TripAdvisor Traveler Rating

We have just finished a 2 week stay at the beautiful Barcelo Maya Grand Resort. It was our first time to Mexico and we were really impressed with everything - the all inclusive is brilliant, loads of swim up bars in the pools (find a cocktail menu QR code in some of the bars which will help navigate the cocktails available!) and delicious buffets at breakfast, lunch and dinner. We were also able to book all of the speciality restaurants and highly recommend the 2 Japanese (Tokyo and Kyoto) for a fun dining experience. The steak house and Italian were also amazing. We upgraded twice to try the 5* restaurants and ate at Rodizio (Brazilian) and Brasserie (French) - amazing!! Get the surf and turf at Brasserie you won’t be disappointed! All the staff were lovely, we got given fresh coconuts by a gardener and everyone is really friendly. Make sure you bring dollars and be ready to tip - all the staff are so hard working and they rely heavily on tips. The evening shows were awesome - loved fiesta Mexicana as it showed some of the real culture of the country. Tomas is one of the performers and has an incredible voice - he also plays piano sometimes In the evening at the lobby bar in Beach. Finally, the pools and beach… stunning!! My advice is make sure you explore all of the resort at the beginning as there’s some hidden things like an adult only pool, crazy golf, water sports and more. Will 100% be booking to come back here next year, we loved it!!!

We had dinner here one of the nights we stayed. The food was ok. The service was terrible. Our waiter Elizabeth was beyond rude. Not sure what her deal was but she was not nice at all. FYI: I speak both English and Spanish and regardless she wasn’t answering my questions.

We had an amazing time , al staff was amazing but in particular Quique , he mad our time great with his friendliness and sweet with the kids, Quique was working in the toy store , big thank you to Quique !! All in all the place is worth visiting with fam !

The hotel is wonderful, I enjoyed it a lot, the facilities are excellent, the food is fabulous, the attention is very good, visit the gym and the instructor Issay Herrera is very professional I am an athlete and I can say that I recommend him, he is very professional, I hope to return soon.

Brilliant week at Barcelo. The fantastic bar service from everyone at all of the bars, but especially Hilario Ake at the Barcelo Caribe Pool Bar and Mall Bar made the stay all the more enjoyable. Will definitely come back. Jack and Sam