TripAdvisor Traveler Rating

It was our first visit to DR and we already felt like at home. Since the moment we checked in with the help from Alfredo (providing the perfect front desk service with a warm smile, very welcoming and attentive to guest's needs), through housekeeping staff, waiters greeting guests with smiles, to grounds keepers making sure the beautiful plants, palm trees and lawns are lush and green, we are very much impressed every step of the way with Majestic resort. Such a great team, beautiful place, excellent food and drinks combined with the perfect weather already made us dedicated guests for years to come and Majestic promoters in both New York (our home town) and Poland (our family roots). Thank you all for great work and making our vacation a memorable one. Best regards, Peter & Edyta Pfisterer ps - the resort doesn't accept dogs but Eduardo (guest services manager) processed our inquiry regarding our service dog and made sure our arrival and check in went fast and easy. ps - and the honey offered during breakfast cannot be any fresher than this (straight from the bee hive - see picture)! ps - animators team will keep you all fit and entertained from 9am till midnight))

I was referred to this resort by a travel agent. She thought that it would be a great fit for someone traveling with teenagers. I will say that my kids had a great time but I would never return. The grounds keepers work very hard but the resort is dated and needs a lot of work. Parts of the bridges over the pools were breaking, and the tiles all around the pools are broken and super slippery. I watched so many kids and adults slip and almost fall. The bartenders are also the wait staff for the pool so you would often have to walk to the bar to get a drink. The pool was always filled with lots of debris. The food left a lot to be desired. The buffets were pretty gross! You have to use the same spoons or tongs for multiple items so if you have a food allergy good luck. The food choices are poor and most days I would just eat a roll. I read a lot about people getting sick before leaving. The tables aren't cleaned between guests and I had to ask for a new tablecloth at the main buffet because they sat us at a table full of crumbs. Forget getting a beverage at the main buffet as well. We would sit and wait in both the morning and night. Finally, we started bringing in drinks from the outside bars. The rooms are super dark and don't have enough outlets. The light over our sink was always flashing like a disco light so I needed to leave it off. They never provided hand towels or washcloths EVER! The staff asks you to leave great reviews and will sit next to you while you do it.

I stayed here on vacation with family. Really enjoyed the stay. The activity staff is great and hard working especially Edgar (Tarzan), Richie and cc’s cola . The bar staff Adderly, “Baby Jesus” and Carolena. They made the trip enjoyable!

We enjoyed ourselves so much at the Majestic Colonial last week. Samy from the Animation Team was excellent. He encouraged my family to join the activities and games. We had so much fun. He made us come out of our shells and have a great time! We played games by the pool and at the beach. We danced the night away. He also made the foam party a great time.

First and foremost, this most definitely is NOT a 4.5 star hotel. Its rooms and some other common facilities are tired and not maintained properly. We arrived after an 11 hour flight and 30-minute taxi journey, tired and just wanting to go to our rooms. We had to wait over 40 minutes for our butler to show us to our room. This process took a further half an hour as we were grouped with other people for the introductory talk, which given some of our group were Spanish had to be delivered in two languages, further delaying our reaching our room. Once we got to our room we found that there was hardly any water pressure in the shower, the sheets were threadbare in places, as were the towels, and the railings on our balcony were downright dangerous. It was not until the second week that the water pressure problem was resolved. Part of the reason for booking this hotel was the promise of "six restaurants, five of which are a la carte". This is nonsense. The La Gourmet restaurant was distinctly average on our first visit. The air conditioning was not working properly and we left feeling dissatisfied. On our second visit, half the items on the menu were not available. We noticed that many people were leaving without finishing their meals. The advertised steak and fish restaurants are not separate venues but are merely part of the same beachside location divided in half. At lunchtime it doubles as a buffet. Our experience is that the service in all facilities in this area was slow. We waited 10 minutes on one occasion to be served at the bar. I suffered food poisoning from the lobster in the seafood restaurant, leaving me unable to leave my room for two days. The food in the Japanese restaurant is excellent, but the show put on by the chefs, though entertaining, precludes any conversation. That left the buffet, where the food was generally good and the staff were excellent. In fact, apart from the beachside area, the staff were outstanding, especially the barman, Leandro. Bored with the food available to us, one night we ordered room service. It was over an hour late and edible owing to it being left under cling film. The spirits on offer were local and of poor quality. Branded labels were sometimes not available. As for the other facilities, the gardens were superbly maintained. If the other facilities in the hotel were as well maintained it would be worth 4.5 stars, but they are not. The lazy river pool is in a poor state, with many mosaic tiles missing, the lifts were frequently out of order (we were on the fourth floor) and stair posts were damaged and could cut someone if they were not alert. The entertainment was okay, though the second week's programme was merely a repetition of the first. Towards the end of our stay we were approached by our butler with an envelope. He explained that he understood our stay had not been as it should have been and that the management wanted us to accept 120 hotel tokens to be used at the spa as compensation. When we opened the envelope we discovered that it contained a form inviting us to sign to say that on our return we would not post anything on social media and, in effect, not complain. We took exception to this negation of our rights and refused to sign. Opinions vary, but there is no way in which this hotel can be viewed as being 4.5 star and we recommend that people do not make the same mistake as we did.