TripAdvisor Traveler Rating

This review was somewhat difficult to write as there are good and bad points with regards to this resort. This was my second visit so I knew for the most part what to expect. Staff i interacted with were pleasant and courteous. food at the buffet and a la carts were ok..i didnt expect 5 star so i managed my expectations. Plenty of loungers and shade; no issues on the beach or pool. The area where the resort fell short was cleanliness. We stayed in a club room and experienced extremely poor room cleaning, toiletries replenishment and on 3 different times no room cleaning what so ever. I reached out to my butler as well as the club lounge workers but other than "do you want me to send someone" at 8-9 pm the issue repeated itself. When the room did get "cleaned" it was a quick sweep of the floor near the patio door, bed made and a few new towels given..I do tip daily. The same pieces of dirt remained on the floor in the bathroom area for days..there was no real effort made to clean room..at lease in my case. At one point the room service guy delivered food at 7 pm and walked in room saying..oh no room cleaning? that was one of the days they didnt show up. Empty toiletry bottles were gathered just inside the shower door never removed..in fact I dont believe the shower door was ever opened or the shower stall cleaned. Day 5 I finally removed the half dozen empty bottles and put them in the sink thinking that it would prompt replenishment..nope. Bottles were removed without replacement. I again when to club lounge asking for some but nothing was provided. There seems to be a lack of consistency on service offered..turn down service was done twice, on 4 different occasions at approx. 9:15 pm they came to door exchanging towels then other days nobody showed up. I really dont care if there is turn down service or towel replenishment at night but some consistency would be good. Now the biggest issue..on day 11 of my vacation we decided to go to the Mcjestic to grab a bite to eat. We were standing at the outside window looking at the menu board, one of the staff was standing at the left of the counter sneezing on their hands, blowing their nose and touching product. I commented to them that they should not be in the kitchen; they totally ignored me. Another worker said we needed to go inside to order..we went in and the same worker moved to the food prep area and continue to cough and literally pick the wax out of his ears over the plates. I said to the worker who was going to serve us " he needs to get out of the kitchen" I actually said this 3 times. The sick worker ignored the other worker initially then finally left the kitchen. I find this totally disgusting, unsanitary and disrespectful to no only paying guests but to their fellow co workers. There are enough virus around without the added potential of it spreading thru total neglect of people. Hand sanitizer bottles are at restaurants but not dispensed, this should be something that is done by staff when anyone enters the restaurant. Individuals doing it themselves it hit or miss and just is a waste of time..if there are only 10 percent of people doing it it already a loosing battle. I hope management sees this and steps up and addresses these issues...I would really love to have a conversation with a representative and not just a boiler plate response which is what I received after completing the survey.

We just returned from the Majestic Colonial. It was a wonderful week. All we wanted was to relax, and that is all we did. We did nothing but go to the beautiful beach and relax in the pool. We stayed on the club side and thoroughly enjoyed our stay. All the staff was friendly. July and Katia, the pool bar bartenders were fantastic. Our Butler, Agapito worked hard to make sure out needs were met. The night show were just okay, though the Circus performance was very impressive, and we also had a great time at the evening Beach Party. Great time with everyone dancing and having fun. The Japanese and French restaurant were great, while the other restaurants were just okay. Final note the pharmacist, Estonia was awesome and if you forget toiletries, lotion or have medical needs go there. Prices were reasonable too. We would go back. In fact we met many couples who had been to the Colonial several times.

I enjoyed our stay. Good service, excellent beach. Almost everyone is helpful and friendly. We enjoyed a couple of the shows and our Butler Jesus Hernandez was excellent. We also like the staff at the Dominican / Mexican themed restaurant. Tommy and I believe his name was Juan really enjoy their job. It is evident. We only had one bad experience. I was VERY unhappy with my treatment at the Gourmet restaurant at the Majestic Colonial on February 21, 2026. I felt treated like a child. I just think some coaching would be a good idea for the staff of that restaurant. I did not experience anything like that anywhere else on your resort. 1. For The Gourmet restaurant, I suggest you send a reminder that pants are required. Many folks showed up well dressed but in shorts 2. The staff should not point at sign to prove that pants are required: I believe you 3. When you cannot find a reservation a. Make it work somehow. “Go see guest services” is not an appropriate answer. b. All evening there were several empty tables: There was room for us even IF there had not been a reservation for us. Try to make it work. 4. When you ask the name of butler who made the reservation, do not roll your eyes: the butler was right: there WAS a reservation. In the end another person working there had to find the reservation, which was there on the sheet 5. As I left it was my perception was that there were remarks said about me behind my back as i was leaving by the staff. This is not appreciated either. I do not treat my guests that way at my home. To contrast; my experience at the Dominican / Mexican themed restaurant was great: The greeting, treatment by the staff, and the personal greeting we received the second time we went there. Tommy and Juan I believe. Great folks there. The folks at the pool in the adults only section near the beach were great as well. Thanks for everything. I would love to hear from you. Gord

The Majestic hotel is a wonderful resort. I've stayed there 3 times. Danny was a great butler. He took care of all our needs reservations, WiFi issues and made sure our room had all necessities. I would like to say that he has been my favorite butler.

We had an amazing stay at Majestic Mirage Punta Cana, and the highlight of our trip was our personal organizer, Javier. He was incredibly helpful with everything we needed, no matter the time of day. Morning or night, he was always available, professional, and ready to assist us. His attention to detail, kindness, and dedication truly made our vacation stress-free and special. Javier went above and beyond to make sure everything was perfect