(Los Angeles, California)
Jul 26, 2021
We celebrated our five year anniversary at the resort and we could not be happier with the entire experience. The food was phenomenal, the service was excellent, and the accommodations were absolutely wonderful. We definitely highly recommend. We will for sure be back in Puerto Vallarta in the future.
Fernando is a star!!
Jul 26, 2021
Great customer service by Fernando who’s a supervisor at the hotel. Expedia had botched our reservation, but Fernando was able to make our experience so much better by changing us to a better room. Thanks Fernando.
Jul 19, 2021
Everyone was very helpful and friendly from the front desk to waitress and maids. Enjoyed the variety of food and serving portions. Hotel was kept vey clean, It made our stay there very relaxingly pleasant .
Worst hotel stay ever
Jul 17, 2021
The room had air conditioner had very poor circulation. The water was turned off Hotel wide! The food was bland, never ate one dinner while i was there ate breakfast twice not impressed. The rooms are comparable to a low budget hotel in the states.
They never fixed air conditioning and didn’t give a new room
Jul 16, 2021
Bad service they do not take care of room issues I stayed for 4 nights and they never moved us to a new room they were expensive and poor service really bad experience they also forgot to put towels clean our room for two days and never went to pick up our laundry!!