TripAdvisor Traveler Rating

The resort staff went above and beyond in response to the Drug Cartel attack in Puerto Vallarta. In a very difficult situation they were more than kind. They did their very best to provide accommodations to all guests during the lock down. I can’t thank them enough!!! They all deserve raises! I’ll come back next year.

I have been staying at Costa Sur for last 20 years. The view from balcony is unbeatable. The staff understands the limitations of services and I do see a few improvements each year.

The staff at this resort are unbelievable! Five stars all the way. Following the unfortunate events of February 21-22, we were made to feel safe and comfortable. The staff went out of their way to make sure we were treated with the utmost kindness in a difficult situation. Hats off to Laurie and her wonderful team. We highly recommend Costa Sur for your vacation in Puerto Vallarta.

My husband, sister and I stayed at Costa Sur Resort during the upheaval experienced February 22, 2026. I cannot express how safe we felt and well taken care of. The staff that was able to get to work pitched in on every level, maintaining a calm and friendly environment. Their attitude reflected the true Mexican spirit. Costa Sur staff handled all situations with pleasant smiles, never ending energy and cooperation. The motto here is Welcome home and it was very evident, even in a less than ideal time. I highly recommend the Costa Sur Resort!

Nice fun pool with activities & location was what we wanted. Large room has a full ocean view but was dated. Impossible to reach a human before we arrived