TripAdvisor Traveler Rating

This was our second visit to Costa Sur Resort and we had another amazing time. Nothing beats the scenery, and service. The rooms are clean and spacious with full kitchen, but we like eating in the restaurant at Costa Sur. The guest service is the BEST! Fernando, Juan Quintero went above and beyond to keep us comfortable, safe, and having the time of our life. We also met Ken, one of the owners who Also checked in throughout our stay and made sure we had all we needed. We look forward to our next trip.

Puerto Vallarta is a place you must visit! I had an awesome time and the people are so nice. The beaches are beautiful. The service was excellent! I especially love all the waiters, specifically Gerrardo. He was so attentive, helpful, and friendly. The other staff, Moises, Raul, Rafael, and Ernesto were also really friendly and nice. Definitely visiting again soon!

We love coming back to Costa Sur for our lovely ocean view room, private lagoon, proximity to the Zona Romantica, great restaurant and friendly, professional staff. In particular, the wait staff - Raul, Ernesto, Fabrizio, Oscar, Front Man Ricardo, Housekeeper Martha and concierge Rico. All have made our trips a fun and comfortable home away from home.

Let me start by saying you need to do your research and choose your priorities. Because of that, we had researched where we wanted to do our timeshare exchange and we picked Puerto Vallarta. We also realized we were travelling in the off season. We then had to choose from the hotels available for the week we could travel. We picked Costa Sur because all the rooms opened on to the ocean - and they do and it is wonderful. We also liked the location - not in PV, but close enough to get to easily. It is not a "party hotel" - it is not, the week we were there, there were two weddings and then the whole week was mostly families with children. We had read that it catered to mainly an older crowd, but learned from our uber driver coming from the airport that this was the last week of summer holidays and most of the guests in town were local families having one last holiday. We tended to spend our time in the "quiet pool" and there was really only one day when the kids took over and it was not quiet :) Originally we had planned to do our own cooking, but as time approached we read that most reviews focused on the excellent service of the staff and we just decided to go with the meal plan. The staff are amazing - Reynauldo, Erik, Gabriella, Marco, Ernesto, Manuel, and Rigoberto - and anyone we missed - thank you. What we did not realize was that all the food comes from one kitchen regardless of what you call the seating area around the pool and there were big menus for each meal if you were purchasing as you went along, but if you had the meal plan, there was only one menu that did not change - the choices for the three meals was the same every day. Having said this, the food was very good and there were several options each meal. The seafood salad was outstanding as was the calamari and the pan fried fish. We sampled almost every meal option over the week and really - it was all fresh and tasty and you were never hungry. Later in the week we discovered Casa Ley grocery store in PV that would be a great option if you want to cook, but do not want the taxi ride to Walmart etc in the north end. There were beverages, but no wine included in the meal plan. Margaritas and beer were great, but we bought our wine at the on-site store. The other little hitch was we emailed the location a few weeks prior to arriving and were quoted a meal rate in US dollars, but when we got there, we were told that they only quote in pesos and it was not the same because of the exchange rate. We checked into our one bedroom suite in the older building which is what we had exchanged for. The room was clean, but very dark and very little privacy from the balconies. In fact with the mirror on the wall, anyone on a neighbouring balcony can see your full unit - which did catch one of us by surprise one morning. We waited until the weddings checked out and Fernandez made some amends with the meal plan and also allowed us to look at two rooms in the hotel side. We moved over giving up a bedroom for a spacious hotel room with a more private balcony with lounge chairs. He was very helpful. We swam in the lagoon. I will point out that they had kayaks and SUPs, but the website indicates sailboats available and we never did see any of these. We did like the location and often used the city bus to go into PV or to Mismaloya, but also used UBER and taxi. The staff at the hotel entrances were very welcoming. It always felt safe. Stand by our choice of exchange location and would recommend, but more informed about how the hotel services work. Air conditioning worked well. There is a safe in each room. Kitchens were stocked with cooking utensils and there were groceries in the store on site. Both units were clean and had towels and toiletries as needed. Getting pool towels was easy and we never had an issue getting a poolside lounge chair. There was musical entertainment MWF which was nice and outstanding thunderstorms across the mountain and bay because of the time of year. All in all, we grew to feel at home over the week and are grateful for the kind service from the staff.

Oscar, Raul, Yvette, Fabricio y Ernesto made our stay at Costa Sur very pleasant, they were very attentive, we are very pleased with their service, I definitely recommend them, they will make your stay very special too. I will definitely be back.