TripAdvisor Traveler Rating

This resort is incredible! The food is delicious, the activities are varied and it has a lovely relaxed vibe. The beach is so well kept and the poolside service is amazing. Cocktails are top quality too. The staff are excellent, big shout out to the entertainment team, Jhon Cena, Mini, ice cube, Maria, diamond and scooby doo being some of our favourites! We loved the volleyball, bike tours and Zumba so much. Also the craft activities are lovely and varied too. Our concierge Renaldo was very attentive too. The coffee shop staff always had a smile and the coffee is superb! Rooms were always well kept and so clean. Probably a little older than some other hotels. We didn’t want to leave. A few suggestions to improve would be more diet drinks especially as I am diabetic! The music for the classes could be a bit more varied. And the desserts could be more fresh and natural tasting at times. Also the excursion we went on this time was a lot of travelling and the snorkelling wasn’t great I think because of over population of the areas for snorkelling. Included an hour and half coach, tent minutes Taxi and two hour catamaran ride for thirty minutes of snorkelling (Catalina island) felt like a bit of a tourist trap and the open bay was just rum and coke. The singers and poolside music was really lovely especially the reggae duo and piano player. The queen show is so much fun! Last time we did the reef explorer and scape park and they were great and not as far away!

My husband and I I went on this trip for our anniversary and we had an amazing time. What stood out most for us was the exceptional service, great food at all of the restaurants (this was not the case at a different resort while previously in Punta Cana), the beauty of the resort, and the gorgeous beach. It was definitely kept up with and the water was a pretty turquoise color. The sand was white. They had a coconut bar on the beach that we loved the most bc they would cut the top off and add rum to it to mix with the coconut water. So good. All in all it was a great experience with attentive staff and lots of beautiful scenery. Oh yes and they had fun night shows, particularly the Queen tribute band.

Had a good vacation experience.excellent service. Very clean, Good beach, pool very nice. Food was good, disappointed no dinner buffet! Coco cafe nice deserts and amazing coffees.

We stayed at Secrets Cap Cana Resort & Spa for a family trip celebrating my mom’s birthday, and it truly exceeded our expectations. The highlight was the staff—everyone was incredibly friendly and attentive. A special thank you to Carlito, our concierge, for helping with reservations, and Carmen at the buffet for her outstanding service. Overall, the service across the resort was exceptional. The beach is beautiful and very well maintained—one of the nicer ones in the area. Seaweed was well controlled during our stay, and I enjoyed walking it daily. The shows in the theater were also fantastic—great entertainment and a really fun part of the evenings. A couple of areas for improvement: the beach chair situation needs better management. Although the hotel has a “no reserving chairs before 12 p.m.” policy, it’s not enforced, and finding shade mid-morning was difficult. More umbrellas or shaded areas would make a big difference. Also, the dinner system could be improved. Since reservations aren’t taken, we experienced wait times of up to 45 minutes. Thankfully, our concierge was able to assist, but a better system would help. We didn’t book Preferred and didn’t feel we missed out. The main difference is that Preferred offers a butler, but our concierge essentially did the same for us, helping with anything we needed. Preferred also offers à la carte breakfast, but the buffet was more than sufficient. The only real advantage of Preferred was the extra shade on their beach, but for the cost, we didn’t feel it was necessary. The à la carte restaurants were all excellent, and the service was consistently top-notch. Overall, a wonderful stay—just a few tweaks on logistics, and it would be perfect!

Amazing hotel! Service and facilities were amazing. Staff members across the resort were very good, and they always made sure your needs were met. The resort and the grounds were always kept clean and to a high standard. We stayed in the preferred sea view room which had some extra amenities a quieter pool area and a separate restaurant where you can eat breakfast. Breakfast and lunch at the buffet was also great. Our butler Jeison was always attentive and made sure all our needs were met. Food across the resort was good, and as most was al a carte always felt fresh. They catered very well for allergies. Drinks across the resort were plentiful, and they also had fresh coconuts at the beach. Would highly recommend this resort.