Serenade Punta Cana Beach & Spa Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

1110 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Worst hotel in punta cana

308kerstinc on Jul 02, 2022

The worst experience of my life in punta Cana. Not friendly staff at the front desk. I booked a pool room for 3 persons and the offered one bed and a sofa bed .. don't go to this place...punta cana has a lot of hotels with amazing service. A cero value will be too much.

TripAdvisor users rated this property 5 out of 5

Punta Cana Inclusive Resort

Weesetf93 on Jul 02, 2022

We had a private with the swim-out pool. It was fantastic. Our room faced the West outside, so we had both evening sun and privacy. It was a fantastic way to end the evening. The people are friendly and hard-working. The rooms are clean. There is access to an abundance of food and alcohol. The beach access is fitted with lounge chairs and shade for those in need. The beach is clean, but there is a bit of kelp & sea weed that washes up daily. Workers are diligent in keeping the resort access beach clean. I would recommend taking lots of small bills, $1.00 and $5.00, for tips, which are not expected but greatly appreciated. The wage is minimal and the staff appreciate the extra, which shows in their response to tips. Remember to tip you room steward:) The beach toy amenities are limited to a couple of kayaks and two windsurfers (being used as SUP's). One of the guys at the beach toy shack tried to charge us $65 for the SUP's. We questioned at the front desk and that was remedied. There are vendors who like to peddle their wares, including trips, so be prepared to either purchase or politely say "No, gracias." Also, if you are looking for excursions, be prepared to barter and check out the competition to work for the best price. Being informed before making any decision will work to your advantage.

TripAdvisor users rated this property 5 out of 5

Great family Vacation

eddxep on Jul 02, 2022

This is a great vacation for the family. Lots of stuff for the kids to do. Especially the entertainment. Cappuccino and his team definitely made the time fun. They keep the goo times rolling. Coke Cola as well. The poolside activities were my highlight

TripAdvisor users rated this property 5 out of 5

Birthday Celebration

E5425UHmonicas on Jul 01, 2022

We really enjoyed our stay. The hotel staff was so professional and attentive. Our rooms were very clean. I will definitely recommend this hotel. All restaurants had great food with lots of choices. The pool was super clean and spacious.

TripAdvisor users rated this property 5 out of 5

Amazing family holiday's

503marcinl on Jun 28, 2022

I went there for 10 days. With my wife and 2 kids. We had amazing time there. Hotel have great staff starts from entertainment team Manager Victor and 2 lad's Eric "CocaCola" and Anibal " Cappuccino " we had great fun with them in different activities and chats. Second thing big thanks to ladies Minerva and Ana from Kids Club they are brilliant. Our kids love going there and enjoyed all entertainments with them. Ladies thanks again. Hotel staff are very friendly and smile at all the time. We had nice room with the lovely sea/pool view. Hotel is very close to the beach. We will definitely be back there again. Thanks Marcin and Gosia

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