resort fee clearly. pic two mine NOT showing the resort fee). I picked that hotel due to the combined price of the hotel and no resort fee. Had it been correct, i would have gone to doubletree
Sep 02, 2023
Great place!! Nice big rooms with kitchens. Awesome hot shower that was ALWAYS hot ??. I don’t know what other people were smokin when they said the Hot Breakfast was $18 or $25. IT’S $5.99 and completely worth it. We had Travelzoo Vouchers so it was included for us, but $5.99 is nothing for an awesome rotating Menu that is different every day of the week. They offer a Happy Hour from 5-6, with Wine and Beer, Chips N Salsa, Popcorn, Potato Chips N Dip and Chex mix. The pool area is great. Staff were all friendly. The location is cool too - lots of Restaurants and Shopping a short walking distance.
Not a bad place
Aug 27, 2023
This is really more of a 3 1/2 star for me but gave it 4 mostly based on location and friendliness of the staff- specifically Ronald at front desk and Paul at wine & beer comp hour.
There are several restaurants within a short walk and the location was a short Uber/Lyft ride from everywhere we wanted to go.
I booked this through Travelzoo so the price was right and bed was comfy, although the hotel could us a bit of a refresh, lobby is nice and rooms seem clean but a little drab. All in all, not a bad place for the price.
Excellent hotel experience
Jul 25, 2023
My family and I stayed 4 nights for my birthday celebration on a Staycation and had an excellent experience!!
General Manager Richard Newman and his wonderful staff did a super job attending to all there guests needs!!
We saw Richard every day walking around the hotel greeting guests and helping staff do everything possible to please the guests!!
I even saw him help change garbage liners in the hotel lobby and help clean up the tables during breakfast buffet mornings!!
He is a hands on manager who does not just sit in an office but spends many moments helping out staff throughout the hotel each and every day!!
The Front Desk,Housekeeping,The Buffett staff even the Maintenance man and all the other staff members all were kind and friendly and they greeted all guests!
The hotel and all the hotel rooms are always nice and clean and the breakfast is delicious.
We love staying here for about 4 to 5 days once or twice a year.
We recommend this hotel not far from Phoenix as a great destination to anyone.
Have a beautiful day!
Sincerely Leo Botero and family from Phoenix Arizona