Secrets Cap Cana Resort & Spa reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 5.0
  • Value 4.5

22602 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

The Perfect Honeymoon

Alyson D (Orlando, Florida) on May 26, 2024

We had a great honeymoon at Secrets Cap Cana! The atmosphere, service, and overall experience was wonderful! We stayed on the Preferred Club side and I would say all of the extra perks and private side of the beach were worth the upgrade. Our butler, Enrique, was awesome! He was very attentive, communicated and checked on us multiple times a day, and was available to help us whenever we needed. He even left a little honeymoon surprise for us one day. The swim up bar was one of our favorite parts of the resort. The bartenders there, especially Manuel and Ariel, provided the best service and entertainment! While the customer service was wonderful everywhere on property, one person stood out among the rest. Marisol on preferred club side beach was amazing! She went above and beyond every day, was so friendly, and very attentive. She truly enjoys what she does and made our stay even more memorable.

TripAdvisor users rated this property 5 out of 5

Great resort with PHENOMENAL staff

Jeffrey C (Boston, Massachusetts) on May 25, 2024

TL;DR - great AI resort with exceptional staff, grounds, and cuisine. This was our first all-inclusive trip, and we truly loved every second of it. We (31m, 29f) came for a 5 night stay for my wife’s birthday. The booking process (used WOH points) was simple and the communication pre-trip was great. There were some discounts offered for room upgrades and spa treatments. I ended up getting the preferred club upgrade with the same room type (tropical view junior suite). Upon arrival to the resort, we were greeted by an excellent valet team with cleansing towels and a cold drink. When they checked our name on the list, we were taken to a separate area for check in. Our Butler - Philippe - was a true five-star gem. He attended to our every need. Once we were checked in, Philippe took us to our room, then gave some great tips about where to eat, what to get reservations for, etc. The room was relaxing — comfortable bed, plenty of space to spread out, nice shower/ bathroom, balcony with rinse tub / couch. We easily could have lounged around the room all day! The resort itself was great. Quiet, clean, and easy to navigate. The beaches were clean, with minimal seaweed. The pool areas had plenty of chairs. We had room service several times, which was timely and fresh! Really, I can’t think of anything bad to say. The restaurants had plenty of fresh fish options, comfort icons (burger, etc), and other cuisines. Some people said if you’re a foodie you might not enjoy this resort’s food offerings, but we were pleased with the options and variety. As nice as all the things were, the staff are what made it excellent. Every interaction was great. I can’t speak highly enough about the staff members. I wish I could remember every single one’s name. There were several staff members that made our experience exceptional: Francy, the preferred lounge bartender; Harolin/Yefri, the Hydrotherapy attendants at the spa; our masseuses; several waiters/waitresses; Yasmin, concierge Lady Gaga & Scooby Doo, two of the activity coordinators (painting and ping pong). Another shout out to our butler Philippe, who consistently went out of his was to make us feel welcome and comfortable. Thank you!!!

TripAdvisor users rated this property 5 out of 5

Secrets Cap Cana (Paradise)

karenaharrya on May 25, 2024

Just came back from our 2nd year in paradise at Secrets Cap Cana. This resort is top notch. Our butler Darling exceeded our expectations. He went over and beyond to make our stay wonderful. We had a few Birthdays to celebrate and Darling made sure we all felt special on our days. The entire staff is awesome, including Ezparanzia (spelling) at the preferred pool and Zuny at the main pool. They are exceptional, they always made sure our cups were not empty or if we needed bottles of water. Also it was nice to see some of same staff from last year, like Franklin ("the crape guy"), Crapes are yummy. The rooms are very nice and beds are comfortable. Can't wait to go back to Paradise!

TripAdvisor users rated this property 5 out of 5


Gianna S on May 25, 2024

Not only is Secrets Cap Cana absolutely beautiful, but you are treated like royalty while on your stay here. My husband and I celebrated our honeymoon and it was simply an amazing experience. The food was so great (all the restaurants), the activities were endless, the services at both the pools and beach were top tier. There was never a moment the staff didn’t make sure you had a drink in your hand and a smile on your face! It was extremely clean and professional service at all times. We owe a VERY special thanks to our amazing butler Philippe. He went above and beyond to make sure we had everything we needed at all times and ensure our honeymoon was the most special/memorable experience. He was truly great to have. Although all the staff we encountered at our resort were extremely nice, there were a few special staff that took the extra step (or 5) to make sure our experience was above expectations. The first is Roberto at Rosewater cafe - as a preferred guest, we had breakfast and lunch several times at Rosewater cafe and Roberto went above and beyond to make us happy. He helped make our experience special! We also really enjoyed having Fernando as a server as well as his wife Jasmin. We also loved having Esperanza, Teofilo, Domingo, and Jesus as wait staff. And we couldn’t forget the best bartenders we’ve ever had - Francisco and Rosa at Rosewater cafe! We had so much fun with them. Overall, absolutely amazing experience at this resort. Would come again for our anniversary!

TripAdvisor users rated this property 1 out of 5

Outstanding place to stay

Getaway45963732671 on May 25, 2024

This was our first experience with an all inclusive resort and we were blown away by the experience. It was very hot and humid (in May) but the rooms were cool, comfortable & luxurious. Bring your sunblock!!! All the food and drinks were good.

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