El Beso Adults Only at Ocean El Faro reviews
772 TripAdvisor reviews
Paid thousands to be mistreated 7 days
Danielle K on Oct 28, 2024
This is literally the worst place I've ever visited. To look at the place, it's beautiful for sure. But everything else is terrible. If you're an attractive blonde, you'll be seriously mistreated by the women that work there. They are full for reservations every night while the restaurant stands 3/4 empty. They open MAYBE 5 tables to be booked online so it ALWAYS says full. Everyone is demanding of tips, not appreciative. Literally demanding. The coffee people couldn't move slower or they'd go backwards. Massive line every morning and they are incredibly unhappy. Gift shop ladies - I bought the wrong bug spray, realized within 60 seconds of walking out of the store and they wouldn't let me swap it. So another $20US I had two bug spray for $60CAD. I begged our air Canada guy to switch us to another hotel and he ignored me the rest of the trip, after originally committing. I even offered more money! I just wanted to get out of there. I escalated to air Canada after... This resort looks beautiful definitely... But the people are brutal. I'll never return and warn everyone who is going there to avoid it, unless you want to be spoken to and treated like garbage.
Can’t wait to be back!
jenn97 (Central Newfoundland) on Oct 25, 2024
This is my favourite DR resort!! The food, drinks and atmosphere were amazing! The entertainment staff made the whole experience! So many fun things to participate in! Alejandro and Wanda made us feel so at home and because of them we will be back again! 5++++ stars!
A Piece of Paradise
stato42 (Gorey, Ireland) on Oct 12, 2024
A Very Well laid out resort . We paid extra for the Privilege and it was well worth it . Our spacious apartment faced out onto the beach and what a beautiful view to wake up to . Elizabeth was our Butler . She was absolutely amazing . She loves her job and it shows in how she goes about her business. Nothing is too much trouble and any minor issues were sorted with the minimum of fuss . She was amazing and organized a Wedding Anniversary meal for us and personally decorated our room . My words probably don't do Elizabeth justice. As I said to her 11/10 . She truly is a massive asset to the hotel and is a truly amazing genuinely lovely hardworking person . Our favourite bar was El Beso Beach Bar . Dauri , Gabriel , Emanecio and Yelbin provided excellent service and always with a smile . I was known as the Maumajua man ...If you know you know ??. Mario and Dulce at Lobby Bar provided Excellent Service and always with a smile too . Our Favourite Restaurant was Blue Moon . The Rack of Lamb is to die for with Excellent Service from Irmely . Hector provided excellent service in Privilege Restaurant. Issac and Celia provided Excellent Service in Pez Dama Restaurant. That was our favourite spot for breakfast and evening meals were good too . The Japanese Restaurant was very poor ...terrible service . Italian Restaurant was ok . Snack Bar was fine for a quick bite to eat . Wanda was a breath of fresh air around the resort . She really got the place going . I really enjoyed her Aqua Aerobics classes . Daily restock of Mini Bar was hit and miss , mostly miss to be honest . I could say a lot more about this wonderful resort . Ignore the negative reviews . They are totally false . I would rate this resort as 4.5 out of 5 rather than 4 but there is no option to leave that rating . I would return to this resort in a heartbeat. It is most definitely the people who work there that really make it !
One week stay at El beso
Neethu S on Sep 23, 2024
I recently stayed at the El Beso El Faro property and found the staff to be exceptionally polite and helpful. The food was amazing, and the premium member spots were excellent. The hotel itself is quite large and offers a special beach area for premium members. Upon arrival, they will likely try to sell you a membership. While becoming a member does enhance the level of service you receive, the sales pitch can be somewhat embellished. They may promise you an amazing room with the best view at any H10 property, but this isn't always the case. The premium member experience varies across different H10 properties, as the service is not standardized—only the property layout is consistent. They will also differentiate between "premium" and "privilege" memberships, but in reality, they are the same. They will give you a tour of a standalone unit and promise that you will always get that studio as a premium member. However, these units do not exist at other H10 properties, and room allocation is at the discretion of the individual hotel management. You will find no significant difference between an upgraded privilege member and a regular member. Upgrading your room upon arrival is often a better option than becoming a premium member, unless you plan to return to the same hotel for all your vacations. The contract terms and the way they are explained can create an expectation gap. Additionally, the beach is quite rocky, which is something to be aware of.
Wonderful vacation
newfiejane (Whitby, Canada) on Sep 21, 2024
My review for le beso: Stayed from Sept 14-21@ le beso side adults only building 11 right beside noisey pool on le beso.. (no upgrades) and everything was wonderful. Food & drink service: Didn't try the room service The buffet mercado was ok, but didn't eat there again- always went to pez dama for breakfast was so much better ! Booked evening dinners- steakhouse, not bad, steak was tender but very fatty. Sakura was awesome ! Unfortunately couldn't get to book any others like Blue moon & margarita always no booking on app no matter what time you tried - 5 mins before 8am or 8am, nothing left ! Ocean burger by the lazy river was so good! Route 66- best fries we had rib, was very tough but the salads were very tasty! Mike's coffee - outstanding! Frozen ice cream cappuccino just delicious! Chocolate monkey was delicious @ lazy river bar! - best coco Loco at noisey pool on le beso, the quiet pool le beso their slush machine no working- just ok drinks they do them in a blender. The room was great in building 11, the safe didn't work- & I didn't ask to fix it has we had our stuff locked with tsa lock in suitcase everytime we left room. ( has I heard before I came about so much theft) We used locked suitcase no problems! But .. I will add there was Corp here a few days back going around the resort the people seem to have changed since then more smiles -more Hola .. not that it was bad before thro... I dunno if with complaints I've read for last 6-7 weeks before arriving about theft & staff had anything to do with that? ????? The beds & pillows are so comfortable! Leave some $ in fridge they will stock it well! , although we had 1 day nothing, hubby called front desk they came within 15 mins to stock ! The rooms are very damp, but damp rid for room, makes a world of difference! I had 2 but really 4 would have been better for a week. The lazy river was the best! So relaxing yet enjoyable also, bring your own floaty has there isn't many owned by resort that I saw anyways ... then just gift it to someone else to use. Can't say muxh about the beach didn't go there foe a day just went to take some pics heard it was rocky . But... the Lighthouse go up and take video and pics .. what a view - there is a elevator instead of stairs . They have a magic show on the beach one night - awesome! & pool foam party -el beso noisey pool .. it was good also. I can't say anything about el faro, although we are allowed to use that side also we didn't. If you lose ur key bracelet =$150... so if anything at all goes wrong with it go to front desk to replace it for free.. Towels they give u a card - if not returned its =$20 on checkout. There is a train that goes around the resort...hop on - hop off ! Plus there is carts that will take u wherever also. They have a ice cream place in the square but only open at night ! ... unfortunately. They play bingo at night also near the ice cream shop. There is a bowling alley, sport bar, disco & theartre shows- didn't get to do these ?? All I can say is, upon booking here and for the month till arrival I was very skeptical & considering changing resort with all the bad reviews. ... but I'm glad we came to celebrate our 24th anniversary ( although I emailed the resort prior for any perk/ courtesy for that special day and got a email back it was noted on our reservation- this resort done nothing for that day has a perk - show the $$$ yes , but nothing courtesy even with them being aware, which was kinda shocking) But all in all .. we had hot weather, 10 mins of rain in 7 days ...some kind smiles & friendly holas. we had a great time ! Take the bad reviews lightly cause bad stuff doesn't happen to everyone - just lock your suitcase is the better bet then the safe in my opinion Hope this helps some ppl feel easier about this resort, we basically loved everything about it ?? Well I return? probably one day, now that I experienced it first hand myself Go, relax & enjoy ! Tipping - We did everywhere, but more to the ones that truely appreciated it & made it known. Most times didn't give u better service if u did tbh!