TripAdvisor Traveler Rating

When initally making the reservation for my family, we booked it at the Majestic Colonial, we booked a 5 night stay with them as returning customers. Prior to arriving to the resort, we were notified that the resort would be under construction and we would be moved to their sister resort next door and have the same accommodations where we were traveling with our teenage daughter, which was ok. Upon arrival, they had overbooked the resort and we were placed in a different room that was not what we were promised. After going back and forth with the front desk staff and very rude managers, we were told that we would get the room we initially booked with a refund to our inital form of payment for the two days that we were in a less expensive room. It has been over a month without any response nor resolve from this issue. I have emailed their customer service as well as have attempted to call the resort directly for some sort of update on this issue. The resort staff told me, "keep emailing, and be patient". I have sent multiple emails to their customer service with the latest email being sent 4 days ago with NO response. I recommend if you stay at this resort get your refund PRIOR to checking out, due to their in ability to respond to their customers in a timely manner.

Sorry for the late review. Maybe it will help with planning for when Majestic Colonial re-opens after renovations (couldn't find the completion date). Travelled in November, right after hurricane season ends. The need for renovations was starting to show - in the pools and our bathroom - but otherwise a fantastic resort, with helpful and friendly staff. Our concierge Marcelo was attentive and great at making recommendations for meals or activities. The beach restaurant was the highlight - breakfast and lunch buffets served, then a la carte for supper. The main buffet was better for selection, but the seafood and steak options were great at the beach restaurant. Service was friendly and efficient. Though not a lot of more casual food options. The upgrade to the Adults-only side and concierge service was definitely worth the cost. Pluses included a stocked room fridge and a couple of hard liquor bottles in the room. Almost all the bars had top shelf liquor - it wasn't hard to find if the pool bars didn't have what you wanted. We would probably upgrade to Majestic Elegance or Mirage, mainly for the increase in restaurant options.

This was our second visit to Colonial and it is hands down our favorite resort. The beach is beautiful and well maintained. Food is decent and always available. Service is always top notch! We had Alex as our butler for our stay and she was INCREDIBLE!! I really hope she will be back when they reopen from renovations. She went above and beyond for us and made sure to check in with us every single day and was super responsive to messages. Alex made our stay even more enjoyable. Alejandro was also a rockstar! He provided us with great service and really went out of his way to make our dining experience special. We will be back next year and hope that both of them will also be there!

We just came back from our 5th time at The Majestic Elegance, The Club in Punta Cana and we are already planning our next trip there. Our butler Juan M and Osvaldy took good care of us for the week. The staff our like are second family. Our Housekeeper was wonderful, our room was always clean and tidy. The room bar guy always made sure we were well stocked water, pop and beer and munchies. The pools were always clean, the pools guys, Joel and Samuel were always busy keeping things tidy, always had towels and making sure quests are happy. Our beach bar staff were amazing, Santa, Maxima, Angelina, Adelio, Martha, Maitra. Never had to wait to long for a drink. The meals at the Resturants were very good, no complaints. We do want to give a special Thank you to the following people who took good care of us. Flavors: Oscar, Anthony, Pedro,Darlene, Jorlin,Jose. Steakhouse: Franklin P, Anthony, Breilin, Darleni. Although we did not get everyone's name, a big Thank you also for the great staff in The Limited, 9 Doors and II Bottaccio. Our Romantic Dinner under the stone gazebo was perfect. Our Waiter, Andres, for the dinner, was exceptional and the meal was great. The Staff working the lower lobby bar were exceptional, never waited long for a yummy drink. They are always so happy and accommodating to everyone. Also, try the Spa, we had a 55 min relax massage and it was like heaven. It is really worth going. All in all, another perfect, relaxing vacation. See you all soon again.

Our family experience could not have been better. The check in had a few hiccups but after that it was absolute perfection. From the food, entertainment, pools, beach, rooms, etc. They were all amazing. But what made it over the top, by far was the staff. There was not one person that didn't make you feel like you were part of the Majestic family. From day 1 to day 7. From our amazing butler Melvin to the Club CCC(Maxima,, Angelina, Santa) Joel(Texasion) The bartenders in the main lobby the day we left(Rosa, Caroline). Ramone, the man that made my omelet every morning. But one of the most memorable people, was the man that ran the pasta bar in the Flavors buffet. He made the most amazing pasta dishes. And they were always(Yummy,Yummy). He had the most amazing and genuine smiles. I wish I had gotten his name because he deserves major recognition. I could go on and on. I can't wait to go back.