TripAdvisor Traveler Rating

Excellent experience. From our concierge, Nathaniel, to our energetic activities guy Jorge, it was an excellent experience. Traveling this time of year meant the resort was sparsely populated and some services/activities didn’t happen or were a little slower than usual, but that was totally OK with us. The food was good. The steak house was our favorite. Mean was our least favorite, but still OK. Do the wine tasting experience and ask for Juan if you can. The beaches definitely have lots of sargassum, but it’s nature so that’s not the resort’s fault. They do try to clean it up. We also did the wellness excursion with yoga on the beach and the natural pool - both very nice. The couples massage was excellent and I would highly recommend Eva and Dorka as a pair or either one for yourself. We traveled for our anniversary and our concierge Nathaniel made it a romantic and memorable experience. Protip: there are no TV services so if you want to watch TV or movies you should bring a Firestick or HDMI cable or something to stream to your TV.

The grounds and beach are wonderful, overall the food was very good for an all inclusive but we had some issues. Housekeeping was the worst we have ever had, forgot basic items every day like soap, shampoo, wash clothes etc And then it would take awhile ot be brought every night. The outside vendors non Stopped harassed us every day at the beach. Even the internal spa vendor was rude to my wife. Do wnot do the speciality romantics dinner on the beach, quality was awful and took so much time. Finally the inside areas were very warm, kicks was amazingly warm. Overall we had a great time since they were only 10% full and pool/beach was wonderful, quiet and relaxing.

Stayed with family of six adults and four children. We found the resort to be clean and well kept. The night time entertainment was very entertaining as well. The food was hit or miss being good in some and not well prepared even cold at some. Would have rated higher but found the dining experience to be merely average.

It's no surprise that we returned to the hotel once again. Impeccable service, good restaurants and easy booking. Bars with quality drinks. Good, new rooms. The only criticism I can make is that the website states that there are no cribs for babies. But when we arrived here, a cot was readily available. I recommend it and we will definitely be back.

The rooms are great and super comfortable! The numerous pools are great. The personnel is super nice, open, and attentive. The asian food was great. The buffet has great diversity. Ive heard the mediterranean place is awesome. The mexican restaurant was great. Overall, the place is super beautiful, comfortable and feels like an escape