Serenade Punta Cana Beach & Spa Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.3
  • Location 4.5
  • Rooms 4.3
  • Service 4.2
  • Value 4.2

4002 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Choose a different resort

Sherri P (United States) on Jul 11, 2026

I would not recommend this resort, especially if you’re an American traveler. The service was very disappointing, and the language barrier made it difficult to get help or have even basic requests understood. Many of the staff came across as unfriendly, and at times it felt like Americans were not welcomed. The rooms were also below expectations. They weren’t as clean or well-maintained as we had hoped, and overall the resort did not provide the experience we were expecting. Based on my experience, I would choose a different resort if you’re planning a trip to this area.

TripAdvisor users rated this property 2 out of 5

Very dissppointed

Fearless55166123356 on Jul 09, 2026

We spent a week at this hotel with my family, and it was a huge disappointment. The beach is completely unusable due to the seaweed; it is disgusting, smelly, and dirty. The staff barely speak any English.But worst of all, they steal. On our second day, my credit/debit card was stolen right from my room. I received absolutely no information about it for six days, and then they simply told me to go to the police. They refused to admit any wrongdoing, and I received no compensation whatsoever—even though I had proof, including 5 SMS notifications of attempted transactions in the local area.I will never return, and I do not recommend this place to anyone.

TripAdvisor users rated this property 4 out of 5

Good experience

Fabiolina P (Bavaro, Dominican Republic) on Jul 07, 2026

The hotel is good, the people are friendly and the rooms are very clean. Rihanna from the entertainment staff especially was very nice and friendly. The food needs improvement, before it used to be of higher quality.

TripAdvisor users rated this property 4 out of 5

Great stay

Resort57010969335 on Jul 04, 2026

The resort was very good. They had a variety of food to choose from at the buffet. There were many pools to swim at. The beach was beautiful. My only complaint was the internet was spotty.

TripAdvisor users rated this property 5 out of 5

Just me and my lady.

Jonathan N on Jul 04, 2026

It was me and my girlfriend birthday vacation weekend and we stayed at serenade. We had the perfect room with a balcony

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