TripAdvisor Traveler Rating

We are having a good time. Valerie at the pool service is very nice and friendly, very attentive.

The staff were overall so pleasant! The guys responsible for the activities and entertainment were the best! The buffet was huge w a ton of selections. The restaurant food was ok

We as a family four adults and two- children aged 11 and 14 stayed at the serenade for two weeks we can honestly say our experience was amazing the rooms were very comfortable the fridge in the rooms were stocked up every day and the facilities were excellent .There was a good selection of restaurants and we ate at most of them ,the service from the staff were friendly and first class ,around the pool the girls who attended us were lovely. I would recommend this hotel to my friends ,we normally go on holiday every year and we would go all inclusive in saying that this hotel would probably be the best we have experienced, well done to the management and the staff of the serenade for your hard work and dedication we enjoyed our stay

I would not recommend staying at this resort. My husband and I and 3 teens went for 5 days in August. Let me say the good…… nice views from the balcony’s, pools are heated, beds were comfortable. Let me list the bad….. the food was not good!! Breakfast was the same everyday. À la carte restaurant, we ate at 3. Teppanyaki was actually really good and they supported my husbands celiac requirements. The steak house The Cut and the Italian restaurant Olivia were both horrible. The Cut provided a thin piece of over cooked steak and even though we requested gluten free they still didn’t provide us the right meals. The Olivio not only did not respond or respect the gluten free, the waiter said he understood, my husband received raw salmon for his dinner and it was not a raw salmon dish! He couldn’t finish it and when we told them they just took it away and did not give my husband any dinner. Now onto the staff, they were very rude! We had one lady slam a pool ball on the table when we asked for help. The entertainment crew took my son’s phone for them to write a good review about the individual. Every morning gentleman stood blocking you from the Buffett to try and sell you on their timeshare plan and would not respect the “no thank you”…. Every single day!!! At the beach, vendors blocked you from the ocean until you looked at what they were selling, security did not thing but stand by and watch. Then there was the bathroom. So for a couple it’s fine that you can see into the shower from the bed…. But for 3 teens (young adults) staying in a room this was not ok. When I asked how this could be rectified they came and hung a blue painters tarp inside the bathroom with holes in it….. absolutely horrible. By the way you do not get access to their new property next store when staying here. The cost we were told $120…. Then $50…. Then $90….. per person to go to the lazy river and a few watersides We would not recommend due to the rudeness of the staff, food quality and lack of respect for any food allergy!

Really good experience especially with the entertainment team super nice ppl Beyoncé took really good care of us