El Beso Adults Only at Ocean El Faro reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 4.0

757 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Loved our stay at El Beso

Jennifer V on Jun 24, 2024

Honest review from 5/28-6/5 We (husband and I, celebrating 25 years) loved our trip to Ocean El Beso and let me tell you why. (Coming from an American) ???-Hotel was very nice. Staff was very friendly (and good looking if you're there for that). We never met anyone who wasn't very polite and smiling. The grounds were very clean (watched employees always cleaning the exterior, including even the exterior of the buildings with a mop on a very large pole to clean atleast 10 ft above). They pressure washed all the door areas one morning while we were still sleeping. I had read all these horror stories of mold. We never saw or had any. Yes there is moisture but it is the carribean. We just kept our A/C running all the time set at 70 degrees and brought 2 damp rids with us (which both ended up leaking but they did collect water). We never kept any doors open. The A/C is triggered on when the slider is shut all the way, otherwise it will not turn on, so if you go out on your balcony make sure you shut that heavy slider. Speaking of the slider, I think we were the only ones who struggled with our slider opening and closing. ??-Room was beautiful. We loved the comfy bed, all the pillows and the space we had. We had a swim up room (17104) and used the pool daily. It was so nice to have our own area right outside our room. The pool was cleaned atleast weekly, but possibly more. We used it in the evening after the main pools closed at 6pm. We did have some issues with the toilet not flushing well and continuing to run. We also were shocked to be channel surfing at night and to come across 2 porn channels. I'm not sure if the El Faro rooms have those channels, but I'd check before letting your kids watch tv. There are only around 4-6 English speaking channels, so I would suggest packing a FIRE Stick. (Which we brought thanks to other reviews). Maid service came a few times but if they hadn't reached our room by the time we went back to nap, we'd just call the front desk for towels and had them delivered in 30mins or less. We never used the safe, but instead hid all of our valuables in our luggage, that we then zipped and put out of sight. Never had any issues with theft. ??-Beach was ok. Plenty of chairs or hammocks available. People do walk around on the beach trying to sell things, so just nicely tell them no and they go away. The sand is a golden color (not pure white) and it isn't soft like baby powder. There was some garbage that should've been picked up but nothing bad. We never actually got in the water, but went to the pool if we wanted to get wet. I do wish the water was a clear, turquoise blue and it was not. ??-Food was really good. We really enjoyed Sakuras (went twice), Mikes coffee and Pez Dama (El Beso only buffet). We only DISLIKED two meals and that was room service (which did arrive in 45mins or less and was warm) and the main Buffet. I've never had an amazing desert at an All Inclusive Hotel. The sweet item I liked most was the ice cream. Getting dinner reservations was easy. Set an alarm and wake up at 7:58am. At 8am start requesting and refreshing until it pops up with available times. Usually we had a reservation by 8:02am and fell back to sleep. Use the App. ??-I had read all these reviews about tarantulas and snakes. The only thing we ever saw was the kittens with their Mama. I looked forward to seeing them nightly on the way to dinner. People brought her food and water daily. We did place a bath towel under the door every night before bed, just to be sure we didn't have anything crawling in since we were on the ground floor. ????????-This resort is HUGE! We were closest to the beach so walking to dinner was far. Once, we did wait for the tram because it was down pouring. We always enjoyed the walk back in the evening after dinner. ??-We never felt unsafe at this resort. In fact our building backed up to the side of the resort with all jungle. Not only is there a very tall chainlink fence with barbwire, but there was always a security guard standing outside our building, who would keep watch and call the tram for you. We brought approx $300 USD mostly in $1s and $5s and used about $150 total. We typically tipped $1 per drink, $5-10 at dinner and then $10 for the transfer. ??-Weather always called for rain, but only rained all day one day. It was a nice break from the sun. Usually it rained HARD at night, but we were always back in our room by 9pm or so. Bring sunblock and Aloe spray. The sun is intense (more so than Cancun). We'd give this resort at 9/10 and return again. Any questions, please ask.

TripAdvisor users rated this property 3 out of 5

Staff are an issue

A4468Jay on Jun 11, 2024

Day 2 of our holiday and it’s been great during the day. At night, it changes due to the service of staff. We attended the buffet restaurant for a second night and the service for regular drinks was shocking. We had finished 2 meals each before our diet cokes came. We decided to attend the paino bar as El Beso guests. We asked for 2 Mojitos and were told no. No other explanation just a simple no mojitos. Now, there was fresh mint on the counter so that wasn’t an issue. Is there an issue with staff making Mojitos because it takes a little longer than normal drinks and they simply cannot be bothered? Why offer Mojitos on the all inclusive menu if the staff turn round and say no, with no explanation? We were also told no Mojitos at the El Beso adult pool bar. I hope this can be rectified otherwise it’s a downfall of the hotel, offering services that can’t be accommodated.

TripAdvisor users rated this property 5 out of 5

Great entertainment team

Jesselyn F on Jun 10, 2024

We spent a week at ocean El Faro and I will say They had a Great entertainment team! We loved Wanda and Enrique they were absolutely amazing! My husband had been looking for people to play dominos with and when he found them they joined in and made his experience even better!

TripAdvisor users rated this property 4 out of 5

Nuce but Don't book privilege!

Getaway34462522963 on Jun 07, 2024

Booked adults only Royal privilege suit ocean front. ROOM was awesome...had a few issues ( broken tv,clogged shower) but nothing to ruin your vacation about Cleaning staff did an excellent job. Really nice resort. Nice pools, nice restaurants, and nice staff for the most part. Just DO NOT book privilege, you will not get what you paid for.... -There are kids in the adult sections -Non privilege guests in the reserved areas on beach and pools. -No food service at the pools -All restaurants have kids -No concierge service at pool (you do get good service but it's the same as all other guests). -Concierge at the beach was great but had to serve all the guests( not just privilege) They also make you use the app for everthing but it is not up to date. I would recommend the hotel but like I said before dont overpay for services you won't get.

TripAdvisor users rated this property 3 out of 5

Disappointing

John L on Jun 03, 2024

In summary El Beso was disappointing and I would not recommend it. • Until recently, I was a RIU client for many years • My first H10 resort vacation was at Ocean Blue and Sand in 2023 • Based on its excellent food, good facilities and service, I decided to try H10 El Beso Adults Only Facilities • overall, the resort gives a positive initial impression; pools and grounds are clean and well kept • the resort is built inland vs along the waterfront necessitating long walks for minor items • the narrow beachfront is full of rocks and unusable • local ice dispensers are not available for in room use (another long walk to get some) • my room smelled musty from day one; a few days later, the ceiling leaked rainwater and plaster fell from 2 ceiling locations • the shower leaked water into the bathroom area making a mess and 1 sink did not drain properly • building fire alarms rang almost on a daily basis and were ignored by resort staff who instructed guests to just ignore them Food • the El Mercado buffet food is so, so; nothing near the quality of Ocean Blue and Sand food • the Margarita and Pez Dama restaurants provided better food • many of the same dishes were offered on several consecutive days at El Mercado • Mike's Coffee had nice coffee and pastries Service • despite repeated assurance of a prompt room change due to the ceiling leak, neither Johnathan or Nicky at the front desk followed up, the porter was sent to the wrong room and did nothing when he didn’t locate me despite having my room number and phone number • it took almost 4 hours to have me moved to the next building at 1:30 am • resort shuttles would only provide rides for privileged guests (see long walk comment) • lack of/poor service at El Mercado buffet at breakfast, lunch, and dinner was the norm • repeatedly, El Mercado servers ignored new restaurant guests; most, but not all, were unfriendly and behaved as though they didn’t want to be there, unlike Ocean Blue and Sand • despite informing El Mercado servers of food on the floor, it was not removed and people repeatedly walked through it • however, the Margarita and Pez Dama restaurants provided good service and better food • pool drink servers were very good and very friendly • room hand towels and face cloths were only provided when requested and not replaced when removed • the mini-fridge was restocked every 2 – 3 days and not daily as advertised; coffee was not restocked

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