Serenade Punta Cana Beach & Spa Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

2792 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Hotel Serenade All inclusive 2024 review

Olivier V on May 18, 2024

The resort was nice, rooms were really big and classy looking. The staff was very friendly especially Mr.Chocolate (entertainement). He gave us a very premium service and was always there to help! Overall the hotel was nice, lacking a/c and the beach was nice but shallow waters. I would recommend!

TripAdvisor users rated this property 3 out of 5

BE CAREFUL

Jessica H on May 18, 2024

My boyfriend and I stayed at this resort from May 10th until May 17th. The weather was beautiful and at first site so is the resort. We stayed in the preferred side which did offer many great amenities such as upgraded rooms, different pool access and your own area in the beach. However, you do have access to the entire resort including the all suits pools and the regular side of the hotel. We as anyone would decided to take advantage of the whole hotel. We spent time in the regular pool for a few of our days and left with all of our baiting suits a bright green colour and my hair. Anything we touched after being in that pool also turned green. One evening I needed a couple bandaids and after many workers searched the entire resort I was able to use 1 and 1 only. Many areas of the resort don’t have AC and if they do it’s not the greatest. With that all being said, the rooms and resort were clean and well stocked. Just don’t go with super high expectations.

TripAdvisor users rated this property 4 out of 5

Amazing hotel!!

Odyssey09219317575 on May 18, 2024

The best hotel we have been too, it is our second time in the hotel and we can’t fault it. The entertainment is amazing, chocolate is very good and what he does. The rooms are spacious they are cleaned everyday. The food at the sports bar is also very good and there are many restaurants to choose from.

TripAdvisor users rated this property 5 out of 5

Entertainment staff is top notch!

Judith K on May 17, 2024

Our family had the most amazing time at Serenade! The entertainment staff did such a great job every single day! A big shout out goes to Coca Cola and Fransisco from the entertainment staff were incredible and made our days and nights so enjoyable!!!! Thank you from our family!

TripAdvisor users rated this property 1 out of 5

Never again!

dconnolly35 on May 17, 2024

The moment we arrived we were greeted by smeone who was only interested in making us become an ( EXPAND MEMBER). We were unaware of what was really going on as he invited us to breakfast at the all inclusive adult only side to talk about VIP and theEXPAND MEMBERSHIP services in wich he told us would only take about 1 hour . We agreed and were there for more like 4 hours .It was confusing but by the end sounded like a good deal so we signed up.We were told we would recieve an Email right away with all the info,we never got one! So as soon as we got home from our Vacation I called Expand Members Club to ask about the email and nifo. They said they could not give me acces to the website or even let me know if there was a time frame to be able to cancel until i recive an email from them.I got nervouse because that does not seem right .It sounds like a Scam and i wanted my 4,000 deposit back ! They said i have to wait for the email before i could do anything! I said please connect me to someone who can give that info ,and she said she couldnt. I said what if i get the email past the time im able to cancel?She said there is nothing i can do until i get an email. I emailed (EXPAND MEMBERS CLUB) and requested to cancel and get my deposit back.I received a phone call from Ramz Rodriguez who argued with me and said thats not a good enough reason to cancel and that i only had 2 days to cancel. That was impossible to do so without the email i never received! He told me he would talk to management and get back to me. I still havent talked to him yet! I might have to take leagal action to get my deposit back and i will also tell everyone i know to NEVER go to this resort or become a EXPAND MEMBER! They are a Scam and do bad Business!

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