TripAdvisor Traveler Rating

Amazing service and fun place !! Raul Montoya gave us amazing service while dinning in and food was awesome great price and great atmosphere! Really recommend this place to stay for vacation ! Has 2 pools and food is great ! Amazing spot recommend to anyone

I love this resort and have been coming for many, many years. Our favourite thing about this resort aside from the obvious beauty, are the staff. The service and friendliness is incredible. Specifically, I would like to mention, Raul, Neto, and Gabrielle. They truly go above and beyond! Thank you!!??

This was our 4th trip to Costa Sur. Each time the service staff is outstanding. Too many to name them all but Neto is truly a class act. He's professional, personable and works so hard. Santos, Alex, Erik, Raul, Juan, Paola and Ivette are so friendly and will help you with whatever you need. Can't wait to see them again! The bellhop(s) are great as well. Very helpful. The front desk crew are a step down from the service staff. Friendly when you arrive but lacked providing some information, like putting a credit card on file so you can start a tab in the restaurant and bar. Checkout was slow! Additional staff should be able to assist during the busy times as guests try to properly time their transport to the airport. The timeshare staff are friendly at first but when you decline the tours and their sales meeting they are not helpful. We love the smaller size of Costa Sur. Perfect place to relax without all the hustle of a larger resort. I learned Costa Sur has been around for roughly 40 years. There are plans to upgrade the hotel. The place could use a facelift. Plumbing needs attention. Gym could be larger with better equipment. We hope the new ownership partners keep prices reasonable as we hope to return! We met one of the owners (John), he was very personable and spent time meeting many guests. We had a great time at Costa Sur!!

Nice place to vacationing, crew excellent. Ivette paola marco and rest of crew in restaurant. I'd like restaurants were 24/7 or at least room service were. Try to use bracelets as key to rooms and safe box I invite you to go and try food on chart. Wish you well.

We have been visiting Costa Sur for several years and always enjoy our stay! This trip, they were doing upgrades to the lobby and entrance way. All construction was done within a few a days and with little to no inconvenience to the guests. The property is due for some upgrades, so we were happy to see that happening. The staff is always amazing to see and they remember our names each time we come. The service is always above and beyond. Raul, Erik, Ernesto, Juan, Fabrizio, they all are wonderful!! We look forward to coming back next year!