Costa Sur Resort & Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

2530 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

First time in costa sur

715ramiroi on Jul 02, 2022

One of the best hotels I’ve been the workers are the best some of the kindest funniest people ever so easy to get along with. 10 out of 10 service. Okimy helped the most with being safe and comfortable with the kayaks and activities

TripAdvisor users rated this property 4 out of 5

Many times at Costa Sur, going all the way back to when it was Costa Vida, this trip only 4 stars

lazybs (Star Valley, Arizona) on Jul 01, 2022

We love this place and all the wonderful people, this trip especially Yaneth our housekeeper / maid that went out of her way to make this stay comfortable!! All the servers at the Barefoot Bar are also greatly appreciated!! This trip however there were two issues during our stay, first the A/C went out and maintenance had to fix it which was done very quickly. -1 star * The second issue is a recurring problem from late last year regarding that the laundry machine used for guests clothing is still broken and employees informed us that there is no plan in process to have it fixed. For our next trip coming up in November 2022 which will be for three weeks, we will need to either locate a laundry in town, do our own laundry in the kitchen sink or pack enough clothes for three weeks so no laundry is required.

TripAdvisor users rated this property 5 out of 5

First Time at Costa Sur

P2216IVnancyg on Jun 26, 2022

First time at Costa Sur Spa and Resort and experience with service was exceptional. They have a medium size pool, older and newer tower available. I guess we stayed at the older tower which needs renovations. Would definitely recommend they upgrade as you could hear all the noise from bedroom and bugs get inside room because you cannot fully close windows. Okimy is an awesome guy down at the pool area. Shout out to him! We needed anything he made it happen for us. Very nice guy who recommended us places to go to! He brings out all the games like bingo, guessing games, etc. Definitely ask for him at the pool/bar area !!!

TripAdvisor users rated this property 4 out of 5

Amazing balcony view!

Arazar005 (Madera, California) on Jun 25, 2022

There were a few things that stopped me from giving a 5 star review but for the most part our stay was great! We stayed in room 715. Which had an amazing view of the ocean. All of the staff was very friendly and polite. Especially housekeeping. Our housekeeper Martha was absolutely on top of everything and anything that we needed from fixing up the room before our arrival to having it spotless every single day of our stay. Fresh towels are a must for me and she delivered. The pool area is very nice and family friendly. Although the beach did not have much sand to play in it was still nice to have that little bit of private safe ocean for my boys to swim in. I would definitely recommend staying here and if you do I suggest you request Martha as your housekeeper. ??

TripAdvisor users rated this property 5 out of 5

Timeshare Visit to Cost Sur Resort and Spa in Puerto Vallarta

284daddyg on Jun 25, 2022

We have only been here two days, but I could not wait to the end of the week to share how much we enjoy this resort. By way of introduction, we have been doing the "timeshare journey" for 36 years. We are expats and have been living in Mexico for 8 years. This a fourth visit to Puerto Vallarta...our favorite resort in Mexico. We are traveling from Cuernavaca, south of Mexico City. We are using an extra vacation week through Interval International. June is off-season and we are in the "rainy season" (June through September), so we get to enjoy the cloudscapes and watching afternoon rainstorms from our tenth floor view overlooking the bay. All rooms have ocean views, here. That feature really sealed the deal. For us, there is no need to go into town (five minute taxi or Uber ride). We visited downtown on our first visit to Puerto Vallarta and will do so, again on a future trip when we will be staying downtown. I recall reading previous reviews where folks said the "food is great." Well, it is far beyond great. "Exquisite" is closer to the mark. We did the "special dinner" last night, entertained by Allouette and her wonderful violin playing. I will be enjoying her performance, replaying it in my mind, for some time to come. I did not notice much discussion, in previous reviews, about the timeshare presentation. That, in itself, is an indicator that it is not an issue at this resort. We began our discussion with our timeshare salesperson (Leity) with the measures we took to avoid the presentations at the Vidanta resorts in Puerto Vallarta and Nuevo Vallarta. She smiled and said said "Oh yes....you buy or you cry." Well Lety gave us exactly what we were looking for - the offer without any pressure. Thanks Lety. We bought some water shoes in the store off the lobby and are looking forward to a swim in the lagoon formed by a breakwater - just off the beach. We will be back here again. The Gottschalks

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