TripAdvisor Traveler Rating

Great price for location and service is great ! I'm definitely coming back. The reception is really super friendly and the food is great appetizers were nice. The complement breakfast was delicious. Rooms are nice and clean and the swimming pool area is very fun Courtyard beautiful at night

We anticipated an updated and cleaner hotel for the price than we received. Granted, it was spring break for many people, but the cost seemed high in relation to the condition of the hotel. The bathroom was dark and a little moldy, and the carpet was dirty. The pool area is nice, but again the patio areas need updating. All in all, only an average hotel stay.

Well, if you want to spend some time living in the 90's this is your place! The room decor and amenities will take you back in time! The rooms are neatly decorated in a wonderful vision of a "scratch and dent" nightmare! Skip the free mediocre and unhealthy breakfast and venture around the block for better options. This Sonesta property is in serious need of major update. Inside and out. But....if you're looking for a blast from the distant past, with all the broken lamps, mildew smells, and cracked walls, this is your place!!

We were supposed to stay with friends in Scottsdale, but one of them got COVID, so we ended up staying here for four days before hading up to Sedona. The breakfast people are fabulous and the place was packed the days we stayed there right after the Super Bowl. We didn't get our room cleaned, just exchanged our towels as the place was spacious and clean. We used the kitchen a few times. The pool was nice, ya gotta move around cause that sun is hot even in February. The birds are a pain at breakfast and get into things if you don't watch. Front desk staff was super nice and professional and accommodated us on adding extra nights at the same price even though they only had a couple rooms left. The place seemed to be full of older couples, but everywhere in Phoenix is that in the winter time due to the snowbirds. Parking is easy , we faced the back of the Gainey Mall shops, but we didn't spend much time in the room. Rooms are a LITTLE dated, but not too noticeable.

The bed was hard as a rock, did not have a good night sleep because of that. As expensive as the room was there should have been a better bed. Also, my expensive curling iron went missing. I did not notice it was missing until after I checked out. I called and was told that housekeeping was closed for the night. Receptionist told me she would leave a note, and someone would call me in the morning. No one called. I ended up going back to Sonesta, spoke to the manager and he told me nothing was found in the room. I find that hard to believe because I know I left it there. I hate to say this, but it was probably taken. Very distasteful and disappointing. I would not stay there again not worth it and not the price.