Margaritaville Island Reserve Cap Cana Hammock, by Karisma reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 4.5
  • Value 4.5

1769 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Fun hotel with a few teething problems that hopefully will be fixed

Martin M on Sep 16, 2023

We chose the hotel for its design, positive trip advisor reviews and an article on The hotel was very nice and most of the staff were great and all were friendly. Staff worthy of note were Siomaris and Yuleidi at the JWB steak restaurant. Michael Nunez and Alondra at 5 o clock somewhere bar the adult pool. Amparo at breakfast in the Boathouse. Johnathan and the rest of the team at the Punch bar produced the best drinks in the hotel and had an infectious enthusiasm that made our time there enjoyable. The food at the hotel was a good quality, but there were limited vegan options. A few of the staff were very good at helping with options but most were not great and showed little understanding. There were many articles saying that this hotel was good for vegans but I would say it was at best ok and would benefit from having one option for each course labeled on the menu. There was a great selection of restaurants but it would have been nice to have more open. Kos and Rum runners were particularly good but Kos was only open for 2 lunches while we were there and Rum runners only for lunch times. Land shark brewery and grill was a great place to go and the brewer offers a nice tour. Unfortunately there was an issue with the brewery so there we’re limited beer options available. On the surface the hotel looked beautiful but was not always put together very well. When we first arrived the shower door would not open. This was fixed quickly but the door leaked badly leaving the bathroom floor wet after showering. The pool lining was very rough and could easily cause damage to feet. The entertainment team did a great job and performances were of a great standard. There was one member of the team in particular that made our trip enjoyable unfortunately I cannot remember his name. The gym was fantastic and well maintained and the coffee shop was a great place for excellent coffee and snacks. Although not part of the hotel staff Bernardo was always available to advise on tours and was always friendly and informative. Overall we really enjoyed our time and would recommend this hotel.

TripAdvisor users rated this property 5 out of 5

Caribbean Flavor

Trail49604333321 on Sep 13, 2023

The accommodations, staff and food was excellent. Our butler Jorge was so attentive. Every morning he would text us when he arrived and asked if if we needed anything. Multiple times checked in on us throughout the resort without feeling intrusive. His personality was calm and fun which made us relaxed right away. Dominica night was our favorite. Steakhouse was amazing. Boathouse was amazing. Raw fish and fried fish was so fresh! Every SINGLE DRINK was perfect ! Our standards are pretty high to begin…But they were able to meet and exceed my expectations. The facilities were immaculate. I was honestly shocked when I saw someone wiping /cleaning the outside of the trash bin - it was that clean. The last day they decorated the room and we were very sad we had to leave. Will be coming back again!

TripAdvisor users rated this property 5 out of 5

When they say "Family ", they mean it !!! So friendly!

timothyq144 (Jersey Shore, New Jersey) on Sep 09, 2023

We are not the most experienced travelers, however, Margaritaville is a must go! Starting our first moment "Wander"our Concierge set us up with a getaway of a lifetime! He set us up a surprise birthday day dinner for two in the Exclusive private dinning room! A 5 star meal, served with endless champagne and wine! Not to mention the Profesional soloist, and 4 piece band! All complementary! Absolutely amazing! Our Room was meticulous with a never-ending view of ocean and resort! With absolutely remarkable service! You must experience! A special thanks to Alvaro,Juan, Alexandria & Jorge! "Family" Tim& Sue (Q) Will be back soon!

TripAdvisor users rated this property 5 out of 5

Phenomenal vacation at Margaritaville

Lilly A on Sep 07, 2023

My husband and I came to this resort to celebrate our 33 years of our wedding anniversary! We didn’t know what to expect just that we wanted to have a good time!! I love Jimmy Buffet and that was also one of the reasons! From the beginning of our trip we met our Concierge Ara she was so helpful in making us feel so comfortable!! My husband rented a Bali Bed and that is where we met our EXCELLENT pool butlers!’ Johan, Narmi and Juan all three of them were AMAZING they were so attentive to our needs!! Our Butler Eramy is always making sure we have everything we need!! Last but not least our Bartender Alex knows how to make the perfect drink to end our night!! We usually don’t go back to the same resort but for sure we definitely will be back!!! Thank you all for this Amazing experience!!!

TripAdvisor users rated this property 5 out of 5

My anniversary

Kathy S on Sep 05, 2023

Great visit at this resort. New, nice, clean, and we'll decorated. We had our own pool and food was goid. Sandro my butler is a really nice person and professional, aresante good guy , everyone in general are very kind. Thank you for everything

View All