If you are looking for a quiet, relaxing break on this lovely island then this hotel is not for you. Whilst the hotel itself is beautiful, immaculately clean and the staff lovely and great customer service; there are a few things that let this hotel down. Firstly; the minute you check in and leave the main foyer, you are greeted by a wave of timeshare and sales reps. They surround the walkway to the main buffet restaurant everyday. They will offer to show you the new complex with a half hour tour and breakfast in the new hotel; only to be kept for 3 hours whilst they try to talk you into purchasing a premier club points sale. Secondly, although the hotel is listed as a spa resort, for families, it also has a nightclub which is open until 1am. The sports bar, located in the centre of the complex between the two pool areas, is open and serving food and alcohol until 2am. If you are located poolside, you will be woken each day between 12am and 2am by drunk and noisy people returning to their rooms. This is every night! The sports bar itself, and the staff are lovely and the food served here is of a better standard than the food served in the main buffet restaurant which can sometimes be like warm. Of the 3 restaurants, The Cut restaurant was by far the best, in my opinion. You can book to eat at the restaurants 3 times per week. I also visited the spa complex and had a full body massage, which was lovely. Staff lovely and the spa is very relaxing. Evening entertainment is okay. Main show starts at 9:30pm and lasts around an hour. There isn’t much to do of an evening other than drink. During the day, the entertainment team put on activities, which is great. There is music playing around the pools for the majority of the day. We found that the swim up bar towards the back end of the complex gets busy in the afternoon, especially around the swim up bar area. The beach area is beautiful with plenty of beds and a burger van which serves great burgers and hotdogs. There are water sports facilities which you can use once per week but you have to provide 100 dollar deposit. Overall, beautiful hotel but more suited to those that want to drink and party.
Noisy noisy noisy!
Dec 04, 2023
Didn't get off to the best start, room was fine however TV didn't work had to be replaced, safe didn't work and glass patio door handle was literally hanging off and large glass panel was wobbly as there was a gap of about 3mm between glass and panel, they sent a maintenance guy with silicone to fix , ( room stank all night) only for the problem to remain. So if in room 6123, watch out for a potential falling glass problem, literally could ne life threatening! Next morning got hood winked into a time share ( I would say scam) presentation, meant to last 1 hour, went on for nearly 4, at each point when we said not for us they bought a higher company employee to point out the benefits!!!! They tried at first with a $74000 dollar package with enough points to last. I would say at least 25 years, I wouldn't mind, but I'm 58 ffs!
When we eventually ESCAPED, we could at least enjoy our holiday.
On the whole the hotel is really good, staff our excellent, pools are very clean, plenty of sunbeds and clean towels, beach is great as is beach food truck. Our chambermaid was superb, and generally, housekeeping is excellent.
Now, for my main complaint, the hotel has a bar/restaurant (The Win) right in the centre of the complex, serving food and alcohol until 2AM! And EVERY night at 2 til 3 AM you are kept awake by groups of extremely loud drunk people returning to their rooms, not before chanting almost Soccer like first past your window then through the building back to there rooms.
Overall food was OK, buffet ok, speciality restaurants, The Cut was the best. Cannot wait to get home and drink a beer from a glass!
To summarise, the hotel is good, staff our great, food ok. Clientele more than suspect, noisy, rude, inconsiderate and not conducive to a relaxing holiday.
Best birthday vacation ever!
Dec 03, 2023
Amazing resort! Every worker was so nice, room was clean and gorgeous, pools were clean and nice, the beach was beautiful! food and drinks were good but the best was the hibachi. The night club was fun too! Would go again!
Dec 03, 2023
Fabulous hotel. Spotless. Great staff and food is plentiful. Lots of places to eat. Great pools and facilities for kids. Swim ip bars. Lots of sunbeds. Beach is great.
The rooms are spacious with two massive beds. Lots of space for clothes
Great shower. All in all it is a super hotel
Dec 02, 2023
Extraordinary hotel, service, staff, food and all other.
The only unpleasant thing was the dirty beach because of the green algae brought by the water (I suppose specific for this season). But the employees did their best to clean every day.