TripAdvisor Traveler Rating

Unfortunately, the whole experience was ruined with just 30 minutes before our departure. We were accused of deliberately breaking our TV. This was embarrassing, degrading, and insulting. (They said it looked liked it had been punched) We are not those type of people. And I want to say with absolute certainty that we did not break that TV. We talked to two different people before we left. First it was Carla Concepcion Then it was Rafy Rodriquez. They both were pretty much just reading from a script saying there was nothing we could do and we had to pay $1000. (I have since wrote the the GM Lionel Gomez who said he stands by the decision) They acted as Judge jury and executioner. All of this was done in the main lobby not in private. They even hid our luggage in a back room, I assume to stop us from leaving. I even did a Google search of reasons why those TVs could do what that TV was doing and it came up with five or six different reasons, these were just brushed aside by your staff. As were the possibility that it could’ve been a member of your staff who had access to our room. When I realized we were getting nowhere and they wanted a credit card, I told them to use the one on file. We were able to get our luggage and got on our van. As we were about to leave he stopped us to tell us that that one was declined. So I had to get off the van and go back to the desk. We begrudgingly gave him our credit card, because being in a foreign country, not knowing the laws, with our ride waiting we felt we had no other choice otherwise I would have refused. We felt that this was all done under duress, and we had no choice other than to pay. To make matters worse, on the third day of our visit we signed up for a Hyatt membership for $16,000 over the next 20 years before all this happened. We’ve been trying to cancel this for over three weeks and they’re slow walking us. This whole experience is left a horrible taste in our mouth. In a matter of minutes we went from feeling like VIPs to suspected criminals.

We were extremely happy with the butler Jeison Calderon and all the value of our first UVC trip as members. We couldn’t be happier as we felt our needs were met and everything we needed with our stay.

Secrets Cap Cana was a wonderful experience. The moment we arrived, Jenfry, was at our side with excellent service the entire trip. He made our needs available at a moments notice. The entire staff was just amazing. The property was very clean. Each time we returned to our room, it had been fully cleaned and towels were replaced, refrigerator fully stocked and bedding was fresh. Restaurants were very good and the service was very professional. It was an experience to remember.

Beautiful resort with exceptional service. Our butler, Jeison Calderon, was exceptional and went out of his way to make sure our stay was special! We enjoyed massages at the spa, the entertainment team was upbeat and a lot of fun, and the food was delicious!

My husband and I just returned from an incredible vacation at Secrets Cap Cana, and I can honestly say this is probably my favourite resort we’ve stayed at so far! We had such an amazing time and were genuinely sad to leave. We’re already talking about when we can come back! ?? The food was AMAZING! We were really impressed with the food throughout the resort. My husband’s absolute favourite was the Quesabirria Tacos at El Patio — he could have eaten them every day! My favourites were the beef filet, beef short ribs with risotto, and French onion soup at Bordeaux. Everything was delicious. For breakfast, Rosewater was our favourite. The different toast options were fantastic, especially the avocado and Caprese toasts, and my husband loved the cowboy omelet. It became our go-to breakfast spot. We also want to give a special shout-out to Enoc and Jesus, two of our standout restaurant servers. They were both so friendly, attentive and made our dining experiences even more enjoyable. It’s those personal interactions with the staff that really make a vacation memorable! ?? Our butler Alexis was fantastic! We were lucky enough to have Alexis as our butler, and he was so helpful throughout our entire stay. He sent us the daily schedules, checked in regularly by text, and would even find us at the pool to see if we needed anything. He made our reservations for the Hibachi restaurant and spa and went above and beyond for our anniversary. He arranged a romantic anniversary breakfast in our room, decorated our bed with rose petals one day, and even brought us an extra blanket when we asked for one. He was attentive without ever being overbearing, and all of those little touches really made us feel looked after. ??? The infinity pool was our favourite! I can’t say enough good things about Rigoberto (“The Solutions Master”) at the infinity pool. He greeted us on our very first day and quickly learned our preferences. Every day after that, he would set up our chairs and regularly check in on us. I had requested to stay in the shade, and he would actually move the umbrella several times throughout the day as the sun moved so I could stay comfortable. Such a wonderful guy and such great service! Juan (“The Ninja”) at the main pool was also super friendly. Even though we weren’t in his section, we had some great chats with him whenever we saw him. We definitely preferred the infinity pool because there was more of a breeze. We had heard concerns about getting pool chairs, but honestly, we had absolutely no issues. Hardly any chairs seemed to be reserved the night before, so there were lots available in the morning. We usually went out around 8:00 a.m. and had no problem getting a great spot. ?? Live music + pool drinks = vacation perfection One of my favourite things about the resort was the live music at the infinity pool almost every day. It created such a fun and relaxing atmosphere. The drinks and pool servers were all amazing. Alexander the Great was definitely a standout, although all of the ladies did a fantastic job too. We never waited long for drinks. Our favourites were the Dirty Monkey, Banana Mama, Miami Vice, and ALL the margaritas — passion fruit, strawberry and mango were all delicious. And if you’re looking for something alcohol-free, the Jamaican Lemonade was so refreshing! ?? We loved our room! We were incredibly fortunate to receive a complimentary upgrade to a Junior Oceanfront King Suite, and wow — what a treat! The ocean breeze coming onto our balcony was amazing. We loved sitting outside and listening to the ocean while enjoying the view. The shower was huge and had two full rain shower heads. We also loved the Secrets Box for room service. It’s such a clever idea because they can leave your food in the box outside your room without having to enter your room. The bed was very comfortable, and the air conditioning worked really well, which was definitely appreciated! Check-in and check-out were both quick and efficient, too. ?? Final thoughts There were so many little moments throughout this vacation that made it special. From the amazing food and drinks to the live music, beautiful oceanfront room and, most importantly, the incredible staff, Secrets Cap Cana really delivered. A huge thank you to Alexis, Rigoberto, Juan, Alexander, Enoc, Jesus and all of the other wonderful staff members who made our stay so memorable. We came home relaxed, very well fed ??, and already talking about going back. Secrets Cap Cana — you’ve set the bar pretty high! We will definitely be returning. ?????? If you’re considering booking this resort, do it! We absolutely loved our stay and would highly recommend it.