TripAdvisor Traveler Rating

This was one of my best vacations. The rooms were clean, spacious and well maintained; the staff were kind, courteous and attentive-even starting work before their shifts to take us to the ocean for morning sunrise at 6am. Our concierge, Maikey was amazing. Super patient and kind and funny. He took care of everything we needed and add such a personal touch that made it perfect

Beautiful resort and beach. The lobby is also fantastic with the majority of the staff very helpful. Johan in reception was very helpful with check out. I would say that weekends are exceptionally busy. Too busy for the resort to cope with and it does stop it getting 5 stars. We were turned away from the buffet due to it even being too busy. There were probably 50 people in the queue and it was crazy inside. Restaurants of an evening were all nice so no complaints there at all. Rooms were also very nice. I understand what people are staying about it being slightly dated but that isn’t an issue whatsoever as still very nice. The beach again is absolutely fantastic. The sea is crystal clear and the sand is extremely well kept. Good stay all round. I wish we knew about the weekends though and how busy it gets before we booked.

We had a great first visit at Melia Caribe Beach. The pools , slides, and beach area were great. The person who truly made our experience at Melia unforgettable was our butler William. He went above and beyond to make our stay superb, and it took his always less than two minutes to fix any troubles we came across. If we ever were to return to the resort, it would be because of his excellent service. Another person who took very good care of us was the waiter at the level riviera restaurant named Josephine(red hair). The only cons of the resort were that the rooms were slightly dated and some balinese beds had scraped paint. Easy fix, in my opinion. Otherwise, the stay was enjoyable.

The staff at the restaurants are very friendly and attentive especially at the Tartufo restaurant. Maribel, Ylsa y Miguelina were great especially with our kids. Everything is close to the rooms. If not there are vehicles always available to take you anywhere you need.

The dance and volley ball team was very engaging. They promoted relations with other guests and had great personalities. Yudelkis had excellent service in helping find volleyball players and creating an engaging environment.